Lufthansa launches contactless bag tracing service


Using the WorldTracer Self Service, developed by SITA, passengers can file a missing bag report in a few minutes by submitting their flight, baggage and passenger details in four easy steps.

Lufthansa Group has launched a new service, which allows passengers to report delayed baggage from their mobile device, avoiding long queues at busy baggage service counters or offices.

Using the WorldTracer Self Service, developed by SITA, passengers can file a missing bag report in a few minutes by submitting their flight, baggage and passenger details in four easy steps. Passengers can track their bags at every step from when the bag is recovered to when it is handed over to a courier and delivered to their door.

Stefan Kapactsis, Director Digital Ground Services at Lufthansa Group, said: “Fortunately, delayed bags are very rare. But in case this happens, we want to provide a comfortable and easy recovery experience – without waiting at the belt, queueing at the Lost & Found counter or calling the baggage hotline to trace the bag. We are proud that, with this new digital solution, we can provide this improved experience to our passengers.”

Following the successful launch at Munich airport, the Lufthansa service has now been deployed at Frankfurt Airport and will be rolled out worldwide over the next few months. The service will also soon be available to all SWISS and Austrian Airlines passengers.

According to SITA, the WorldTracer Self Service saves airlines on average $10 for every mishandled bag reported by eliminating the need for additional infrastructure to manage the reporting of delayed bags.

The latest figures from the 2020 SITA Baggage Report show that while the number of mishandled bags across the industry tumbled 45.8% from 46.9 million in 2007 to 25.4 million in 2019, the cost to the industry was still $2.5 billion last year.

Sergio Colella, SITA President for Europe, added: “WorldTracer Self-Service is a prime example of how we at SITA have adapted our portfolio to meet new health requirements during the post-COVID era while making processes in the airport more cost-effective. The fact that passengers have rapidly adopted the service means it has also enhanced the passenger experience and is delivering value to Lufthansa.”


FTE Baggage Innovation Working Groups to transform the future of baggage experience


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   

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