Aer Lingus has signed a deal with Daon to extend the use of its digital health passport, VeriFLY, across its network, following the successful rollout of the technology earlier this year. The app allows customers to upload and receive approval of their travel documentation at home before travelling to the airport. By using VeriFLY, Aer Lingus customers will be able to check in online and go straight to bag drop and boarding gate and avoid any queuing at check-in.
Aer Lingus started trialling VeriFLY in April 2021 and the airline is now using the app on the vast majority of its operations, including flights to and from Europe, from UK to Ireland, UK to and from Barbados and on transatlantic routes to and from the US. To date, up to 250,000 Aer Lingus customers have successfully used the VeriLFY app.
The free-to-download VeriFLY app allows customers to upload COVID-19 related documentation required for travel to their destination, including vaccination records and negative test results. Once the documentation is approved, customers receive a “green tick” on the app, letting them know they have met the appropriate entry requirements for their destination.
Aer Lingus customers travelling to US will only be able to check-in online once they have verified their documentation using VeriFLY. This will help reduce any uncertainty or stress associated with travelling. At the airport, customers travelling to the US will show their boarding pass to the Aer Lingus agents at the boarding gate. Currently customers who are travelling within Europe will show their VeriFLY “green tick” and boarding pass to agents at the boarding. Customers can then avail of a prioritised VeriFLY boarding process which minimises queues, allowing for a more seamless customer experience.
Peter O’Neill, Chief Operations Officer at Aer Lingus said: “With travel to the US opening up on 8th November, and more people planning trips abroad to reconnect with family, friends and colleagues we want to make the experience as seamless as possible. VeriFLY is key to this, as it ensures our customers are confident that they are complying with their destination’s COVID related travel requirements before they leave home. While there are new and varied rules across different countries, the use of the VeriFLY app means customers can very easily upload their travel documents and have them checked and approved before they fly. At Aer Lingus we are committed to using technology to improve our customers’ travel experience.”
Clive Bourke, President EMEA and APAC at Daon added: “We’re delighted to work with Aer Lingus to help make travel as stress-free as possible for passengers while enabling both Aer Lingus and passengers to efficiently comply with all the international travel requirements related to COVID.”