APEX FTE EMEA / Ancillary & Retailing 10-12 June 2025, Dublin

Schedule at a glance

Use our colour key to quickly locate sessions/information matching your area of interest. For full details on each session, please click to visit the associated conference page.

Suited to all participants FTE EMEA FTE Ancillary & Retailing Networking Social Events & Awards Private Meetings


Please note, the agenda is still being curated, and is therefore subject to change.

Tuesday 10 June 2025

14:00-17:00

FTE Digital, Innovation & Startup Hub meeting (Corporate Partners only)

14:00-16:00

FTE Baggage Innovation Working Group meeting (members only)

18:00-20:00

The FTE Dublin Ice Breaker at BrewDog, Dublin Outpost

STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine
Wednesday 11th June 2025

08:30-09:00

Show opening and VIP tour of exclusive unveilings on the exhibition floor, plus networking & coffee

08:00-09:00

FTE World Ancillary & Retailing Working Group members’ networking breakfast (members only)

09:00-09:30

Opening Keynote Session (joint session for all attendees)

Speakers:
Daniel Coleman, Future Travel Experience
Dr. Joe Leader, APEX/IFSA

09:35-10:30

AI, Innovation & Digital Transformation Excellence

Speakers:
Andrew Price, Opermium
Ruairí Kell, daa Labs
Hakan Sögüt, Turkish Airlines Technology

09:35-10:30

Advanced approaches to Modern Airline Retailing and Offer & Order management

Speakers:
Eric Leopold, Threedot
Dr Jost Daft, Lufthansa Group
Tiddo Veldhuis, Air France KLM

09:35-10:30

Inflight innovation - IFEC, ancillaries, payment and more

Speakers:
Antonio Penim, Airline Passenger Experience Association (APEX)

10:30-11:30

Refreshment break in the exhibition hall

11:30-11:50

Special Keynote (joint session for all attendees)

Speakers:
Austin Sheppard, Booking.com

11:55-12:30

FTE EMEA Innovate Awards Pitch Session: Best New CX Concept

Speakers:
Kevin Kleist, Southwest Airlines
Rahel de Vriend, TNW Programs
Javed Malik, Bytes not Bricks
Maristela Venturini, Hands In
Jan Solecki, nomtek

12:30-13:00

Special presentation

Speakers:
Giovanni Gennaro, Aeroporti di Roma

11:55-13:00

The AI Travel Retailing Symposium

Speakers:
Oana Savu, Threedot
Baris Findik, Pegasus Airlines
Juan Pablo Lafosse, TravelX
Sonja Arnorsdottir, PLAY Airlines

11:55-13:00

The FTE EMEA Baggage Innovation Summit: How can we collaboratively bring new innovations to life to enhance baggage delivery in the very near future?

Speakers:
Darin Juby, Future Travel Experience
Yorick Buys, Brussels Airport
Ina Eldøy, BagID
Pablo Lopez Loeches, Aena

13:15-14:15

Startup Pitch Session

13:00-14:30

Lunch break in the exhibition hall

14:30-15:30

Laying the foundations for an automated future – insights from industry pioneers

Speakers:
Ryan Ghee, Future Travel Experience
Silvia Rey Abeijón, Royal Schiphol Group
Asteris Apostolidis, KLM Royal Dutch Airlines

14:30-15:30

What are the latest trends, and future opportunities, to drive up airline ancillary success?

Speakers:
Kevin O’Shaughnessy, CityHook · Indigo
Sonja Arnorsdottir, PLAY Airlines
Anne-Marie Tremblay-Quenneville, Icelandair
Claire Walraven, WestJet

14:30-15:30

Embracing new approaches and models to enhance commercial performance at airports

Speakers:
Albert Jan Prevoo, nlmtd
Jonathan Pollard, Gatwick Airport
Guðmundur Daði Rúnarsson, Keflavik Airport
Nolan Hough, CAVU
Johannes Noack, Fraport AG

15:30-16:30

Refreshment break in the exhibition hall

16:30-17:30

EXCLUSIVE DEEP DIVE: Day 1 Closing Keynote Session (joint session for all attendees)

17:30-18:45

Networking Reception & FTE and APEX Awards Ceremony


Thursday 12th June 2025
STAGE 1
In Expo Hall - Hall 1
STAGE 2
Hall 3
STAGE 3
Merrion Room
WORKSHOPS
Hall 1 Mezzanine

08:30-08:30

Registration & Exhibition Opens

09:00-09:30

Day 2 Opening Keynote Panel (joint session for all attendees)

Speakers:
Jamie Heaslip, Stripe & International Rugby Legend
Dave O’Donovan, Aer Lingus
Vincent Harrison, daa

09:35-10:30

FTE EMEA Innovate Awards Pitch Session: Most Innovative Airline Initiative

Speakers:
Kevin Kleist, Southwest Airlines
Rahel de Vriend, TNW Programs
Javed Malik, Bytes not Bricks
Sebastian Blumenthal, Emirates
Johanna Gustafsson, SAS
Dagmar Fischer, TUI
Lewis Munro, TUI

09:35-10:30

Pioneering case studies: Driving ancillary revenue success

Speakers:
Ross Falconer, Future Travel Experience
Tanya McCaffrey, Virgin Australia
Ella Alkalay Schreiber, Hopper Technology Solutions
Nick Ashton, Protect Group

09:35-10:30

Innovative airport strategies to deliver CX and commercial excellence

Speakers:
Albert Jan Prevoo, nlmtd
Eric Pateman, Vancouver Airport Authority
Martin Jones, CAVU
Dr. Jan-Henrik Andersson, Munich Airport

10:30-11:30

Refreshment break in the exhibition hall

11:30-11:50

Special Segment

Speakers:
Melanie Harris, United Airlines

11:55 - 12:45

Modern airline retailing: The right approach for all airlines of all sizes, or only for the industry giants?

Speakers to be announced soon

11:30-12:45

Creating truly unique and memorable customer experiences – inspiration from across the globe

Speakers:
Ross Falconer, Future Travel Experience
Nawaf A. Alzadjali, Riyadh Airports Company
Eric Pateman, Vancouver Airport Authority
Enda Kavanagh, Aer Lingus
Emanuele Calà, Aeroporti di Roma

11:30-12:45

Innovative approaches to minimising the impact of disruption

Speakers:
Dr. Joe Leader, APEX/IFSA

13:00-13:30

FTE Communities Captains Briefing

Speakers:
Darin Juby, Future Travel Experience
Kevin Kleist, Southwest Airlines
Albert Jan Prevoo, nlmtd

12:45-13:45

Lunch break in the exhibition hall

13:45-14:10

Special Keynote

Speakers to be announced soon

13:45-15:10

FTE EMEA Innovate Awards Pitch Session: Most Innovative Airport Initiative

Speakers:
Kevin Kleist, Southwest Airlines
Rahel de Vriend, TNW Programs
Javed Malik, Bytes not Bricks
Christian Draeger, Berlin Brandenburg Airport
Julian Rott, Munich Airport
Willem de Jongh, Royal Schiphol Group
Mitchell Uit den Boogaart, Royal Schiphol Group

14:15 – 15:10

What are the technologies and approaches that will redefine the way our industry operates, and creates revenues, and how do we successfully roll them out?

Speakers to be announced soon

13:45-15:10

Exclusive Educational Case Study: Lessons learned, best practices and insights from 10 years of NDC implementation to Modern Airline Retailing

Speakers:
Eric Leopold, Threedot

13:45-15:10

Interactive Roundtable: How can airlines successfully leverage the latest products, services and technologies to boost revenue generation onboard the aircraft?

Speakers:
Dr. Joe Leader, APEX/IFSA

15:10-15:45

Refreshment break in the exhibition hall

15:45 – 16:45

Industry Leaders Closing Keynote Panel

16:45 – 17:15

FTE Innovate Awards & Farewell Drink