JAL to implement smart check-in at Narita Airport by 2020


The first stages of the JAL SMART AIRPORT programme will see the introduction of a self-bag-drop system at Narita Airport Terminal 2 this October.

Japan Airlines has announced it will implement self-service bag drops and facial recognition technology at Narita International Airport.

By introducing JAL SMART AIRPORT in 2020, the airline will address the diverse needs of customers around the world.

In addition to these improvements, JAL has also completed renovations at its First and Business Class lounges at Narita Airport, to provide an elegant and sophisticated experience, featuring a modern Japanese design.

The first stages of the JAL SMART AIRPORT programme will see the introduction of a self-bag-drop system at Narita Airport Terminal 2 this October. Travellers will be invited to check-in through the airport kiosk and print out their individual baggage tags. Once complete, the traveller can simply drop off their baggage and head toward the boarding gate.

In spring 2020, JAL will add facial recognition technology services at the airport. During the initial check-in process, travellers will have an option to register their photo. Once completed, travellers can proceed through security and board the aircraft without presenting travel documents. As the first airport in Japan to introduce the system, Narita Airport will feature an innovative boarding style that will ensure a smoother airport experience.

In January 2020, a new special assistance counter will be introduced for travellers who request assistance at the airport.


Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr and BagsID Network.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   

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