Future Travel Experience Global Awards 2021
Recognising innovation in the air transport industry
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Best Innovation Initiative ā Airport: Changi Airport Group
Changi Airport Group (CAG) was recognised in the āBest Innovation Initiative ā Airportā category for the stunning new Jewel Changi Airport, which was developed jointly by CAG and CapitaLand. The unique mixed-use development includes gardens, attractions, retail, dining, a hotel and facilities to support airport operations, including early check-in counters and baggage storage facilities. Featuring a raft of attractions such as a rain vortex, forest valley and canopy park, Jewel has already become a memorable destination in its own right.


Best Innovation Initiative ā Airline: Delta Air Lines
Delta Air Lines claimed the āBest Innovation Initiative ā Airlineā award for the successful opening of the first biometric terminal in the United States at Atlantaās Hartsfield-Jackson International Airport Terminal F. The project showcases the carrierās ambitious strategy to use biometrics technology to allow passengers to move through the airport seamlessly and empower Delta employees by freeing up more time for meaningful interactions with customers.


FTE Accessibility Leadership Award: Japan Airlines
Japan Airlines was named the overall winner of the FTE Accessibility Leadership Award in recognition of its extensive efforts to make air travel more accessible for travellers with additional needs. Ranging from the Japanese Sign Language Interpretation Service and the introduction of ābarrier-freeā speakers to assist travellers with hearing impairments, to its investment in educating staff in how to support customers who require special assistance and the enrichment of accessible information across its digital platforms, Japan Airlines continues to display true leadership in this field.

FTE Airport Performance Awards
The Airport Performance Awards recognise the airports that have achieved overall development growth while maintaining a focus on reducing friction to deliver a positive passenger experience. Using Cirium data, these awards explored year-on-year available seat km (ASK) growth and on-time performance (OTP) rating improvement change within a three-month period. Using these two criteria the following airports displayed a stand-out performance:
4-20 million passengers: JosĆ© MarĆa Córdova International Airport
20-50 million passengers: Jorge ChƔvez International Airport
50 million+ passengers: Barcelona-El Prat Airport

FTE Global 2026 Registration
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Future Travel Experience Global 2026 will bring together airlines, airports, government agencies, vendors, startups, terminal designers, architects, ground handlers, destination partners, and other key travel industry stakeholders to collaborate and be inspired to transform passenger experience, business performance, and sustainability strategies.
- Event:
- Future Travel Experience Global 2026
- Date:
- ā September 2026
- Location:
- Gaylord Texan Resort & Convention Center, DallasāFort Worth, Texas, United States