United Airlines to offer premium baggage delivery service on New York/Newark-London flights


The baggage delivery service will be offered to all customers who hold a ticket in United’s Polaris business class cabin on the New York/Newark to London Heathrow route, and who are staying at select Marriott hotels.

United Airlines has announced that it will be offering a complimentary baggage delivery service exclusively for Polaris business class customers on flights between Newark Liberty International and London Heathrow airports.

“The flight between New York/Newark and London is one of the most serviced routes in the world, and we are continually looking at how we can offer superior services and amenities for our customers travelling between these two major cities,” said Andrew Nocella, Chief Commercial Officer, United Airlines. “And as our customers continue to demand greater convenience and choices, we will be ready to deliver, offering the caring, creative solutions that will keep them choosing United.”

The baggage delivery service will be offered to all customers who hold a ticket in United’s Polaris cabin on the Newark to London Heathrow route, including upgraded tickets, and who are staying at select Marriott properties, namely JW Marriott Grosvenor House London, London Marriott Hotel Canary Wharf, London Marriott Hotel County Hall, Sheraton Grand London Park Lane, and St. Pancras Renaissance Hotel London.

Passengers can proceed through immigration and customs, and follow signs for the bag drop desk in the arrivals area of London Heathrow, which will be open seven days a week from 6:00am to 12:00pm. Customers will not need to pre-register for the service. As an added benefit, passengers who are also members of Marriott Bonvoy, Marriott’s travel programme, and have booked their hotel stay directly with Marriott will receive a notification on the Marriott Bonvoy app that their bags have arrived at their hotel.

United’s new baggage delivery benefit coincides with the airline operating its newly reconfigured Boeing 767-300ER on the route, which features an extended cabin with 46 United Polaris business seats in the premium cabin and 22 United Premium Plus seats. 


Join the baggage innovation hub for the air transport industry – low-cost, effective and productive technology realisation

Last year the FTE Baggage Innovation Working Group went from an idea to a membership of nearly 400, delivered a proof of concept, built an airport lab network and ran a face-to-face meeting alongside FTE Global in Las Vegas. Following the successful launch of the initiative, FTE is introducing the expanded BIWG for 2022. The working group brings together the most innovative and progressive baggage supply chain companies, airlines and airports from across the industry to provide a unique platform for the development of new techniques, technologies and business models to deliver tangible change in the baggage sector. It is the industry’s best networking platform for those serious about baggage.

The Baggage Innovation Working Group meets every six weeks, and is led by our industry captains including Andrew Price, Head of Baggage Transformation, FTE; Jason Odey Director, Global Baggage Excellence, Air Canada; Kevin Kleist, Emerging Trends Advisor, Southwest Airlines; Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; and Idar Sørgjerd Manager, Baggage Handling Service, Technical Infrastructure & Innovations Avinor, who set the high-level agenda for each BIWG meeting. The next BIWG call will take place on 16 February, 15:00 CET and will look into the trends for the year ahead and conclusions from our latest POC around reclaim optimisation. The POC aims to develop a tool that can be used to automatically allocate baggage reclaim belts based on the arrival patterns of aircraft and their baggage loads.

Members who have already signed up for 2022 also include SITA, Collins Aerospace, Amadeus, Brock Solutions, and Owens Group. Interested in joining? Find out more and contact us for more information on our low-cost membership options.

Visit the FTE Baggage Innovation Working Group page >>   

Tags


Comments

Comments are closed.