REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
airBaltic has enhanced its digital services with a streamlined self-service tool within the Manage My Booking section of its website. This allows passengers to independently adjust their travel plans.
In this deep-dive article, PIT, Connect Airlines, YEG and Carnegie Mellon University share their insights into scaling the use of SAF, electric, low carbon energy, hydrogen and more across air transport.
Hong Kong Airlines and Plaza Premium Group have signed a Memorandum of Understanding to enhance cooperation and CX, extending the range of services available to their respective guests.
International Airlines Group (IAG) has opened applications for the 2025 IAGi Accelerator Programme. This year’s accelerator is looking for startups specialising in AI, automation, sustainability, and much more.
As part of Delta’s centennial year celebrations, Delta Business has unveiled three new product enhancements to the airline’s business travel program, providing greater flexibility, visibility and support.
Lufthansa is elevating the First Class experience with its new Allegris cabin interior available this summer on several routes from Munich Airport. It is also investing in exclusivity and comfort on the ground.
Korean Air is upgrading its airport lounges and introducing Premium Economy cabins as part of its service enhancement strategy. Renovated lounges at ICN will offer an elevated customer experience.
Air New Zealand and Tata Consultancy Services have signed a five-year partnership to explore opportunities for digital transformation, innovation and operational efficiency within the airline industry.
Malaysia Airlines has announced an order for 18 Boeing 737-8 and 12 737-10 aircraft. The order will enable the airline “to deliver cutting-edge premium cabin offerings and state-of-the-art tech to customers”.
In part 1 of our comprehensive focus, Vantage Group, Air France-KLM, Threedot, MUC, Oman Air, nlmtd, YVR, Kinetic Consultancy, and more share their insights into the top ancillary & retailing trends in 2025.
Here, we provide an update on FTE’s three Communities, as well as the pioneering FTE Accelerating Collaboration & Engagement (ACE) platform, including Proof of Concepts and exclusive members-only activities.
Air France is reinventing the travel experience with the launch of its most exclusive cabin – La Première. Both at the airport and onboard, La Première guests will experience an exclusive and personalised CX.
Singapore Airlines is collaborating with Salesforce to co-develop Artificial Intelligence (AI) solutions for airlines at the Salesforce AI Research hub in Singapore to further enhance customer experience.
Virgin Atlantic is to partner with Joby Aviation on the launch of an innovative air taxi service in the UK. The partnership aims to offer seamless, zero-emission, short-range journeys from LHR and MAN.
All Nippon Airways (ANA) and Hopper have begun sales of ANA international tickets using New Distribution Capability (NDC). Hopper will help ANA “continue to enhance travel experiences for customers”.
JetBlue, along with its fuel partners, has marked the first-ever regular supply of Sustainable Aviation Fuel for commercial air travel in New York at JFK Airport – “an important lever in decarbonising the industry”.
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