AirAsia rolls out end-to-end contactless services


Using the contactless kiosks, passengers can print their boarding pass and baggage tag after checking-in online on airasia.com or through the mobile app, ensuring a full contactless check-in process.

AirAsia has announced that it is rolling out several contactless procedures for essential travel including contactless payments at the airport, contactless kiosks, Passenger Reconciliation System (PRS) as well as enhanced features on its mobile app to help ensure a smooth and safe travel experience.

The airline has set up contactless payment options including Wave payments for AliPay and WeChat Pay at Kuala Lumpur International Airport 2 (klia2), which will include other airports gradually. Other options such as BigPay and Touch N Go will also be available soon.

The contactless kiosks are now available at all operating airports across Malaysia, Thailand, Philippines, Indonesia and Japan, where passengers can print their boarding pass and baggage tag after checking-in online on airasia.com or through the mobile app, ensuring a full contactless check-in process.

Another contactless travel procedure will be the Passenger Reconciliation System (PRS) which will be available at klia2, followed soon by other airports in Malaysia where the airline operates. The PRS entails no boarding pass exchange between guests and AVSEC (aviation security) as guests only need to scan them instead. Furthermore, AirAsia has also digitised the boarding process by scanning all boarding passes at the boarding gate instead of collecting stubs of physical ones.

AirAsia’s mobile app will also see an enhancement later this month where guests can scan their passports via the app itself, facilitating a more streamlined user experience and a seamless and contactless self-check-in process. The airline has also revealed plans to progressively add other features such as travel visa scanning capabilities in the near future.

AirAsia Group Chief Operations Officer Javed Malik, said: “In addition to the existing strict safety measures on-ground, such as social distancing markers and Allstars wearing personal protective equipment, we are pleased to introduce our updated contactless procedures to deliver a more secure, safe, efficient, and contactless experience for our guests across the region. The safety of our guests and Allstars is our utmost priority and these additional enhancements demonstrate our continued commitment to keeping flying safe in the new normal environment for air travel.”

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