Melbourne Airport switches to common use platform to improve passenger processing

Melbourne Airport Common Use Self Service (CUSS) bag drops
Melbourne Airport introduced Common Use Self Service bag drops in September 2013 alongside SITA and BCS Group.

Melbourne Airport is switching all of its passenger services to SITA’s AirportConnect Open common use platform in order to maximise the use of its terminal facilities and make the airport experience smoother for passengers.

In total, 275 workstations, including check-in counters and boarding gates, will be powered by the common use platform. The transfer to full common use follows the introduction of self-service kiosks and common use self-service bag drop in 2013.

Chris Woodruff, CEO of Melbourne Airport, said: “Over the next two years, Melbourne Airport is investing $1 billion in a development plan, which includes the transformation of our international terminal. By working together with SITA and using technology in new ways, we will be able to improve our processes to make the journey smoother for passengers and the airlines that serve them.”

Ilya Gutlin, SITA President, Asia Pacific, added: “Melbourne Airport is focusing on serving both its passengers and airlines better. By implementing SITA’s common use platform across the airport, Melbourne is delivering a world-class, future-proofed system from which to launch innovative services.”



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