Edinburgh Airport starts Google Glass customer service trial

Edinburgh Airport, Google glass
The customer welcome team at Edinburgh Airport will be on-hand to answer passenger enquiries via Google Glass in a trial that will last until the end of December 2014.

Edinburgh Airport has become the latest company to embrace wearable technology, having equipped members of its customer welcome team with Google Glass, to trial its viability as a customer service tool.

Between now and the end of the year, staff will use the device to provide passengers with real-time flight information, to translate foreign language documents and to answer general questions about the airport and the city of Edinburgh.

Edinburgh Airport is the second UK airport to host a trial of Google Glass, following a successful pilot by Virgin Atlantic at London Heathrow’s Upper Class Wing earlier in 2014.

Gordan Dewar, Chief Executive of Edinburgh Airport, commented: “We’re always looking for new and innovative ways to improve the airport experience for our passengers and the Google Glass trial is a great example of how we’re thinking outside the box.

“The fact that it’s the first trial of its kind in a Scottish airport is exciting as it shows we’re leading the way in how we interact with our passengers. Over the next few months we’ll be able to establish whether this product is suitable for an airport environment.”

The members of staff who will use Google Glass are part of the Blackjack team, which is a division of Omniserv Limited, and the company’s Chairman, Ernie Patterson, explained that the wearable technology device “will allow our staff to remain fully mobile and change the way that we access and provide information to our passengers”.



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