British Airways introduces fast bag-drop service at Heathrow


Customers will be able to drop-off their luggage at peak times at the Heathrow Express train platforms. 

British Airways has teamed up with AirPortr to develop new fast bag drop areas for passengers travelling through London Heathrow’s Terminal 5 before they move towards the departure concourse.

Customers will be able to drop-off their luggage at peak times between 5 and 10am at the first drop-off point at the Heathrow Express train platforms.

AirPortr’s team seal, secure, and check in bags for customers’ flights, before being collected from the reclaim at their destination.

For a cost of £19, customers can also book luggage collections online from their home address. This service allows travellers to check in their bags from the comfort of their own doorstep, with a vetted delivery driver. AirPortr ensures that once collected, bags are sealed and monitored throughout the delivery process.

Passengers can track their luggage online from the moment it leaves their doorstep, or at the T5 key access areas, right up to the bag being loaded onto the aircraft. Customers using the services also receive digital bag tag receipts.

Tom Stevens, British Airways’ Director of Customer Experience said: “Ahead of 19 July, we have been busy investigating and trialling ways to ensure that we can offer our customers the smoothest journey through the airport possible.

“We believe this contactless initiative with AirPortr allows our customers to avoid baggage check-in queues and move through the airport without the hassle of carrying luggage, as well as offering the reassurance that we are doing everything we can to ensure the safe delivery of their bags from doorstep to destination.”

Randel Darby, CEO and Founder of AirPortr Technologies, added: “We’re proud to be able to play our part in helping British Airways and its customers with the restart of international travel this summer. Seamless, contact-free journeys through the airport are in everyone’s best interests and removing bags from the equation makes this possible for many more people. As the specialist in this space, we’re excited to be working with British Airways once again to lead development of innovative new baggage solutions, for the benefit of customers travelling in a post-pandemic world.”

In addition to AirPortr’s luggage service, British Airways also offers a special twilight baggage drop service the night before travel from Heathrow Terminal 5, when customers are able to deliver their bags to the airport terminal between 4 and 9pm.


Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr, BagsID Network and Brock Solutions.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   

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