APEX FTE EMEA / Ancillary & Retailing 10-12 June 2025, Dublin

Schedule at a glance

Use our colour key to quickly locate sessions/information matching your area of interest. For full details on each session, please click to visit the associated conference page.

Suited to all participants FTE EMEA FTE Ancillary & Retailing Networking Social Events & Awards Private Meetings


Please note, the agenda is still being curated, and is therefore subject to change.

Tuesday 10 June 2025

14:00-17:00

FTE Digital, Innovation & Startup Hub meeting (Corporate Partners only)

14:00-16:00

FTE Baggage Innovation Working Group meeting (members only)

18:00-20:00

The FTE Dublin Ice Breaker at BrewDog, Dublin Outpost

STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine
Wednesday 11th June 2025

08:00-09:00

FTE World Ancillary & Retailing Working Group members’ networking breakfast (members only)

08:30-09:00

Show opening, plus networking & coffee

08:45-09:40

Opening Keynote Session (joint session for all attendees)

Speakers:
Daniel Coleman, Future Travel Experience
Dr. Joe Leader, APEX/IFSA
Ted Christie, Spirit Airlines

09:40-10:30

AI, Innovation & Digital Transformation Excellence

Speakers:
Andrew Price, Opermium
Ruairí Kell, daa Labs
Hakan Sögüt, Turkish Airlines Technology

09:40-10:30

Advanced approaches to Modern Airline Retailing and Offer & Order management

Speakers:
Eric Leopold, Threedot
Dr Jost Daft, Lufthansa Group
Tiddo Veldhuis, Air France KLM

09:40-10:30

Inflight innovation - IFEC, ancillaries, payment and more

Speakers:
Antonio Penim, Airline Passenger Experience Association (APEX)
Kasia Holthouse, Meta
Camillo Stark, MSM.digital
Dagmar Fischer, TUI
Sebastian Blumenthal, Emirates

10:30-11:30

Refreshment break in the exhibition hall

11:30-11:50

Special Keynote (joint session for all attendees)

Speakers:
Nacho Tovar, International Airlines Group (IAG)

11:55-12:30

FTE EMEA Innovate Awards Pitch Session: Best New CX Concept

Speakers:
Kevin Kleist, Southwest Airlines
Rahel de Vriend, TNW Programs
Javed Malik, Bytes not Bricks
Prithveesh Reddy, Arcube
Maristela Venturini, Hands In
Jan Solecki, nomtek

Mohannad Abdulghani, COO, Mata Logistic

12:30-13:00

Special presentation

Speakers:
Giorgia Marizza, Aeroporti di Roma

11:55-13:00

The AI Travel Retailing Symposium

Speakers:
Oana Savu, Threedot
Baris Findik, Pegasus Airlines
Juan Pablo Lafosse, TravelX
Sonja Arnorsdottir, PLAY Airlines
Carlos Ruiz, Cincinnati / Northern Kentucky International Airport

11:55-13:00

The FTE EMEA Baggage Innovation Summit: How can we collaboratively bring new innovations to life to enhance baggage delivery in the very near future?

Speakers:
Darin Juby, Future Travel Experience
Yorick Buys, Brussels Airport
Ina Eldøy, BagID
Pablo Lopez Loeches, Aena
Laurie Keita, British Airways
Yorick Buys, Brussels Airport
Wopke Dost, nlmtd

13:15-13:30

Special Presentation

Speakers:
Alan Kiernan, Cation Consulting
Eva Garcia Manso, Ryanair

13:30-14:15

Startup Pitch Session

Speakers:
Martine Skaret, Emu Analytics
Juuso Klemola, myPlane
Ciara Sheahan, Orb Media
Stuart Adamson, Platform 195
Prithveesh Reddy, Arcube

13:00-14:30

Lunch break in the exhibition hall

14:30-15:30

Laying the foundations for an automated future – insights from industry pioneers

Speakers:
Ryan Ghee, Future Travel Experience
Harvey Tate, IAG
Silvia Rey Abeijón, Royal Schiphol Group
Asteris Apostolidis, KLM Royal Dutch Airlines

14:30-15:30

What are the latest trends, and future opportunities, to drive up airline ancillary revenue success?

Speakers:
Kevin O’Shaughnessy, CityHook · Indigo
Sonja Arnorsdottir, PLAY Airlines
Anne-Marie Tremblay-Quenneville, Icelandair
Claire Walraven, WestJet
Alan Dunne, Datalex

14:30-15:30

Embracing new approaches and models to enhance commercial performance at airports

Speakers:
Albert Jan Prevoo, nlmtd
Jonathan Pollard, Gatwick Airport
Guðmundur Daði Rúnarsson, Keflavik Airport
Nolan Hough, CAVU
Johannes Noack, Fraport AG

15:30-16:30

Refreshment break in the exhibition hall

16:30-16:50

Fireside Chat: How Ireland brought low fares travel to the world, and the key lessons learned along the way

Speakers:
Daniel Coleman, Future Travel Experience
Tom Lyons, Author, Aer Dogs

16:50-17:30

Exclusive Ryanair Deep Dive – Innovative new approaches at the airport, inflight, and in the digital and commercial realms across Europe’s largest airline group

Speakers:
Daniel Coleman, Future Travel Experience
John Hurley, Ryanair
Tom Kelly, Ryanair
Sinead Quinn, Ryanair
Greg O’Gorman, Ryanair

17:30-18:45

Networking Reception & FTE and APEX Awards Ceremony


Thursday 12th June 2025
STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine

08:30-08:30

Registration & Exhibition Opens

08:45-09:30

Day 2 Opening Keynote Panel (joint session for all attendees)

Speakers:
Jamie Heaslip, Stripe & International Rugby Legend
Dave O’Donovan, Aer Lingus
Vincent Harrison, daa

09:35-10:30

FTE EMEA Innovate Awards Pitch Session: Most Innovative Airline Initiative

Speakers:
Kevin Kleist, Southwest Airlines
Rahel de Vriend, TNW Programs
Javed Malik, Bytes not Bricks
Sebastian Blumenthal, Emirates
Roberto Patti, Qatar Airways
Alaa Khalefa, Qatar Airways
Johanna Gustafsson, SAS
Şafak Şeber, SunExpress
Oğuzhan Doğan Albayrak, SunExpress
Dagmar Fischer, TUI
Lewis Munro, TUI

09:35-10:30

Pioneering case studies: Driving ancillary revenue success

Speakers:
Ross Falconer, Future Travel Experience
Stephan Heinz, LATAM Airlines
Tanya McCaffrey, Virgin Australia
Ella Alkalay Schreiber, Hopper Technology Solutions
Oana Savu, Threedot
Ruairi O'Driscoll, Protect Group
Perry McShane, Blink Parametric

09:35-10:30

Innovative airport strategies to deliver CX and commercial excellence

Speakers:
Albert Jan Prevoo, nlmtd
Eric Pateman, Vancouver Airport Authority
Martin Jones, CAVU
Dr. Jan-Henrik Andersson, Munich Airport

10:30-11:30

Refreshment break in the exhibition hall

11:30-11:50

Special Keynote (joint session for all attendees)

Speakers:
Bastian Schütz, Meta

11:55-12:45

Modern Airline Retailing: The right approach for all airlines of all sizes, or only for the industry giants?

Speakers:
Mark Lenahan, Lenahan Consulting Ltd
Surya Kuchibotla, Oman Air
David Turton, Branchspace – digital reinvented
Rany Francois-Marie Saad, Global
Joonas Leppävuori, Finnair

11:55-12:45

Creating truly unique and memorable customer experiences – inspiration from across the globe

Speakers:
Dr. Joe Leader, APEX/IFSA/FTE
Nawaf A. Alzadjali, Riyadh Airports Company
Eric Pateman, Vancouver Airport Authority
Enda Kavanagh, Aer Lingus
Giorgia Marizza, Aeroporti di Roma

11:55-12:45

Interactive Roundtable: What can be done as an industry to accelerate bringing new innovations to life to enhance baggage handling?

Speakers:
Darin Juby, Future Travel Experience

13:00-13:30

FTE Communities Captains Briefing

Speakers:
Darin Juby, Future Travel Experience
Kevin Kleist, Southwest Airlines

12:45-13:45

Lunch break in the exhibition hall

13:45-14:10

Special Keynote (joint session for all attendees)

Speakers:
Morna McAulay, Booking.com

14:10-15:10

FTE EMEA Innovate Awards Pitch Session: Most Innovative Airport Initiative

Speakers:
Kevin Kleist, Southwest Airlines
Rahel de Vriend, TNW Programs
Javed Malik, Bytes not Bricks
Giorgia Marizza, Aeroporti di Roma
Christian Draeger, Berlin Brandenburg Airport
Pablo Lopez Loeches, Aena
Julian Rott, Munich Airport
Willem de Jongh, Royal Schiphol Group

14:15-15:10

Exclusive Educational Case Study & Workshop: Lessons learned, best practices and insights from 10 years of NDC implementation to Modern Airline Retailing

Speakers:
Eric Leopold, Threedot

14:15-15:10

Interactive Roundtable: How can airlines successfully leverage the latest products, services and technologies to boost revenue generation onboard the aircraft?

Speakers:
Dr. Joe Leader, APEX/IFSA/FTE

15:10-15:45

Refreshment break in the exhibition hall

15:45 – 16:30

FTE Innovate Awards & Farewell Drink