Avinor rolls out end-to-end touchless travel programme


The new touchless experience will initially be available at Norway’s four hub airports Oslo, Bergen, Stavanger and Trondheim, for passengers flying on the national carriers SAS, Norwegian Air and Widerøe.

Norwegian airport operator Avinor has rolled out an end-to-end touchless travel programme to tackle the impact of COVID-19 and help restore travel confidence ahead of Norway’s summer season.

Passengers travelling from Avinor’s 44 airports will soon be able to check-in, drop their bags, pass through security, and board the aircraft without interpersonal contact, or the need to touch physical kiosk, thanks to new social distancing processes and technology from Amadeus and ICM, an Amadeus company.

Travellers can now check-in for a flight remotely and receive a boarding pass barcode sent to their mobile phone, which also acts as a coupon to print their bag tag. Upon arrival at the terminal the passenger presents the barcode to a self-serve kiosk and his/her baggage tag is automatically printed.

The passenger can then attach the tag and deposit the bag into the baggage system with no support from agents required. Avinor’s in-house team have re-engineered their self-service bag drop units with a new smart configuration of the existing barcode scanners and passenger dialogue in order to make the process touchless.

Avinor airports already offer touchless boarding, with passengers able to present their boarding pass stored on their phone in order to authenticate and board the aircraft.

The new touchless experience will initially be available at Norway’s four hub airports, beginning with its introduction at Oslo on 6 July, followed by Bergen, Stavanger and Trondheim, which together represent more than 66% of all departures. In total, seventeen airports will be upgraded to deliver the nationwide touchless experience. The service will be available initially for passengers flying on the national carriers SAS, Norwegian Air and Widerøe.

Brede Nielsen, Group CIO at Avinor, commented: “Given our unique geography many Norwegians depend on their local airport for both business and leisure travels. Several domestic routes serve more than a million passengers every year. We operate several of Europe’s top 20 busiest routes within Norway.”

He continued: “Our passengers can count on us to take necessary measures according to advice from Norwegian health authorities. This reduces the risk of being exposed to infectious virus to an absolute minimum and we are confident that travellers will welcome our new touchless approach. We’ve worked quickly and flexibly with Amadeus and ICM to build and deploy new technology to make it both safer and easier to fly from our airports. We’re now in a strong position to serve increased numbers of passengers travelling during the summer period.”

The circumstances surrounding COVID-19 are continuously evolving. Our friends at APEX have a dedicated COVID-19 page, which they’ll be updating regularly to help keep you up-to-date on how the novel coronavirus is impacting the aviation industry. Visit the page for the very latest news >>

FTE Baggage Innovation Working Groups to transform the future of baggage experience


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   

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