FTE APEX Virtual Expo 8-9 December 2020

Live Auditorium

FTE and APEX conferences are renowned for being the most forward-looking in the industry. They deliver a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups.

Significant disruption for the air transport and travel sector is well underway because of COVID-19. Our virtual conference will provide critical insights and learnings to all premium attendees to help them understand the future trends and successful transformation strategies that will help businesses survive, bounce back, and future-proof their propositions. The conference will focus on a wide range of the most pertinent topics, including: Biosecurity; Touchless & Socially Distanced Travel; Digital Transformation & Automation; Cost Reduction & Operational Efficiency; Reimagined Guest Experiences; Protecting & Empowering Workforce; Offsite & New Processing Practices; and Commercial, Retail & Ancillary Innovation to help create new revenues streams at the earliest opportunity. Our case study focused approach will help to champion innovations from around the world, all in keeping with our “Transforming air transport post-COVID-19” theme.

The conference will include dedicated Asia-Pacific, EMEA and Americas content, and interactive conference sessions will run throughout the day to ensure that everyone can get the most out of the education on offer regardless of their location or time zone.

Also, the co-located IFSA Onboard Hospitality Virtual Expo will include a host of content tailor-made for buyers of inflight passenger comfort and catering products and services, with topics ranging from IFEC, World of Content and Interiors, to Service & Catering, Comfort & Amenities and Retail.

Confirmed Speakers Include:


Bradley D. Tilden

President and CEO

Alaska Airlines and Alaska Air Group

Anko van der Werff - CEO

Anko van der Werff



Anko van der Werff - CEO

Joe Leader



Ed Bastian - CEO

Ed Bastian


Delta Air Lines & Chairman of the APEX/IFSA Board of Governors

Raffie Beroukhim

Senior Vice President, Chief Experience Officer

NEC Corporation of America

Justin Erbacci - Chief Operating Officer

Justin Erbacci


Los Angeles World Airports

Mark Cousin


Acubed by Airbus

Dimitris Bountolos - Chief Information & Innovation Officer

Dimitris Bountolos

Chief Information & Innovation Officer


Christina Cassotis


Pittsburgh International Airport

Javed Malik

Group COO,


Robert Carey



Juha Jarvinen - CCO,

Juha Jarvinen


Virgin Atlantic & President of the Board, APEX

Brian Cobb

Chief Innovation Officer

Cincinnati / Northern Kentucky International Airport

Satyaki Raghunath - Chief Strategy & Development Officer

Satyaki Raghunath

Chief Strategy & Development Officer

Bengaluru International Airport

David Blackwell - Executive GM Technology & Innovation

David Blackwell

Executive GM Technology & Innovation

Adelaide Airport

Candice Iyog - Vice President – Marketing & Customer Experience

Candice Iyog

Vice President – Marketing & Customer Experience

Cebu Pacific Air

Kris Ranganath

Vice President, Technology and Solutions, Advanced Recognition Systems


Esamatti Vuolle - Head of Digital Channels

Esamatti Vuolle

Head of Digital Channels

Finnair & oneworld digital board member

Diane J. Sabatino - Executive Director, Planning, Program Analysis and Evaluation, OFO

Diane J. Sabatino

Executive Director, Planning, Program Analysis and Evaluation, OFO

U.S. Customs and Border Protection

Jerome Thil

Jerome Thil

Vice President Digital Innovation

Singapore Airlines Group

Sara Luchian

Sara Luchian

Director of Passenger Experience

Virgin Hyperloop

Chris Au Young

General Manager

Smart Airport, Hong Kong International Airport

Diane J. Sabatino - Executive Director, Planning, Program Analysis and Evaluation, OFO

Rohit Talwar


Fast Future Research

Tomohiro Nishihata

Managing Executive Officer

Japan Airlines

Abhi Chacko

Head of Enabling Technologies & Digital Innovation

Gatwick Airport

Vivian Lo

GM Customer Experience & Design

Cathay Pacific Airways

Jayne Wear

Head of Omnichannel

Auckland Airport

Antoinette Nassopoulos-Erickson

Senior Partner

Foster + Partners

Simone van Neerven

Founder (former Head of Innovation, Vueling Airlines)


Amber Simonsen

Director, Guest Product Delivery

Alaska Airlines

Christian Draeger

VP Customer Experience

Star Alliance

Rick Belliotti

Director, Innovation & CX Design

San Diego Regional Airport Authority

Serdar Gürbüz

SVP, Digital Innovation & Analytics Solutions

Turkish Airlines

Shawn Xuewu Wang

Member of Data Science 50 of China


Ms Sujata Suri

VP Strategy & Commercial Development

Hamad International Airport

Maryann Simson


APEX Media

Bjoern Becker

Senior Director Product Management Ground & Digital Services


Mike Byrom

Vice President, Airport Services

Spirit Airlines

Ben Griffin

Vice President - Mobility


OnDemand Speaker Zone

In the Netflix era, when someone joins a virtual event they shouldn’t have to wait until a specific time to see the content they are really interested in. When you log in to the Virtual Expo event you will be presented with a wealth of content options there and then. In addition to the Live Auditorium, our OnDemand Speaker Zone will deliver high-level content with an array of pre-recorded contributions specially prepared for the show, allowing the speakers to dive deeper on key topics and case studies.

Contributing organisations include:

Submit your entry for the Virtual Expo Trailblazer Showcase; submission process closes on 28 October

Online submission process closes: 28 October 2020 (23:00 BST)

Find out more Submit your entry

FTE supports AVIATIONVSCOVID19 Virtual Innovation Challenge; winning teams to present at FTE APEX Virtual Expo

The application deadline is on 14 October 2020

Find out more Apply here

Think Tank

The FTE APEX Business Model Transformation Think Tank will explore and identify how airlines, airports and their partners can embrace new approaches and collaborate more closely to solve long-running industry challenges and frustrations that have been exacerbated by the COVID-19 crisis. Reducing cost bases, improving processes, and creating new revenue-generating opportunities throughout the end-to-end air travel experience will be among the core areas of focus.

Submit your suggestions today and they could be part of the final list of recommendations that will be presented exclusively during FTE APEX Virtual Expo.

Submit here

Call for airline and airport speakers

Have you got an inspirational story of how you've responded to COVID-19 and a new vision for the future? We want to hear from you!

Contact FTE CEO Daniel Coleman today for this unique and rare opportunity to speak at our FTE APEX Virtual Expo Conference in front of thousands of online attendees from around the world.

Contact Daniel Coleman

High quality content: Watch our three recent webinars for an idea of what to expect from the conference:

FTE APEX Virtual Event – Post-COVID-19 Airports Webinar video

FTE APEX Virtual Event – Post-COVID-19 Airlines & Aircraft Webinar video

FTE APEX Ancillary Virtual
Webinar video

Further details, including the conference agenda and our 100+ speakers, will be revealed very soon.

Industry messages of support

The team at FTE APEX, staying true to their beliefs of bringing the aviation industry together at scale, connecting the ecosystem with smart, exciting and creative methods of engagement, have not stood still. I believe they are creating a truly unique opportunity for suppliers, airlines, airports, solution providers, product developers and manufacturers, by embracing and adapting key technology developments, which will spur new thinking and many more creative approaches to how we can all experience products and services in our new contactless world. So come on, join the new world of distanced, but connected, engaging experiences through the FTE APEX Virtual Expo.

Javed Malik, Group Chief Operations Officer, AirAsia

“This industry needs a major virtual trade show this year while it cannot meet in person and FTE is exactly the right organisation to be delivering it this December. I look forward to being involved, and to all the engagement and announcements I know that FTE APEX Virtual Expo will generate.”

Clyde Hutchinson, Partner, Journey Partners & Founder, Viva Air Labs

“The recent FTE APEX virtual events have been extremely helpful for the airline ecosystems to share information, to cope with the Corona situation, and to prepare for the new normal. Taking that premise to the next level with the FTE APEX Virtual Expo is exciting indeed and the Japan Airlines team look forward to being involved”.

Akira Mitsumasu, Vice President - Global Marketing, Japan Airlines

“More than ever at a time like this, the industry needs to come together to collaborate and find ways of working that can facilitate new revenue streams and efficiencies. I strongly encouraged the FTE Team to pursue its virtual strategy because very few air transport stakeholders can travel to conventions this year, but we still need to engage. I think FTE APEX Virtual Expo will draw a huge crowd and become one of the most important initiatives in FTE’s 15-year existence.”

Satyaki Raghunath, Chief Strategy and Development Officer, Bengaluru International Airport

FrontM participated in the recent FTE APEX Ancillary Virtual Event. Throughout the whole lifecycle – before, during and after the event – the FTE team were professional, friendly and focused on helping our participation be as successful as possible. Since our pitch slot, we have had great conversations with a number of prospects and other attendees, which we wouldn’t necessarily have been able to have without FTE. Highly recommended!

Ian Carruthers, Vice President, FrontM

FTE and APEX did a great job delivering timely content to a broad global audience through their recent webinars, in one of which I was proud to participate. I am really looking forward to the FTE APEX Virtual Expo this December. Given the current situation with the pandemic, this is a creative way to offer all industry stakeholders the chance to come together to talk, to listen, to learn and to engage in ways that will advance our common causes.

Christina A. Cassotis, CEO, Allegheny County Airport Authority

“The FTE APEX team have done a brilliant job with their virtual pivot, and I really enjoyed being part of their recent Ancillary webinar. The FTE APEX Virtual Expo looks like a great logical next step, and I am sure it will deliver a lot of value to all involved.”

Andrew Middleton, Commercial Director, easyJet

“We are in a new normal everywhere. SEA will be sharing new ideas and approaches to help overcome the challenges created by COVID-19 at the FTE APEX Virtual Expo. We will be looking forward to hearing others share their experiences, and learn from each other. “

Dave Wilson, Director, Airport Innovation, Port of Seattle

We are incredibly excited to host this truly dynamic and global virtual event, and we are looking forward to offering much more than straightforward webinars, which have become commonplace in recent months. The industry wants more than that now and FTE APEX Virtual Expo will provide the sector with a large-scale digital trade show that will creatively offer real engagement, networking and business development opportunities for everyone involved.

Daniel Coleman, Founder & CEO, Future Travel Experience

FTE APEX Virtual Expo will act as a beacon for our industry’s recovery and bring global stakeholders together en masse to inspire one another. Our stakeholders want to connect and engage to share ideas, propositions, visions and learnings. This announcement also marks another important milestone in the integration efforts between APEX and FTE. Our ambition is to deliver a unified approach and increase the value the association provides to the entire air transport industry, both in the air and on the ground.

Dr. Joe Leader, CEO, APEX/IFSA

The opportunities to meet face to face this year have been sadly curtailed by COVID-19 but at the same time we have all become much more familiar and engaged with virtual ways to connect. We have been committed throughout the pandemic to keeping the conversations going, and partnering with IFSA for this ground-breaking, interactive global online industry trade show is a natural next step. The IFSA Onboard Hospitality Virtual Expo will replace the San Diego event and be fully supported by the next issue of our magazine to ensure maximum value for those who get involved.

Julie Baxter, Editor, Onboard Hospitality

Co-located with IFSA Onboard Hospitality Virtual Expo

FTE ancillary logo

The International Flight Services Association (IFSA) and Onboard Hospitality will jointly host a ground-breaking, interactive online air transport industry trade show, IFSA Onboard Hospitality Virtual Expo, which will be co-located with FTE APEX Virtual Expo in December 2020.

This free-to-attend Virtual Expo has been designed to attract buyers of inflight passenger comfort and catering products and services, which will be showcased in the dedicated ‘Inflight’ exhibition hall. Meanwhile, the virtual conference programme will include a raft of content tailored to the Asia-Pacific, EMEA and Americas regions, covering the most pertinent topics including IFEC, World of Content, Interiors, Service & Catering, Comfort & Amenities, and Retail.

More information
fte-apex-virtual-expo logo


Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX) will jointly host a ground-breaking, interactive online air transport industry trade show, FTE APEX Virtual Expo, to replace the in-person events that both organisations had planned to stage in the last quarter of 2020.

Date: - Dec 2020  

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