Korean Air adds baggage loading notification system to app


Korean Air’s mobile app will now send out push notifications to inform Skypass members that their baggage is safely loaded.

Korean Air has launched a new service that notifies passengers when their checked baggage has been safely loaded on their flight. The system is available for all international flights departing Incheon International Airport from 1 June.

The service is available to Skypass members with Korean Air’s mobile app who have enabled push notifications.

Korean Air’s mobile app will now send out push notifications to inform Skypass members that their baggage is safely loaded. The service gathers information from the baggage reconciliation system (BRS) that matches barcode information scanned from the check-in and loading processes. The BRS ensures that the bags are on the right flight and provides baggage tracking.

When the baggage is checked, it’s transported to the loading area in front of the aircraft through the baggage handling system (BHS). When the BRS confirms that the baggage has been loaded, the passenger receives notification, relieving any anxiety about whether the baggage is on the plane.

The airline has also shared plans to expand the service to other global airports.


FTE Baggage Innovation Working Groups to transform the future of baggage experience


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   

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