Emirates to cover COVID-19 medical costs for customers in bid to boost travel confidence


Emirates will now cover medical expenses of up to €150,000 and quarantine costs of €100 per day for 14 days for passengers diagnosed with COVID-19 during their travel.

Emirates has announced that it will now cover medical expenses of up to €150,000 and quarantine costs of €100 per day for 14 days, should their passengers be diagnosed with COVID-19 during their travel. The cover is provided by the airline free of cost, regardless of the passenger’s travel class or destination.

HH Sheikh Ahmed bin Saeed Al Maktoum, Group Chairman and Chief Executive, Emirates, said: “Under the directive of His Highness Sheikh Mohammed, UAE Vice President and Prime Minister and Ruler of Dubai, Emirates is proud to lead the way in boosting confidence for international travel. We know people are yearning to fly as borders around the world gradually re-open, but they are seeking flexibility and assurances should something unforeseen happen during their travel.”

He added: “Emirates has worked hard to put in place measures at every step of the customer journey to mitigate risk of infection, and we have also revamped our booking policies to offer flexibility. We are now taking it to the next level, by being the first in the industry to offer our customers free global cover for COVID-19 medical expenses and quarantine costs should they incur these costs during their travel. It is an investment on our part, but we are putting our customers first, and we believe they will welcome this initiative.”

The cover is effective for customers flying on Emirates until 31 October 2020. It is valid for 31 days from the moment they fly the first part of their journey. This means Emirates customers can continue to benefit from the added assurance of this cover, even if they travel onwards to another city after arriving at their Emirates destination.

Customers do not need to register or fill in any forms before they travel, and they are not obligated to utilise this cover provided by Emirates.

Any impacted customer who has been diagnosed with COVID-19 during their travel simply has to contact a dedicated hotline to avail of assistance and cover.

The hotline number and more information are available at emirates.com/COVID19assistance.

The circumstances surrounding COVID-19 are continuously evolving. Our friends at APEX have a dedicated COVID-19 page, which they’ll be updating regularly to help keep you up-to-date on how the novel coronavirus is impacting the aviation industry. Visit the page for the very latest news >>

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