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As the UK’s second largest airport, Gatwick has faced a year of significant challenges with reduced passenger traffic and impacted revenue streams. Despite the ongoing COVID-19 crisis, Gatwick’s CEO Stewart Wingate remains hopeful about the industry recovery in 2021 and ahead. In this exclusive interview with FTE, he shares more about his management approach during the crisis, the key lessons-learned, and his plans to re-launch airport operations with new approaches and strategies for the future.
“The fundamentals of our business are as strong as they ever were,” he says. “Over the last year, we’ve been investing into upgrading the rail station, introducing a greater use of technology such as the continuous roll-out of self-service bag drops and more automation of our security screening process. As we go forward, we will be looking at the use of technology particularly in the food & beverage area of our business, which will become increasingly important to create a more experiential retail offering.”
This interview was first broadcast at the FTE APEX Virtual Expo 2021, which took place on 25-26 May. You can still catch up on 40+ hours of on-demand content on the Virtual Expo platform until this Friday, 25 June 2021. A number of free-to-attend sessions are also available in the Expo Conference. The exhibition hall remains open and is free to access for all.Enter the Virtual Expo platform – open until 25 June >>