REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
BER Airport (a Corporate Partner of the FTE Digital, Innovation & Startup Hub) and SSP have opened new F&B concepts in T1, with an urban vibe and use of digital technology for quicker, more convenient service.
Aeroporti di Roma (ADR) â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â is further enhancing its digitalisation journey with the launch of a new âShop&Flyâ service at Fiumicino Airport.
Plaza Premium Group has opened its newest dining venture â The Summerhouse at KLIA Terminal 1. The Summerhouse aims to offer travellers âa seamless blend of comfort, convenience and culinary excellenceâ.
Manchester Airport has opened a new bar and brasserie in its Terminal 2 departure lounge, which is described as âfresh and modern, but also relaxed and comfortableâ, with a strong focus on regional produce.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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In this article, we share key highlights from the recent meeting of the FTE World Airport Retailing Working Group, featuring insights from Vantage Airport Group, LHR, DOH, Avolta, and Kinetic Consultancy.
Ahead of the virtual meeting of the FTE World Airport Retailing Working Group on 14 March 2024, LHR, DOH, Vantage Airport Group and more share insights into commercial innovation, experience and engagement.
Ahead of his participation in the FTE Ancillary & Retailing event, Carlos Ruiz, Director of Commercial Management, CVG, explains the airportâs focus on personalisation, collaboration and cutting-edge tech.
Port Authority of New York and New Jersey is enhancing the food and dining options at Newark Liberty International Airportâs new Terminal A with the addition of the Guy Fieriâs Flavortown Kitchen + Bar.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
11-12 November 2025, Singapore
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Liverpool John Lennon Airport and SSP have announced an extension of their partnership until at least 2036. A ÂŁ9 million investment will completely transform the food and beverage offer at the airport.
Tampere-Pirkkala Airport has upgraded its food & beverage offer with new cafĂŠs and restaurants in the departure hall and gate area after security, as it âsystematically develops the customer experienceâ.
Dublin Airport has partnered with iCoupon to enhance the passenger journey through its innovative promotions product. This will foster âunprecedented collaboration between airlines, retailers and airportâ.
Perth Airport has opened the Otherside Brew Lounge in Terminal 2, in partnership with Otherside Brewing Co and Delaware North. It aims to offer âa unique pre-flight venue with a dynamic personalityâ.
Jewel Changi Airport has unveiled a new retail cluster designed as a hub for discovering Singapore brands. Changi Airport Group is a Headline Partner of FTE APEX Asia Expo (Singapore, 19-20 November 2024).
Sydney Airport has opened Australiaâs first domestic airport terminal department store concept in T2 and T3, in collaboration with Heinemann, âto create a world-class passenger experience for travellersâ.
British Airways Executive Club Members spending in World Duty Free shops at London Heathrow can now collect Avios on their purchases, as part of efforts to âmake a difference to customersâ travelsâ.
Zurich Airport has launched the first phase of its comprehensive e-commerce transformation, known as ZRH Comfort, in collaboration with Omnevo. The aim is to revolutionise CX with cutting-edge technology.
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