New Delta Sky Club lounge opens at Boston-Logan Airport with CX focused on “care and hospitality”

Delta Sky Club is anchoring its newest “one-of-a-kind” lounge at Boston-Logan Airport in the city’s nautical history. The 21,000 sq ft Club seats more than 400 and has a CX focused on “care and hospitality”.

Delta Sky Club is anchoring its newest lounge at Boston-Logan Airport in the city’s nautical history, offering sweeping views of the historic harbour and a 21st-century skyline. The nearly 21,000-square-foot Club, which seats more than 400 guests, will operate on the international E Concourse alongside two Clubs on Concourse A. The lounge design takes inspiration from the famous harbour itself, incorporating colours and textures reminiscent of Boston’s nautical history.

“While no two lounges are alike, the layout and Boston-inspired details in this Club make it feel truly one-of-a-kind,” said Claude Roussel, Managing Director – Delta Sky Club. “From the moment our guests enter the lounge, we want them to feel transported – not just by curated design, but by the care and hospitality they experience from our ambassadors.”

The Club’s washed oak motif nods to the weathered wood of a ship, giving customers the feel of being aboard a classic sailing vessel. Even the shape of the Club mimics the curvature of a sailboat.

Perhaps the most eye-catching element of the Club is the premium bar, which features a layered, champagne-toned mesh ceiling overhang and a dramatic backlit beverage display.

The lounge is outfitted with a variety of seating options, including six soundproof phone booths, to accommodate customers looking to work, socialise or simply take in the views.

Hear more from Delta Air Lines at FTE Global (Los Angeles, 19-21 September 2023), where Cesar Mateus, Managing Director, Digital Portfolio Office, and Ravi Vanmali, Managing Director, Operations Strategy, Data, & Implementation, will share insights into “Elevating Customer & Employee Experience by Working Cross-Enterprise”. Greg Forbes, Managing Director Airport Experience, Delta Air Lines, is also speaking in the Future Airports conference track.

Register for FTE Global 2023 >> See the FTE Global 2023 schedule at a glance >>



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