Korean Air has launched a new service that notifies passengers when their checked baggage has been safely loaded on their flight. The system is available for all international flights departing Incheon International Airport from 1 June.
The service is available to Skypass members with Korean Air’s mobile app who have enabled push notifications.
Korean Air’s mobile app will now send out push notifications to inform Skypass members that their baggage is safely loaded. The service gathers information from the baggage reconciliation system (BRS) that matches barcode information scanned from the check-in and loading processes. The BRS ensures that the bags are on the right flight and provides baggage tracking.
When the baggage is checked, it’s transported to the loading area in front of the aircraft through the baggage handling system (BHS). When the BRS confirms that the baggage has been loaded, the passenger receives notification, relieving any anxiety about whether the baggage is on the plane.
The airline has also shared plans to expand the service to other global airports.