REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>As part of Finavia’s continuous development of the commercial selection at Helsinki Airport, a new forest-themed area will open at the beginning of 2026, inviting travellers to be inspired by Finnish nature.
Metropolitan Washington Airports Authority has announced the first concessions selected for Concourse E, which is currently under construction at Dulles International Airport, for an enhanced CX.
Virgin Atlantic is partnering with Omnevo to launch a fully integrated 360° airline retail journey, uniting duty free e-commerce, loyalty integration, pre-order meals, onboard sales, and logistics in one connected platform.
Vancouver International Airport has partnered with SSP Canada, a division of SSP Group, to enhance the food and beverage offering with the opening of popular local brand, Romer’s Fresh Kitchen & Bar.
Heathrow has launched a new experiential retail campaign in collaboration with retail partner Avolta. The campaign aims to elevate CX through immersive beauty activations and exclusive retail offers.
Brisbane Airport has awarded its International Travel Essentials retail contract to Lagardère AWPL. The transformed retail offering will include five refreshed Relay concepts over three levels at the International Terminal.
Denver International Airport has celebrated the opening of three new restaurants – Maria Empanada, Uncle, and The Bindery – as the latest additions to the Concourse A-West expansion for an enhanced CX.
Manchester Airport has opened a new section of its redeveloped Terminal 2 departure lounge. This includes six new shops and eateries, joining an already extensive array of options for travellers to further enhance CX.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Heathrow has announced the outcome of its strategic review of travel essentials, awarding new agreements to Lagardère Travel Retail and WHSmith to deliver an improved and modernised shopping experience.
The Port Authority of New York and New Jersey, the New Terminal One, and Unibail-Rodamco-Westfield Airports have announced plans to deliver best-in-class travel essentials at JFK Airport’s New Terminal One.
Dublin Airport and SSP Group have collaborated to open a new premium wine and food concept – The Reserve – in Terminal 2. It offers a curated selection of wines alongside an all-day dining menu.
A key session at the recent APEX FTE Dublin 2025 event focused on ‘Advanced approaches to Modern Airline Retailing and Offer & Order management’, featuring Lufthansa Group, Air France-KLM and Threedot.
SSP has launched a new concept called the World of Tiger Beer bar in Changi Airport, in collaboration with Asia Pacific Breweries Singapore (part of The HEINEKEN Company), offering travellers an immersive experience.
Air Europa is implementing Retailaer’s airline retailing and distribution platform for a seamless experience that integrates flights, ancillaries, and third-party services in the Offer and Order Management System.
In this video interview, Ursula Silling, CEO, discusses how Branchspace – digital reinvented helps airlines maximise ancillary revenue, implementation of the Triplake platform, the partnership with Oman Air, and more.
Schiphol Group has opened its largest shop in partnership with Lagardère Travel Retail: the flagship store of the new retail concept ‘Today Duty Free’. The aim is to set “a new retail standard” at Schiphol.
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