Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
![How Finnair is utilising digital channels to become a “trusted travel partner” for customers](https://www.futuretravelexperience.com/wp-content/uploads/2020/09/Finnair-Esamatti-Vuolle.jpg)
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Esamatti Vuolle, Head of Digital Channels, Finnair, shares more about the carrier’s digital developments introduced to enhance the customer experience.
Southwest Airlines customers are now able to stream inflight content directly on their mobile devices, without having to download an app before they board.
First confirmed speakers announced for ground-breaking FTE APEX Virtual Expo, including Delta, Avianca, LAWA CEOs and many more industry leaders.
American Airlines has announced that it will be using an electrostatic spraying solution across its entire fleet in the coming months.
FTE looks at some recent initiatives from Delta, United, Iberia, JetBlue and Etihad Airways to keep passengers and crew safe inflight.
The cabin interior of Virgin Galactic’s SpaceshipTwo vehicle features reclining seats, mood lighting and 12 windows for a 360-degree view of the Earth.
Moscow Domodedovo Airport has introduced a new aircraft disinfection service for its airline partners, which takes 15-20 minutes to disinfect an aircraft.
American Airlines has announced new initiatives to enhance customer experience and well-being, including touchless check-in and a new Wi-Fi portal.
FTE and the APEX have jointly launched FTE APEX Virtual Expo – the air transport industry’s first virtual trade show, which will take place on 8-9 December 2020.
Middle East Airlines’ new A321 fleet will be fitted with Panasonic’s eX1 seatback IFE solution, as well as Wi-Fi with a host of connectivity benefits.
Future Travel Experience is delighted to announce the appointment of Steve O’Connor to the position of Head of Expansion Strategy.
Singapore and the UK have launched a series of trials to test the crew module of ICAO’s Council Aviation Recovery Taskforce (CART) Take-off guidelines.
Ryanair has issued a new set of guidelines that will help to protect the health of passengers and crew as it prepares to resume 1,000 daily flights from 1 July.
Burrana has launched its new RISE platform to address airlines’ most challenging issues regarding IFE and provide passengers with a “Netflix-like” experience.
As part of a new health and hygiene programme, Etihad has employed wellness ambassadors to provide essential health information and care for passengers.
In our recent webinar, JAL, Boeing, APEX and ACA discussed new approaches to aircraft cabin interiors, catering, IFEC and passenger wellbeing post-COVID-19.
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