The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
![Norwegian Air launches unique sound-based social media campaign](https://www.futuretravelexperience.com/wp-content/uploads/2020/01/Norwegian-social-media-campaign-web.jpg)
The new “Sounds of a City” social media campaign aims to promote Norwegian Air’s destinations and inspire travel through audio senses.
Changi Airport Group’s Steve Lee discusses self-service, robotics, personalisation and the future of the airport check-in hall.
Finavia has launched a staff exchange programme with Beijing Capital International Airport to help staff learn about Chinese service culture.
Heathrow Airport has installed a ‘Garden Gate’ in Terminal 3 to provide passengers with a feeling of comfort and relaxation before they fly.
IAG has launched a new initiative, ‘Hangar 51’, to offer start-ups the opportunity to develop solutions for several key areas of the aviation industry.
KLM is trialling artificial intelligence technology as a means to help answer the significant number of questions that it receives on social media.
Content plans: Discussion on recovering bags with passengers – how do we collectively improve? The September virtual meeting will include a focus on the RUSH process for quick recovery of mishandled bags, highlighting automation, expediency and passenger visibility.
Find out more >>Content plans: PoC update, AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion centring on check-in – what is the future for a seamless experience? The next in-person members meeting, taking place alongside FTE Global, will examine what future bag drops will look like, as well as tagging, capacity and flow enhancements.
Find out more >>Content plans: Retailing innovation in Los Angeles and exploring the utilisation of the Metaverse and other new technologies in travel retail.
Find out more >>Content plans: Under the theme of "Transforming Air Transport”, air transport leaders from across the globe will gather in LA to learn, collaborate, and be inspired to elevate their organisation’s passenger experience, business performance, innovation, and sustainability strategies.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Discussion on outbound baggage loading and movement – what will this look like in five years? November’s in-person members meeting will explore areas including loading, movement, scanning, load cells, and more.
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: The final virtual members meeting of 2024 will focus on the “year in review”, while also providing an update on current Proof of Concepts and looking ahead to plans for 2025.
Find out more >>Los Angeles World Airports’ Barbara Yamamoto reveals all about the ‘LAXceptional Xperience’ programme, and explains how it is improving the guest experience at LAX.
Gatwick Airport’s Abhi Chacko tells FTE how the Airport Community app is helping to improve operational efficiency and customer experiences.
Australia’s Department of Immigration and Border Protection has partnered with SITA to run automated checks on all passengers departing the country.
The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.
Australia’s Department of Immigration and Border Protection has partnered with SITA to run automated checks on all passengers departing the country.
The Lounge Shopping, Inflight Shopping and Taste & Travel services will leverage digital technology and a delivery service in an attempt to boost revenues.
The project includes a new and expanded security screening area, a landside reconfiguration and the introduction of a new passenger lounge and retail hub.
Gatwick Airport’s Chris Baldwin explains how self-connecting passengers stand to benefit from the pioneering “GatwickConnects” booking platform.
Air Astana has launched MyUpgrade, an online tool that allows Economy Class customers to bid for an upgrade to Business Class ahead of their flight.
Duty managers have been equipped with Apple Watches so they can receive real-time operational updates and respond immediately to help improve efficiency.
FTE paid a visit to Amsterdam Airport Schiphol to explore the Schiphol Security Experience, which sets a new benchmark by delivering “security as a service”.
Helsinki Airport operator Finavia has teamed up with a renowned interior architect to create a unique baggage lobby that represents Finnish nature.
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