FTE APEX and Onboard Hospitality-IFSA Virtual Expo 8-9 December 2020

Frequently Asked Questions

We very much hope that our website has been interesting and informative, but there are always those simple questions you just need a simple answer to. See below, some of our most frequently asked questions, and some easily accessible answers.

Firstly, please tell us the topic you are interested in learning more about – this will help us provide the answers most suited to you:

ATTENDEE QUESTIONS:

A virtual expo is designed to replicate (and turbo-charge!) all the elements of a live event. Conveniently accessible through one easy-to-access interactive website.

  • Trade Show – Here you can browse or search for exhibitors suiting your areas of interest. Click on their stand to access further information, download resources, watch videos, visit their website or engage in text, voice and video chat with representatives manning the stands. You can even attend live online product demos streamed directly from suppliers’ own offices and factory floors.

  • Conference* – Delivering a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups from around the world. In our online conference sessions you can expect exactly the same level of high-quality content FTE is renowned for at our live events and online webinars. Attend in real time, submit questions and answer audience polls, or watch OnDemand content at your leisure.

  • Networking Lounge* - Here you will be able to meet and build partnerships with the most relevant, valuable contacts also in attendance. Search or filter our attendees list and connect with your fellow attendees one-to-one via text, voice or video chat; or network with the community in one of our discussion groups. New partnerships, business deals, job roles or simply an independent opinion on a challenging issue – who knows what opportunities a short meeting with the right person could present.

  • *Available only with a premium pass.

FTE APEX and Onboard Hospitality-IFSA Virtual Expo is designed to replicate a live exhibition hall. Each participating exhibitor will be able to choose from a variety of virtual exhibition booths, enabling them to promote and differentiate their brand and product portfolio just as they would at a physical event.

Within the exhibition hall, attendees can search and browse our exhibitors, before visiting their interactive booths where they can review a host of information about each exhibitor’s capabilities and, most importantly, jump straight into a real-time chat or video call to see a live product demo from the supplier. The exhibition will host interactive supplier showcases, product launches and exclusive announcements, from household names through to the most innovative startups and scaleups, to showcase their products, services and solutions in a dynamic virtual environment at a compelling price-point.

We will split the exhibition hall into two zones dedicated to innovation in two core areas – ‘Airport’ and ‘Inflight’. This will enable buyers with specific interests to easily find and learn about the products, services and solutions that meet their own needs.

FTE APEX and Onboard Hospitality-IFSA Virtual Expo will bring together a unique exhibitor list unlike any seen at traditional trade shows. The exhibition hall will provide a platform for the industry’s most progressive suppliers who can help airlines and airports address the following focus areas:

  • Biosecurity
  • Touchless & Socially Distanced Travel
  • Protecting & Empowering Workforce
  • Digital Transformation & Automation
  • Offsite & New Processing Practices
  • Cost Reduction & Operational Efficiency
  • Commercial, Retail & Ancillary Innovation
  • Reimagined Guest Experiences

More and more exhibitors are signing up to join us every day. For a full list of those already confirmed, please visit: https://www.futuretravelexperience.com/fte-apex-virtual-expo/exhibition/

We offer 2 different registration types for the event. See below, the inclusions:

  • EXPO PASS – Access to the exhibition only.
  • PREMIUM PASS – Access to the exhibition, conference content and networking functionality.

To encourage all our attendees to make the very most of their time in the FTE Virtual event, we are offering complimentary premium attendance to those committing to visit and engage with 3+ of our exhibiting companies.

After the event we will analyse your networking engagement with your fellow attendees and exhibiting companies. Your inability to fulfil these criteria will affect your organisations access to this complimentary rate at future events

You are of course welcome to opt-out of this commitment, where a small registration fee will apply.

FTE and APEX events uniquely attract stakeholders representing every element of the end-to-end air travel journey. You can expect to meet airlines, airports, vendors, startups, OEMs, government agencies, destination partners and various other travel industry players.

For a full list of organisations who registered to attend the recent FTE APEX and Onboard Hospitality-IFSA Virtual Events and Webinars, please click here: https://www.futuretravelexperience.com/fte-apex-virtual-expo/who-attends/ We will update this with more and more organisations as we lead up to the event!

The event takes place on Tuesday 8 December 2020 and Wednesday 9 December 2020.

We have tailored our conference content to encourage all time zones to attend and to allow for conference participation from all regions across the globe.

As such, the event will be open from:

  • Start Time: 02:00 GMT 8th December
  • End Time: 21:30 GMT 9th December

The event is fully online.

Upon logging into the FTE APEX and Onboard Hospitality-IFSA Virtual Expo site, you will be taken to the event foyer, from here you will see several ‘doors’ leading to the ‘Exhibition’, ‘Auditorium’ etc.

To enter the exhibition, click on the door titled ‘exhibition’. You will now see a scrolling exhibition hall with booths designed with each suppliers branding. Scroll through the exhibition or search the directory for vendors suiting your area of interest.

To engage with an exhibitor, click on their stand. From here, you can explore the resources available, or select to network via text, voice, or video chat. A selection of exhibitors will also be offering scheduled product demos streamed directly from suppliers’ own offices and factory floors.

This functionality is limited to our premium pass holders only. Those holding a premium pass will be able to access the networking lounge where they can search or use filtering to find attendees with mutual areas of interest. Once selecting the attendee you are interested in connecting with, select text, voice or video chat in order to reach out to them.

The conference sessions will focus on a wide range of the most pertinent topics, including: Biosecurity; Touchless & Socially Distanced Travel; Digital Transformation & Automation; Cost Reduction & Operational Efficiency; Reimagined Guest Experiences; Protecting & Empowering Workforce; Offsite & New Processing Practices; and Commercial, Retail & Ancillary Innovation to help create new revenues streams at the earliest opportunity. Our case study focused approach will help to champion innovations from around the world, all in keeping with our “Transforming air transport post-COVID-19” theme.

The conference will include dedicated Asia-Pacific, EMEA and Americas content, and conference sessions will run throughout the day to ensure that everyone can get the most out of the education on offer regardless of their location or time zone.

We are currently busy curating our conference programme. We hope to announce further information in the upcoming months, so please make sure you are subscribed to our newsletter to be kept up to date on announcements.

When logging into FTE APEX and Onboard Hospitality-IFSA Virtual Expo, you will be guided to a virtual foyer – from here, simply click on the door marked ‘Auditorium’. Once inside the auditorium, you can click on the presenting screen which will bring up a full schedule of education content. Click on the session you are interested in attending and you’ll automatically join.

Yes! All sessions are recorded and converted into OnDemand content within 2 hours of being broadcast live. You can catch-up on the day, or revisit and watch again during the 1 month the event stays online after the event.

Yes! During live sessions you can submit questions to the participating speakers via the conference webpage. Our speakers will be able to see your questions come in, and address these during the session. If we run out of time to answer all questions, I’m sure speakers will be happy to type you a response once the session has finished.

Our free EXPO pass is available to all.

Airports/Airlines/Government Associations/Destination Partners/Rail/Cruise/Bus* are all invited to register on our complimentary premium pass (when committing to visit 3 virtual exhibition stands).

*To qualify, attendees must be sole and direct employees of one of the above-mentioned organisations.

The following representatives would be classed as Vendors:

  • Consultancies
  • Subsidiaries of an airport or airline
  • Working within the airport (security company or retail company)
  • Services supporting the aviation industry
  • Vendors/Suppliers to the aviation industry
  • Architects

We are accepting payment via Visa Debit/Delta, Visa, Mastercard and American Express*

Unfortunately, cheque or bank/wire transfer payments are not accepted for this event.

*Credit charge fees of 2.5% apply to all transactions

There is a 100% cancellation fee on all registrations.

We are willing to complete a name change on your booking, allowing for one of your colleagues to attend the event in your place. Name change requests must be received no later than 2 weeks prior to the event dates.

You will receive access details with a weblink and password via email in the days prior to the event. This email will also include helpful user information, to ensure you make the most of your time at the event.

We will email you in the days prior to the event with a link and password, you will be able to use these details to access the event on the live days, and for 30 days the event stays live.

The event lives online for 30 days (including the event days) for continued access to the exhibition and conference content. But remember, the stand personnel will no longer be manning the stands, nor will attendees be live and within the networking lounge. The site is designed solely as a resource during these additional days.

Of course. We welcome as many attendees from one organisation as are able to attend – after all, there is content useful to every department of your organisation.

Unfortunately, we have kept the registration fees as low as possible to allow all companies both large and small, to participate. For this reason, we are unable to offer any discounts.

No. You will need a webcam should you wish to have the ability to receive and request a video chat, but it is not required in order to participate.

No. You do not need to download or install any software to participate. You only need to have access to the internet and register for the event in advance.

Yes. Like any physical event, we will have a swag bag for you! You can add all of the documents available to the online swag bag in your account and then email them to yourself or share items with colleagues by simply entering their email.

We are delighted to offer some accredited members of the press, complimentary premium access to the event. Just email a copy of your official accreditation to ali.loving@futuretravelexperience.com. After approval you will be sent instructions on how to register.

Please search your email inbox and/or junk folder with the following details:

  • Email Address: events@futuretravelexperience.com
  • Subject: Confirming your registration for the FTE APEX and Onboard Hospitality-IFSA Virtual Expo

Remember, your confirmation will have been sent to the email address you entered during registration.

If you are still having trouble locating it, please contact: ali.loving@futuretravelexperience.com

EXHIBITOR QUESTIONS:

A virtual expo is designed to replicate (and turbo-charge!) all the elements of a live event. Conveniently accessible through one easy-to-access interactive website.

  • Trade Show – Here you can browse or search for exhibitors suiting your areas of interest. Click on their stand to access further information, download resources, watch videos, visit their website or engage in text, voice and video chat with representatives manning the stands. You can even attend live online product demos streamed directly from suppliers’ own offices and factory floors.

  • Conference* ¬– Delivering a memorable learning experience by providing progressive insights from industry leaders, technology giants, disruptors, parallel industries, academia and startups from around the world. In our online conference sessions you can expect exactly the same level of high-quality content FTE is renowned for at our live events and online webinars. Attend in real time, submit questions and answer audience polls, or watch OnDemand content at your leisure.

  • Networking Lounge* - Here you will be able to meet and build partnerships with the most relevant, valuable contacts also in attendance. Search or filter our attendees list and connect with your fellow attendees one-to-one via text, voice or video chat; or network with the community in one of our discussion groups. New partnerships, business deals, job roles or simply an independent opinion on a challenging issue – who knows what opportunities a short meeting with the right person could present.

  • *Available only with a premium pass.

There are two ways to offer product demonstrations on your virtual exhibition booth:

One-to-One Demonstrations – This would be offered when an attendee visits your stand and wishes to engage with you. To showcase your product live, you would utilise the video chat functionality. This would allow for a face-to-face interaction between the attendee in their home or office, and yourself on the your factory floor or facilities. From here, you can chat through your solution and showcase your product live.

Scheduled Demonstrations – This would allow for a group of attendees to all view your solution at scheduled times outlined by you. This is an upgrade feature only available as part of the Gold, Platinum and Diamond stand packages. Our logistical team will assist you in building in this functionality when you create your stand.

Whether you’re an established industry vendor or an early-stage startup, FTE APEX and Onboard Hospitality-IFSA Virtual Expo provides the ideal platform to demo your products and services to senior decision-makers from airlines, airports and their partners, the majority of whom are unable to attend physical events in 2020 due to COVID-19.

Remember – as the event is fully virtual, you will have access to over 8,000+ aviation industry representatives, without any costly shipping, printing, travel or accommodation costs. You won’t need to pick just one representative to answer all the questions related to your product; direct enquiries to the most knowledgeable within your team, allowing for maximum commercial results.

FTE APEX and Onboard Hospitality-IFSA Virtual Expo provides you with an easy and cost-effective platform for getting your solution to the decision makers, during a crucial moment of industry change.

If you have a product or service that can help airlines or airports improve customer experiences, reduce costs, enhance operational efficiency or increase revenues, you should be exhibiting at FTE APEX and Onboard Hospitality-IFSA Virtual Expo.

FTE APEX and Onboard Hospitality-IFSA Virtual Expo is designed to replicate a live exhibition hall. Each participating exhibitor will be able to choose from a variety of virtual exhibition booths, enabling them to promote and differentiate their brand and product portfolio just as they would at a physical event.

Within the exhibition hall, attendees can search and browse our exhibitors, before visiting their interactive booths where they can review a host of information about each exhibitor’s capabilities and, most importantly, jump straight into a real-time chat or video call to see a live product demo from the supplier. The exhibition will host interactive supplier showcases, product launches and exclusive announcements, from household names through to the most innovative startups and scaleups, to showcase their products, services and solutions in a dynamic virtual environment at a compelling price-point.

We will split the exhibition hall into two zones dedicated to innovation in two core areas – ‘Airport’ and ‘Inflight’. This will enable buyers with specific interests to easily find and learn about the products, services and solutions that meet their own needs.

When securing your stand with our sales team, they will have outlined several stand design options available to you. These designs are created to replicate the stand constructs of a live trade show and differ in style and size. As part of the creation process, each exhibiting company will be responsible for selecting their chosen stand from those available to them and importing the relevant design artwork. Once completed your stand will look very much like a booth at a real-life trade show, stand personnel and all.

Our exhibitors will be able to engage with all attendees that visit their stand, via text, voice and video; this is all controlled within the chat function of the site. You can also publish messages on the public forum within your own personal discussion group.

Should you wish to connect with a particular attendee*, this can also be done through the chat feature, by using the search or filter functionality > select the attendee you are interested in engaging with > and select text, voice or video chat, it’s as easy as that!

*Please note, only premium attendees have access to the attendee list functionality.

Stand personnel pass allocation varies depending on the size stand you have secured. Please consult your contract for further information.

Our exhibitor stand personnel passes reflect all the inclusions of a premium pass. Our exhibitors will have full access to the exhibition floor, conference sessions and networking functionality.

Yes of course. Should you wish to secure additional stand personnel passes, we are delighted to offer these at a rate of 50% of the published vendor rate.

Yes, all colleagues registered on a stand personnel pass or purchased on the additional stand personnel pass rate will receive access to the conference. Should your colleagues register on our free-to-attend EXPO pass, they will be classed as an attendee only, and will only receive access to the exhibition (and will not be given status to respond to attendees visiting the stand).

We’ve created this easy to follow step-by-step guide to help you >>

Following completion of your contract, our team will be in touch to share a logistical manual with you. This will outline everything you need to know about participating in the event and making the most of the features available on the platform, it will also include your personalised admin login details. This process can take up to 5 working days as we enter all your package details onto the site, so please bear with us.

After logging into the admin site, our virtual event platform provides an easy to use exhibitor portal, allowing our exhibiting companies to select their stand design, upload design work (to the dimensions outlined on the stand design), import resources, add links and register their stand personnel. Your stand is created entirely by your team, but we are here to help in any way that we can.

We ask all exhibitors to finish the uploading process no later than 3 weeks prior to the event. After this, the FTE team will complete technical checks of all stands and will only accept functionality changes.

Exhibitors will be given access to the admin portal of the site to upload design work, import resources, add links and register their stand representatives; this will be done in the weeks/months following contract completion, securing your company’s participation in the event. Please note, all changes must be completed no later than 3 weeks prior to the event.

Our exhibitors will be invited to access the attendee event site 1 hour prior to the start of the event. This will allow you to explore the site and make sure you understand how to operate the networking functionality.

We have stand packages available for all business types, be it large or small.

For further information on package inclusions and pricing please contact a member of the FTE team, here; https://www.futuretravelexperience.com/fte-apex-virtual-expo/book-your-booth/#contact

We will be able to provide full analytics for attendee visits and how they have engaged with your content, including:

  • How many attendees have visited your stand
  • Who these attendees are – Name, Job Title, Company Name, Areas of Interest, Purchasing Responsibility, Level of Seniority etc...
  • What content tabs they have clicked on
  • Which external links they have followed
  • What documents they have downloaded or added to their personal swag bag
  • What videos they have watched (including how many times they watched them)

The full stand build needs to be completed no later than 3 weeks prior to the event. After this, all design elements, resources, and links are imported onto the system and thorough technical checks completed. This is a manual process and takes some time. For this reason, changes cannot be complete changes once the event is live.

See image, an example of an exhibitor’s page of resources. You will have your fully customisable stand design displayed at the top, underneath are content links (here you can link to external sites such as your corporate website, contact us forms, social media pages etc..), this also includes a chat button which takes attendees into your personal chat forum. Underneath this, there is an additional navigation banner, here you will add descriptive content, uploaded resources, and links (such as About Us information, brochures, manuals, and explanatory/promotional videos). To the right-hand side, attendees can see ‘Users Online’, they can click on a stand representative to engage with them.

Your stand will look exactly like it does during the event open days, all images, links, and documents will be accessible for the 30 days the site remains live.

When registering your stand personnel on the system we will ask you to specify each representatives’ ‘availability to chat’; essentially the time that they will be online manning the stand.

We can display your ‘Availability to Chat’ schedule on the booth so that attendees know when to expect you. You might like to bear in mind that there will be attendees logging in from all time zones globally, so it might be a nice idea to stagger your stand personnel and ensure you have at least one person online at any one time.

After the event days have taken place, attendees will be able to reach out to you using the contact information or contact us form you have added to your stand page.

The FTE APEX and Onboard Hospitality-IFSA Virtual EXPO provides a live networking environment much like a physical exhibition floor. Exhibitors will engage with attendees in real time when they visit their stand, these will not be prescheduled meetings.

When an attendee visits your stand, you can connect via one-to-one text, voice, and video call. If you are busy on a call, you can drop them a quick text-based message to inform them that you will be available in 5 minutes.

To manage large volumes of attendees during peak times, each exhibitor also has an open forum chat where you can connect with multiple attendees at once time.

SPONSOR QUESTIONS:

FTE APEX and Onboard Hospitality-IFSA Virtual Expo offers all the sponsorship opportunities (and more!) available at a live event. With packages available to all businesses, both large and small, please contact a member of our team for further information and pricing: https://www.futuretravelexperience.com/fte-apex-virtual-expo/book-your-booth/#contact

SPEAKER QUESTIONS:

Please submit the following details into our web enquiry form: https://www.futuretravelexperience.com/contact/

  • Name of Speaker
  • Job Title
  • Company Name
  • Case Study or Project being presented
  • Why you feel this matches the theme of FTE APEX and Onboard Hospitality-IFSA Virtual Expo and will benefit our audience.

Additional Questions?

We very much hope that this page has been of use to you. Should you have any questions not addressed here, please feel free to contact the appropriate member of our team.

EXHIBITION & SPONSORSHIP QUESTIONS
Sophie Andrews

Head of Exhibition Operations, Future Travel Experience

sophie@pps-publications.com

ATTENDEE & SPEAKER QUESTIONS
Ali Loving

Events Manager, Future Travel Experience

Ali.loving@futuretravelexperience.com

Industry messages of support

The team at FTE APEX, staying true to their beliefs of bringing the aviation industry together at scale, connecting the ecosystem with smart, exciting and creative methods of engagement, have not stood still. I believe they are creating a truly unique opportunity for suppliers, airlines, airports, solution providers, product developers and manufacturers, by embracing and adapting key technology developments, which will spur new thinking and many more creative approaches to how we can all experience products and services in our new contactless world. So come on, join the new world of distanced, but connected, engaging experiences through the FTE APEX Virtual Expo.

Javed Malik, Group Chief Operations Officer, AirAsia

“This industry needs a major virtual trade show this year while it cannot meet in person and FTE is exactly the right organisation to be delivering it this December. I look forward to being involved, and to all the engagement and announcements I know that FTE APEX Virtual Expo will generate.”

Clyde Hutchinson, Partner, Journey Partners & Founder, Viva Air Labs

“The recent FTE APEX virtual events have been extremely helpful for the airline ecosystems to share information, to cope with the Corona situation, and to prepare for the new normal. Taking that premise to the next level with the FTE APEX Virtual Expo is exciting indeed and the Japan Airlines team look forward to being involved”.

Akira Mitsumasu, Vice President - Global Marketing, Japan Airlines

“More than ever at a time like this, the industry needs to come together to collaborate and find ways of working that can facilitate new revenue streams and efficiencies. I strongly encouraged the FTE Team to pursue its virtual strategy because very few air transport stakeholders can travel to conventions this year, but we still need to engage. I think FTE APEX Virtual Expo will draw a huge crowd and become one of the most important initiatives in FTE’s 15-year existence.”

Satyaki Raghunath, Chief Strategy and Development Officer, Bengaluru International Airport

FrontM participated in the recent FTE APEX Ancillary Virtual Event. Throughout the whole lifecycle – before, during and after the event – the FTE team were professional, friendly and focused on helping our participation be as successful as possible. Since our pitch slot, we have had great conversations with a number of prospects and other attendees, which we wouldn’t necessarily have been able to have without FTE. Highly recommended!

Ian Carruthers, Vice President, FrontM

FTE and APEX did a great job delivering timely content to a broad global audience through their recent webinars, in one of which I was proud to participate. I am really looking forward to the FTE APEX Virtual Expo this December. Given the current situation with the pandemic, this is a creative way to offer all industry stakeholders the chance to come together to talk, to listen, to learn and to engage in ways that will advance our common causes.

Christina A. Cassotis, CEO, Allegheny County Airport Authority

“The FTE APEX team have done a brilliant job with their virtual pivot, and I really enjoyed being part of their recent Ancillary webinar. The FTE APEX Virtual Expo looks like a great logical next step, and I am sure it will deliver a lot of value to all involved.”

Andrew Middleton, Commercial Director, easyJet

“We are in a new normal everywhere. SEA will be sharing new ideas and approaches to help overcome the challenges created by COVID-19 at the FTE APEX Virtual Expo. We will be looking forward to hearing others share their experiences, and learn from each other. “

Dave Wilson, Director, Airport Innovation, Port of Seattle

We are incredibly excited to host this truly dynamic and global virtual event, and we are looking forward to offering much more than straightforward webinars, which have become commonplace in recent months. The industry wants more than that now and FTE APEX Virtual Expo will provide the sector with a large-scale digital trade show that will creatively offer real engagement, networking and business development opportunities for everyone involved.

Daniel Coleman, Founder & CEO, Future Travel Experience

FTE APEX Virtual Expo will act as a beacon for our industry’s recovery and bring global stakeholders together en masse to inspire one another. Our stakeholders want to connect and engage to share ideas, propositions, visions and learnings. This announcement also marks another important milestone in the integration efforts between APEX and FTE. Our ambition is to deliver a unified approach and increase the value the association provides to the entire air transport industry, both in the air and on the ground.

Dr. Joe Leader, CEO, APEX/IFSA

"This is a time for collaboration and reinvention, and we are proud that FTE and APEX can jointly deliver the industry’s first major virtual trade show. Our industry has amazing ability, and the skill set to bounce back, so let’s come together through the FTE APEX Virtual Expo to learn from each other, and forge new partnerships, that will make us all stronger in the long-term."

Juha Jarvinen, Commercial, Virgin Atlantic & President, APEX

View all testimonials

fte-apex-virtual-expo logo

FTE APEX VIRTUAL EXPO

Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX) will jointly host a ground-breaking, interactive online air transport industry trade show, FTE APEX Virtual Expo, to replace the in-person events that both organisations had planned to stage in the last quarter of 2020.

Date: - Dec 2020  

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