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To give you a sense of the quality, and focus, of our conference sessions at this year’s event we are pleased to provide you a selection of sessions from our 2020 events.

Enabling digital transformation to deliver enhanced customer experiences and operational efficiency at airports – SPONSORED BY AMAZON WEB SERVICES

In this session from FTE APEX Virtual Expo 2020, kindly sponsored by Amazon Web Services, Phil Silver, Transportation Leader, AWS, and Aaron Hornlimann, CEO and Co-founder, Elenium Automation, share strategies for enabling digital transformation to deliver enhanced customer experiences and operational efficiency at airports.

Schiphol: Connecting your world through contactless solutions

Royal Schiphol Group’s Annette van Loenen, Senior Officer Crisis & Continuity Management; Marjan Rijs, Process Owner Passenger; and Jeanine Aarts-Draijer, Senior Process Developer, jointly delivered this presentation as part of last year’s FTE APEX Virtual Expo, exclusively filmed onsite at Amsterdam Airport Schiphol to showcase some of the latest innovations from the airport terminal, including a new digital transfer kiosk.

Navigating Content Disruption

Consumers are increasingly turning towards connected television, movie and audio streaming platforms, thereby transforming the landscape of how content is available and the ways distributors, content owners and storytellers reach target audiences. In this conference session, panellists discussed transformational activities in the IFE content space, and the right approaches for airlines and their partners to take going forward.

The digitalisation of inflight experience as a catalyst for sustainable recovery – sponsored by Inmarsat

In this session, sponsored by Inmarsat, panellists from Qatar Airways, Panasonic Avionics and Inmarsat Aviation explored how connected service innovations can help airlines rebuild passenger confidence in the short-term, and support longer-term recovery, by satisfying passenger preference and opening new ancillary opportunities.

What will the next generation of airport facilities look like post COVID-19?

A panel of industry experts from Adelaide Airport, Spirit Airlines, Collins Aerospace and Foster + Partners assessed what the next generation of airport facilities will look like post-COVID-19 and what new technologies will likely be utilised in the airport terminal.

The FTE Business Model Transformation Think Tank

The key recommendations from the FTE APEX Business Model Transformation Think Tank – our most ambitious Think Tank to date – were unveiled during FTE APEX Virtual Expo in December. The forward-thinking group was led by team captain Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Limited (BIAL), who was joined by key industry players Javed Malik, Group COO, AirAsia; Christina Cassotis, CEO, Pittsburgh International Airport; Juha Jarvinen, CCO, Virgin Atlantic and President Emeritus, APEX; and Robert Carey, CCO, easyJet. Together they shared a vision for redefining two key areas of the travel experience: the way passengers purchase and consume food & beverage (f&b), and providing passengers with a reliable and seamless end-to-end baggage experience.


In this conference session, kindly sponsored by Intelsat, Maryann Simson, Director, APEX Media interviews a series of key executives in the inflight connectivity space, including Frederik van Essen, Vice President Aero, Intelsat; Derrick Cunningham, IFEC Program Manager, Alaska Airlines; and Tara Bamburg, Manager, Inflight WiFi and Entertainment, Southwest Airlines, to find out more about their latest IFEC strategies. The panel discussed how the industry can deliver the best connectivity experience, while taking advantage of a host of operational and commercial benefits.


The FTE APEX Biometrics Summit, kindly brought to you by NEC, took place during Virtual Expo on 8 and 9 December 2020. The Summit unfolded in two parts over the two live days. Part 1 included a selection of forward-looking case studies from U.S. Customs and Border Protection (CBP), Star Alliance, NEC and Port of Seattle, highlighting how they are utilising biometric technology to deliver operational and customer-focused improvements. Part 2 saw a number of high-profile executives from airports and airlines, namely Transportation Security Administration (TSA), U.S. CBP, NEC, Biometrics Institute and Delta Air Lines, who debated ways to overcome the challenges to mass adoption of the technology.

Stay tuned for more exclusive content from Virtual Expo, which will be unveiled on a regular basis on this webpage. Subscribe to our newsletter today.

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Industry messages of support

The team at FTE APEX, staying true to their beliefs of bringing the aviation industry together at scale, connecting the ecosystem with smart, exciting and creative methods of engagement, have not stood still. I believe they are creating a truly unique opportunity for suppliers, airlines, airports, solution providers, product developers and manufacturers, by embracing and adapting key technology developments, which will spur new thinking and many more creative approaches to how we can all experience products and services in our new contactless world. So come on, join the new world of distanced, but connected, engaging experiences through the FTE APEX Virtual Expo.

Javed Malik, Group Chief Operations Officer, AirAsia

“This industry needs a major virtual trade show this year while it cannot meet in person and FTE is exactly the right organisation to be delivering it this December. I look forward to being involved, and to all the engagement and announcements I know that FTE APEX Virtual Expo will generate.”

Clyde Hutchinson, Partner, Journey Partners & Founder, Viva Air Labs

“The recent FTE APEX virtual events have been extremely helpful for the airline ecosystems to share information, to cope with the Corona situation, and to prepare for the new normal. Taking that premise to the next level with the FTE APEX Virtual Expo is exciting indeed and the Japan Airlines team look forward to being involved”.

Akira Mitsumasu, Vice President - Global Marketing, Japan Airlines

“More than ever at a time like this, the industry needs to come together to collaborate and find ways of working that can facilitate new revenue streams and efficiencies. I strongly encouraged the FTE Team to pursue its virtual strategy because very few air transport stakeholders can travel to conventions this year, but we still need to engage. I think FTE APEX Virtual Expo will draw a huge crowd and become one of the most important initiatives in FTE’s 15-year existence.”

Satyaki Raghunath, Chief Strategy and Development Officer, Bengaluru International Airport

FrontM participated in the recent FTE APEX Ancillary Virtual Event. Throughout the whole lifecycle – before, during and after the event – the FTE team were professional, friendly and focused on helping our participation be as successful as possible. Since our pitch slot, we have had great conversations with a number of prospects and other attendees, which we wouldn’t necessarily have been able to have without FTE. Highly recommended!

Ian Carruthers, Vice President, FrontM

FTE and APEX did a great job delivering timely content to a broad global audience through their recent webinars, in one of which I was proud to participate. I am really looking forward to the FTE APEX Virtual Expo this December. Given the current situation with the pandemic, this is a creative way to offer all industry stakeholders the chance to come together to talk, to listen, to learn and to engage in ways that will advance our common causes.

Christina A. Cassotis, CEO, Allegheny County Airport Authority

“The FTE APEX team have done a brilliant job with their virtual pivot, and I really enjoyed being part of their recent Ancillary webinar. The FTE APEX Virtual Expo looks like a great logical next step, and I am sure it will deliver a lot of value to all involved.”

Andrew Middleton, Commercial Director, easyJet

“We are in a new normal everywhere. SEA will be sharing new ideas and approaches to help overcome the challenges created by COVID-19 at the FTE APEX Virtual Expo. We will be looking forward to hearing others share their experiences, and learn from each other. “

Dave Wilson, Director, Airport Innovation, Port of Seattle

We are incredibly excited to host this truly dynamic and global virtual event, and we are looking forward to offering much more than straightforward webinars, which have become commonplace in recent months. The industry wants more than that now and FTE APEX Virtual Expo will provide the sector with a large-scale digital trade show that will creatively offer real engagement, networking and business development opportunities for everyone involved.

Daniel Coleman, Founder & CEO, Future Travel Experience

FTE APEX Virtual Expo will act as a beacon for our industry’s recovery and bring global stakeholders together en masse to inspire one another. Our stakeholders want to connect and engage to share ideas, propositions, visions and learnings. This announcement also marks another important milestone in the integration efforts between APEX and FTE. Our ambition is to deliver a unified approach and increase the value the association provides to the entire air transport industry, both in the air and on the ground.

Dr. Joe Leader, CEO, APEX/IFSA
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Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX) will jointly host the industry trade show with the widest global attendance in 2021, FTE APEX Virtual Expo. Through a diverse exhibition showcasing the industry’s most forward thinking vendors and all-encompassing conference sessions, Virtual Expo will deliver a wealth of networking opportunities and inspiration across the most pertinent topics – from transforming the travel experience through digital health passports and automation at the airport, through to enhancing the onboard experience through inflight entertainment and connectivity, interiors, service and catering, hospitality and retail.

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