REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Wizz Air has launched a new voice solution for its virtual customer service assistant, Amelia. In the event of a significant delay or cancellation, travellers will now receive an automated telephone call.
Heathrow Airport has awarded a five-year contract extension to SITA – an exhibitor at FTE Global, LA, 28-30 October, and a Platinum Sponsor and exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November.
U.S. Customs and Border Protection has expanded Mobile Passport Control to Detroit Metropolitan Wayne County Airport, enhancing CX and streamlining traveller’s entry process into the United States.
Shannon Airport has launched a new app featuring Augmented Reality and smartwatch integration as part of its “commitment to enhancing passenger convenience and embracing cutting-edge technology”.
Etihad Airways is enhancing the customer experience with the launch of an online chat feature designed to provide the latest accurate information on the documents passengers need before they travel.
As part of efforts to communicate to customers in real-time, United Airlines – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is using AI tools to send travellers information about their trip.
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
In this video interview, Charlotte Posada-Kandel, Manager Ancillary Products, SunExpress, shares the airline’s ‘360+5’ journey towards offering a more tailored, customer-centric product proposition.
TAV Technologies – an exhibitor at FTE APEX Asia Expo, Singapore, 19-20 November 2024 – has begun supporting digital transformation efforts at Santiago Airport in Chile and at five airports in Panama.
SITA – an exhibitor at FTE Global, Los Angeles, 28-30 October 2024 – has announced a new partnership with ITA Airways to transform the airline’s digital network infrastructure, enhancing automation.
Travel paytech company Swiipr – a Platinum Sponsor of the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024 – has secured £6 million in Series A funding, led by Octopus Ventures.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
SITA – an exhibitor at FTE Global, Los Angeles, 28-30 October 2024 – has announced a new partnership with ITA Airways to transform the airline’s digital network infrastructure, enhancing automation.
Travel paytech company Swiipr – a Platinum Sponsor of the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024 – has secured £6 million in Series A funding, led by Octopus Ventures.
SWISS has introduced a new global travel eSIM service in collaboration with eSIM Go (a Gold Sponsor of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024), providing convenient connectivity.
In this interview, Arthur Reijnhart, Executive Director Schiphol Commercial, shares Royal Schiphol Group’s bold new course for its future commercial strategies and plans for major terminal modernisation.
On-demand air mobility provider flyvbird has announced a strategic collaboration to implement bloXmove’s blockchain technology, with the aim of enhancing efficiency, sustainability and customer experience.
In this interview, Tero Taskila, CEO & Co-Founder, shares how startup airline Beond is responding to key CX trends, including personalisation, seamless booking and travel, sustainability, and technology integration.
Delta Air Lines’ Fly Delta App is getting a major upgrade. Fly Delta 6.0 includes new and updated features, functionality and experiences designed to reimagine how customers can engage with the airline.
In this article, Singapore Airlines, TPA, Aena, FRA and Lufthansa share how they are using the power of collaborative innovation to enhance CX, optimise operational efficiency and drive industry transformation.
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