REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE

Digital Transformation News

12 innovations that have the potential to enhance CX and future-proof airport operations
‘Relentless Productivity’: Heathrow-hosted FTE Communities Live Day in pictures – inspiration-filled sessions, collaborative discussions, valuable networking, exclusive baggage tour, and more
American Airlines enhances digital platform with real-time delay explanations to improve CX
4 airlines that are taking personalisation to the next level: How Air France, All Nippon Airways, Lufthansa and Virgin Atlantic are delivering an intuitive, contextual and seamless CX
Inside Munich Airport and Lufthansa’s collaborative approach to innovation, robotics and automation as they join pioneering FTE Smart Ramp initiative
SAS partners with Google to improve tracking of missing bags with Share Item Location in Find Hub
Sydney Airport enhances end-to-end CX with new premium taxi and Uber booking service WeKnow
New Virgin Atlantic app becomes personal travel companion from booking to boarding
American Airlines expands digital wallet integration for seamless traveller experience
International Women’s Day 2026: Female leaders driving the next era of passenger experience innovation
Heathrow selects AIRHART platform as its new digital backbone for AI-driven operations
Ninoy Aquino International Airport expands automated passenger processing programme

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