One of the key elements that makes FTE events unique is our carefully-curated content, so we wanted to show how that is delivered by sharing a selection of inspiring video content from the FTE EMEA and FTE Ancillary & Retailing conferences. View the videos below.
APEX FTE EMEA and FTE Ancillary & Retailing 2025 conference videos
Exclusive Ryanair Deep Dive – Innovative new approaches at the airport, inflight, and in the digital and commercial realms across Europe’s largest airline group. Featuring: John Hurley, Chief Technology Officer, Ryanair; Tom Kelly, Director of Ground Operations, Ryanair; Sinead Quinn, Director of Inflight, Ryanair; and Greg O’Gorman, Director of Ancillary Revenue, Ryanair.
Creating truly unique and memorable customer experiences – inspiration from across the globe. Featuring: Dr Joe Leader, Group CEO, APEX/FTE/IFSA; Eric Pateman, Vice President, Passenger Experience and Chief Experience Officer, Vancouver Airport Authority; Enda Kavanagh, Product Manager (Inflight Customer Experience), Aer Lingus; and Giorgia Marizza, Acceleration Program, Open Innovation & Digital Specialist, Aeroporti di Roma.
FTE EMEA and FTE Ancillary & Retailing 2024 conference videos
The Closing Leaders Keynote Session: a fast-moving and entertaining panel discussion on customer-centric innovation and business transformation, featuring International Airlines Group (IAG), Aer Lingus, Dallas Fort Worth International Airport, VINCI Airports, and Stripe.
FTE EMEA and FTE Ancillary & Retailing 2023 conference videos
Opening Keynote Interview with Sir Tim Clark, President, Emirates, conducted by Joe Leader, CEO, APEX & IFSA
Keynote interview with Michael Cawley, Chairman, Hostelworld Group and Non-Executive Director, Ryanair, conducted by Aileen McCormack, Chief Commercial Officer, CarTrawler
How can we take CX experiences involving the airport, baggage & aircraft to the next level for tomorrow’s customer?
Special Segment: Joe Leader, CEO, APEX/IFSA, interviews Shai Weiss, CEO, Virgin Atlantic
Day 3 Opening Keynote: How is Alaska Airlines using innovation to take itself to the next level?
Day 2 Closing Session: daa: Thinking BIG in airports
What is a leading futurist’s view on the future of aviation, and what are the findings from the FTE/Fast Future Survey on the needs of tomorrow’s customers?
Keynote interview with Mesfin Tasew, Group Chief Executive Officer, Ethiopian Airlines, conducted by Joe Leader, CEO, APEX & IFSA
New ways of thinking to drive unique and inspiring customer experiences – inspiration from industry leaders & disruptors in parallel sectors
Innovative approaches to solving industry pain points for tomorrow’s customers
