British Airways continues roll out of biometric boarding


More than three million BA passengers have used biometric boarding technology on UK domestic flights.

British Airways (BA) has announced that it will begin biometric boarding for international flights from the UK. According to the airline, more than three million passengers have already used biometric boarding technology on UK domestic flights. In fact, all domestic departures from the airline’s home hub at Heathrow Terminal 5 are now boarded biometrically. 

For international flights, self-service boarding gates have now been installed in the terminal, allowing customers to scan their own boarding cards to gain access to their flight. It’s the first step towards biometric boarding on international flights from the UK.

Moreover, biometric facial recognition has transformed the airport experience for customers travelling from Orlando, Los Angeles and JFK by streamlining the boarding process and halving the amount of time it takes to board the aircraft. More than 250,000 British Airways customers have used their face as their identity to board a flight from the US in the last 18 months.

Using biometric technology, customers no longer need to present their passport or boarding pass at the departure gate – only when they check in and go through security. Instead, travellers simply look into a camera prior to boarding, wait for their biometric data to be verified and then walk onto the aircraft.

British Airways was the first UK airline to use biometric technology to board flights from the US, working in close partnership with the US Customs and Border Protection (CBP) to implement the technology, which has enabled the airline to speed up its boarding process. At Orlando, British Airways is boarding almost 240 customers in 10 minutes – becoming the first carrier to set up permanent facial recognition gates at the airport.

Raoul Cooper, British Airways’ Senior Digital Design Manager, who will deliver a joint keynote at FTE Global 2019 with Heathrow’s Simon Wilcox, Automation and Innovation Transformation, said: “We are continuing to pioneer the use of technology and automation to enhance the airport experience and ensure that our customers’ flights depart on time.

“The airport of the future will be built upon biometric technology, from check-in and baggage drops to security checks and boarding. These days, automation is a part of everyday life, as is biometric technology via our mobile phones. We’re working with our technology partners and the US government to explore how we can use this technology in new and innovative ways to give our customers the stress-free, easy airport experience they tell us they want, while ensuring security is always our top priority.”

FTE Global 2019 (4-6 September, Las Vegas) will also include a dedicated Biometrics Summit to help airlines, airports and their partners get to grips with the latest biometrics-related developments.