REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Lufthansa Group has developed an innovative, AI-supported solution – the ‘Tray Tracker’ – to measure and reduce onboard meal returns. The mobile tech scans meal returns from the onboard catering of flights.
American Airlines is introducing a redesigned mobile app, which is being revamped to fulfil customers’ most-requested features. The aim is to deliver a seamless CX thanks to a more intuitive app layout.
Delta SkyMiles members and Uber customers in the U.S. can now link their accounts and start earning miles. The aim is to deepen the value of SkyMiles membership by enhancing the end-to-end experience.
Datalex is introducing DLX Pay – a cutting-edge payment platform built exclusively with airline challenges in mind and designed to “give customers a more convenient and better payment journey”.
Alaska Airlines is introducing new chef-curated meals, building on its exclusive First Class menu. The airline is “working on its next culinary chapter that will take its already elevated meals to new heights”.
Wizz Air has launched a new roadmap – ‘Flying Towards Net-Zero’ – which focuses on SAF as a critical decarbonisation lever. The plan calls for radical change to shape the aviation industry’s future.
Iberia has launched its ‘Innovation HUB’ – a new platform that centralises its technological, operational and sustainability commitments, using emerging technologies and new approaches.
Flag carrier TAAG Angola Airlines has selected Unum Aircraft Seating to be the Business Class seating supplier for its Boeing 787 aircraft, as part of its ongoing investment in enhancing passenger experience.
All Nippon Airways is furthering its commitment to elevating CX, with RECARO’s new R3 Economy Class and R4 Premium Class seats designed specifically for its next-gen cabins on international routes.
Lufthansa and Meta have shared an update on the pilot program to bring Quest 3 headsets to passengers at scale through a fully integrated service for an immersive inflight entertainment experience.
Delta Air Lines’ fast, free Delta Sync WiFi is now available to all customers flying across its transatlantic network to Europe, Israel and West Africa, transforming its aircraft into “personalised platforms”.
International Airlines Group and Microsoft are strengthening their efforts to reduce lifecycle carbon emissions across the industry by extending their co-funded purchase agreement for Sustainable Aviation Fuel.
Riyadh Air has selected Viasat to provide full, fast, free inflight connectivity on its Boeing 787 aircraft, as part of a commitment to “redefining the guest experience through innovation and technology”.
TUI Airline has selected Immfly to carry out a significant transformation of the onboard experience. They are implementing cutting-edge tech to enhance CX with seamless connectivity and entertainment.
JetBlue is introducing new features designed to make the inflight experience more personalised as part of ‘Blueprint’. This includes expanded meal options and more tailored inflight entertainment.
Wizz Air has launched its ‘Customer First’ transformation plan by rolling out ‘Customer First Compass’ – a framework that is designed to place customers at the forefront of every aspect of its operations.
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