EXPO Floor Schedule
EXPO Stage, Pitch Sessions & Innovation Briefings – all free to attend
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Tuesday 11th November 2025
Expo Stage Opening Keynote – Built Different: How AirAsia MOVE is personalising travel, driving new revenue streams, and challenging the OTA status quo
Tech & Innovation Briefing – Ancillary Revenue & Retailing
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in.
Topic: Ancillary Revenue & Retailing
Innovation Showcase Part 1 – CX, commercial and operational innovation
Each speaker will present for 10 minutes, before the moderator leads an interactive panel discussion.
Marta Dimitrova
Head of Marketing & Communications
Future Travel Experience
Four emerging trends helping to reshape the future of aviation
Rahel de Vriend
Head of Innovation Research & Scouting
TNW Programs
Driving ancillary revenue with personalized engagement, a LOT Polish Airlines case study
Max Tremaine
Co-founder & CEO
Sherpa
Seamless travel through real-time data and smart wayfinding
Sylvie Ladame
Sales Director EMEA APAC
Atrius
Biometrics as a crucial component of a truly seamless passenger experience
Bill Carleton
Director, Global Aviation
NEC
Improving efficiency and creating more seamless experiences through design, technology and digital advancements
Each speaker will present for 10-15 minutes, before the moderator leads an interactive panel discussion.
Ross Falconer
Head of Content
Future Travel Experience
Maximising every metre: Expanding impact before expanding walls
Nicholas Donovan
Head of Aviation Services
Melbourne Airport
How every tweak transforms the Flight Token (aka One ID) experience and enhances efficiency at Hong Kong International Airport
Hercules Lai
Manager, Future Travel Experience
Airport Authority Hong Kong
Rupen S. Philloura
General Manager
Cruise Terminals International
Ben Dawson
Principal, Aviation Lead SEA
Populous | Fentress Studios
Tech & Innovation Briefing – Airport Technology & Pre-Travel
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in.
Topic: Airport Technology & Pre-Travel
FTE Communities Briefing on FTE booth
Learn more about the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group during this informal briefing session on the Future Travel Experience booth.
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Darin Juby
Head of Transformation
Future Travel Experience
Kevin Kleist
Head of Emerging Trends
Southwest Airlines
Onboard Hospitality Forum Asia – The passenger experience: How a sharper focus on passenger comfort and wellbeing is shaping inflight service and F&B
Each speaker will present for 10 minutes, before the moderator leads an interactive panel discussion.
Stuart Forster
Editor - Retail and Technology
Onboard Hospitality
Redefining Passenger Comfort Through Collaborative Airline–Caterer Partnerships
Edwin Lim
Head of Commercial and Retail – Catering Division
dnata
Nourishing Travel: How nutrition can shape the passenger experiences
Dr Melissa Adamski
Accredited Practising Dietitian
Data driven insights to understand what consumers want in terms of wellbeing
Dave Rifkin
Director & Health consultant
Rifkin Research
Innovation Briefing – Onboard Hospitality
Our popular Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in.
Topic: Onboard Hospitality
Innovation Showcase Part 2 – CX, commercial and operational innovation
Format:
Each speaker will present for 10 minutes, before the moderator leads interactive Q&A.
Marta Dimitrova
Head of Marketing & Communications
Future Travel Experience
CX transformation at Air India
Anjali Birla
Vice President – Customer Strategy
Air India
Airport of AI – Simplifying aviation intelligence
Rupen S. Philloura
Former SFO and MIA Executive Technology Entrepreneur
FTE APAC Pioneer Awards 2025 Ceremony
The FTE APAC Pioneer Awards 2025 will shine a light on the 30 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 30 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
Sponsored by Amadeus:
Wednesday 12th November 2025
FTE Baggage Innovation Summit – what are the latest trends and technologies that are redefining baggage handling
Following a scene-setting presentation, the moderator will lead an interactive panel discussion.
Moderator’s scene-setting introduction
Darin Juby
Head of Transformation
Future Travel Experience
Embracing the latest technologies, including robotics and AI, to modernise baggage handling
Gus Naughton
Principal Software Engineer – Innovation
Alaska Airlines
How the ‘BOOST’ innovation programme is enhancing baggage handling through collaboration, robotics and automation
Romy van Kessel
Innovation Consultant & BOOST Programme Facilitator
nlmtd
Kevin Kleist
Head of Emerging Trends
Southwest Airlines
More speakers to be announced soon.
Tech & Innovation Briefing – Baggage Handling
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in.
Topic: Baggage Handling
IFEC Innovation: Taking inflight entertainment and connectivity to new heights – opportunities and challenges
Each speaker will talk from their seat for five minutes, before the moderator leads an interactive panel discussion.
Maryann Simson
Director
Jetway Communications
Akuila Batiweti
Chief Customer Officer
Fiji Airways
Hanadi Al Aali
Chief Customer Experience Officer
Gulf Air
Victor Brault
Senior Advisor, Airline Accounts
SES
Ben Asmar
Vice President, Products and Strategy
RAVE Aerospace
Jonas von Kruechten
Senior Advisor, Aviation
siden
Dimitrios Tsirangelos
Vice President Business Development IFE Technology & Innovation
Spafax
More speakers to be announced soon.
Sponsored by
Tech & Innovation Briefing – Inflight Entertainment & Connectivity (IFEC)
Our popular Tech & Innovation Briefings on the exhibition floor allow attendees to join guided tours and meet exhibitors with relevant products, services and concepts to learn more about the subjects they are most interested in.
Topic: Inflight Entertainment & Connectivity (IFEC)
Onboard Hospitality Forum Asia – Better together: The power of industry collaborations to innovate and raise the bar
Each speaker will present for 10 minutes, before the moderator leads an interactive panel discussion.
Stuart Forster
Editor - Retail and Technology
Onboard Hospitality
More than a flight. Delivering culture through collaboration
Aigerim Zhambyl
Senior Manager Inflight Product
Air Astana
From brief to bite: How collaboration turns passenger insight into onboard success
Nick Wiley
Managing Director
En Route
Cabin waste: The risk of a wasted opportunity
Matt Crane
Founding Member
Aviation Sustainability Forum
APEX FTE Asia Expo Startup Pitch Session
Quick-fire pitches from a selection of high-potential startup companies focusing on customer experience, digital transformation, commercial innovation, and more. Each startup will deliver a five-minute pitch to showcase their pioneering products and services that have been designed to enhance the aviation industry.
Marta Dimitrova
Head of Marketing & Communications
Future Travel Experience
22North: Always Informed. Always Assured
Ujwal Makhija
Managing Director
22North by Phonon
Impact of electronic baggage tag
Vinod Philips
Founder & CEO
Nikitek Systems
Accelerating Innovation Where It’s Least Expected: Wellness as the Next Airport Revenue Engine
Aurore Martial
Founder
The Zen Gates
From RAGs to Richer Experiences
Abhilash Murthy
Co-Founder, CEO
Botdistrikt
The APEX Best Awards Ceremony
APEX FTE Asia Expo 2025 event culminates with the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
Register for APEX FTE EXPO Asia 2026
Vital Event Information
For the first time, APEX EXPO and FTE Asia Expo unite as one global platform.
This year, we build on 15 years of extraordinary momentum as our long-running regional show transforms into a true global mega-event. APEX FTE EXPO Asia 2026 (formerly FTE Asia and FTE APEX Asia Expo) combines the unrivalled customer experience heritage of APEX with Future Travel Experience’s long-established regional innovation platform.
This powerful collaboration creates the industry’s most comprehensive platform for passenger experience and innovation – connecting airline, airport and technology leaders from across APAC and beyond to showcase the ideas, solutions and partnerships redefining the future of travel.
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