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Providing inspiration on customer experience, innovation and business performance
2026 conference agendas coming soon!
While our 2026 conference agendas are still being developed, you can get a flavour of the transformative content by exploring the 2025 agendas. They featured thought-provoking keynotes, panel discussions, case studies, and interactive sessions that addressed the biggest challenges and opportunities in the air transport industry, offering a glimpse into the high-quality content you can expect at year’s APEX FTE EXPO Asia event.
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Monday 10th November 2025
FTE Communities meeting, hosted by Meta (members only)
Meta will host the members-only FTE Communities meeting, which will take place as part of APEX FTE Asia Expo 2025 in Singapore this November. The FTE Communities meeting will be open exclusively to members of the FTE Digital, Innovation & Startup Hub, FTE Baggage Innovation Working Group, and FTE World Ancillary & Retailing Working Group. With a big focus on how innovative technology such as extended reality (XR) can support and enhance workforce and customer experiences, the meeting will bring together airlines, airports, vendors, startups and other forward-thinking companies from across the APAC region and beyond. Attendees can expect inspiring presentations, live technology demos, and interactive co-creation roundtables, plus plenty of networking opportunities.
Hosted by:
Exclusive Changi Airport tour and briefing (Premium Pass holders only)
Premium Pass holders are invited to join an exclusive Changi Airport Group tour and briefing to learn more about the landside innovations that have been implemented to further enhance the customer experience and operational efficiency. Please note, capacity for this briefing is limited.
Now fully booked
APEX FTE Asia Expo Networking Ice Breaker at Hub & Spoke, Changi Airport (Premium Pass holders only)
The Social and Networking programme at APEX FTE Asia Expo will be extra special this year as we celebrate the event’s 15th anniversary. Premium Pass holders are invited to join us at the Networking Ice Breaker at Hub & Spoke – Changi Airport’s outdoor recreation hub next to Terminal 2.
The venue features a unique glasshouse Café and live music bar, offering indoor and al-fresco settings to relax and mingle. Enjoy your first drink on us, live music, fun outdoor activities, and bicycle rides along the Changi Jurassic Mile.
Tuesday 11th November 2025
Ribbon-cutting ceremony
Welcome Addresses
Jayson Goh
Executive Vice President, Airport Management
Changi Airport Group
Dr. Joe Leader
Group CEO
APEX/IFSA/FTE
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Opening Keynote Panel – Leadership strategies to maximise capacity, operational efficiency, customer experiences, revenues and workforce, and be ready for change in the Asia-Pacific region and beyond
Led by the moderator, the Opening Keynote Panel will explore industry leaders’ perspectives on the steps that are being taken to optimise capacity, operational efficiency, customer experiences, revenues and workforce, while reacting to and preparing for change across the Asia-Pacific region and beyond.
Suranjana Tewari
Asia Business Correspondent
BBC News
Richard Nuttall
President
Philippine Airlines
Jayson Goh
Executive Vice President, Airport Management
Changi Airport Group
Sumesh Patel
President, Asia Pacific
SITA
More speakers to be announced soon.
Conference break – dedicated time in the exhibition hall
The AI & Digital Transformation Summit – tapping into the full potential of AI and digital transformation
Exclusive Fireside Chat: Elevating Travel Experiences Through a Digitally Empowered Frontline
Sanil Martin Joseph
Business Head – Travel, Transportation and Hospitality Unit, APAC & ANZ
Tata Consultancy Services
Nazri Neyat
Vice President Ground Experience Development
Singapore Airlines
Ranjiv Ramanathan
SVP, SG Hub Transformation & Development
SATS
Javed Malik
Founder
Bytes not Bricks
How Alaska Airlines is leveraging AI, digital and automation to revolutionise ramp operations
Bernadette Berger
Director of Innovation
Alaska Airlines
The airline as a tech startup: Lessons from building ZIPAIR’s digital core
Akemi Kimura
IT Strategy & Development
ZIPAIR
Keynote Fireside Chat
Suranjana Tewari
Asia Business Correspondent
BBC News
Kenneth Chang
Executive Vice President, CMO
(Marketing, IT, Cabin Crew, E-Commerce & Global Customer Service Divisions)
Korean Air
Conference break – dedicated time in the exhibition hall
Special Presentation
Elevating Aviation With Extended Reality: Unlocking the potential of Extended Reality & Immersive Experiences
Bastian Schütz
Head of XR in Travel
Meta
Inflight Innovation – how will the latest IFEC, cabin design and service developments redefine the onboard experience?
Following a scene-setting introduction, each speaker will talk for five minutes to share their latest efforts in this space before the moderator leads a fast-paced panel discussion.
Dr. Joe Leader
Group CEO
APEX/IFSA/FTE
Liyan Huang
Director - Inflight Systems
ZIPAIR
Mir Amer Hussain
Head – Onboard Experience (Inflight Product & IFEC)
Air India
Bastian Schütz
Head of XR in Travel
Meta
Conference break – dedicated time in the exhibition hall
Embracing collaboration and commercial innovation to create new revenue & business opportunities
Each speaker will talk for five minutes on their latest efforts before the moderator leads a fast-paced panel discussion.
Ryan Ghee
Chief Operating Officer
Future Travel Experience
Jeffrey Loke
Senior Vice President, DIVA (Digital Factory)
Changi Airport Group
Rany Francois-Marie Saad
Designated CEO, AIRIVERIA and Executive Committee Member
Global
Josh Bakhbakhi
Vice President, Growth
CAVU
Gary Ong
APJ Transport Sales Leader
Amazon Web Services
More speakers to be announced soon.
Conference break – dedicated time in the exhibition hall
Innovative airport modernisation and expansion efforts that will deliver memorable travel experiences and enhanced operations
Each speaker will deliver a 10 to 15-minute presentation before the moderator leads an interactive panel discussion.
Ross Falconer
Head of Content
Future Travel Experience
Ricia Vinelli Montejo
Head of Reputation & Customer Experience
Aboitiz InfraCapital Cebu Airport Corporation
Reducing travel friction through technological innovation
Sunil Ankalgi
Regional Director, Sales & Account Management, AirOps, APAC
Amadeus
Yvonne Bilshausen
Global Head of Aviation Architecture and Engineering
AECOM
FTE APAC Pioneer Awards 2025 Ceremony
The FTE APAC Pioneer Awards 2025 will shine a light on the 30 airlines and airports across the region who are pushing the boundaries of innovation and playing a vital role in advancing the air transport industry. Ten of the 30 nominees will be presented with an “Outstanding Achievement” trophy during this exciting awards ceremony, which will provide the perfect opportunity to honour the region’s innovators amongst industry friends and colleagues.
Sponsored by Amadeus:
Networking Reception & Awards After-Party (open to Premium Pass holders only)
Premium Pass holders are invited to join us for a memorable Networking Reception & Awards After-Party. Enjoy networking with industry peers while sipping delicious drinks. This event is the perfect opportunity to mingle with like-minded industry executives and celebrate the achievements of our award winners. Whether you’re looking to expand your professional network or simply unwind after a long day taking in our conference sessions and exhibitor showcases, this event is the place to be. Don’t miss out on this exciting evening – we look forward to seeing you there!
Sponsored by SES:
Wednesday 12th November 2025
Expo Open
The End-to-End Customer Experience Summit – creating truly unique, memorable and differentiated experiences for all types of guests
Led by APEX Group CEO Dr. Joe Leader and featuring expert speakers from across the industry, this unique session will explore how airlines, airports and their partners are embracing and combining technology and the human touch to create unique experiences and differentiate their offer from the competition.
Janis Tse
CEO, Lounge by YATES+
YATES+partners
Akuila Batiweti
Chief Customer Officer
Fiji Airways
Hanadi Al Aali
Chief Customer Experience Officer
Gulf Air
Samson Arega Bekele
Group Vice President Customer Experience
Ethiopian Airlines
Ambar Franco
Vice President Customer Experience
Star Alliance
Jonathan De Oliveira
Director, Customer Experience
Azerbaijan Airlines
More speakers to be announced soon.
Conference break – dedicated time in the exhibition hall
Making autonomous airport operations a reality – inspiration from the first movers
Following a scene-setting presentation, the session will move into a panel discussion which will enable a range of stakeholders to share their views and expertise.
Javed Malik
Founder
Bytes not Bricks
Insite of Smart Ramp for future model of the turn around operation with autonomous driving vehicles connecting harmoniously with people
Tomoyuki Kikuchi
Head of Innovation
All Nippon Airways
Ranjiv Ramanathan
SVP, SG Hub Transformation & Development
SATS
Kellen Schroeter
CEO & Co-Founder
Pattern
More speakers to be announced soon.
Conference break – dedicated time in the exhibition hall
Lessons learned from industry innovators helping to take their organisations, and the industry, to new heights – opportunities and challenges for today and tomorrow
Each speaker will talk from their seat for five minutes to help set the scene, before the moderator leads an interactive panel discussion.
Collaboration, data sharing, technology, workforce empowerment, enabling innovation, overcoming challenges, new opportunities, and more.
Darin Juby
Head of Transformation
Future Travel Experience
Chua Ching Hock
Senior Associate Director, International Projects
Changi Airports International
Arif Ghouse
Interim CEO/Managing Director
Seattle-Tacoma International Airport – Port of Seattle
Alex Willis
Regional Vice President, Operations, South East Asia & China
Menzies Aviation
Kevin Kleist
Head of Emerging Trends
Southwest Airlines
More speakers to be announced soon.
Conference break – dedicated time in the exhibition hall
The APEX Best Awards Ceremony
APEX FTE Asia Expo 2025 event culminates with the presentation ceremony for the APEX Best Awards. APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organising app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the APEX Best Awards. The awards will recognise regional excellence by airlines in seat comfort, cabin service, food and beverage, entertainment and Wi-Fi across the following territories – Central/Southern Asia, Eastern Asia, Greater China & South Pacific.
Register for APEX FTE EXPO Asia 2026
Vital Event Information
For the first time, APEX EXPO and FTE Asia Expo unite as one global platform.
This year, we build on 15 years of extraordinary momentum as our long-running regional show transforms into a true global mega-event. APEX FTE EXPO Asia 2026 (formerly FTE Asia and FTE APEX Asia Expo) combines the unrivalled customer experience heritage of APEX with Future Travel Experience’s long-established regional innovation platform.
This powerful collaboration creates the industry’s most comprehensive platform for passenger experience and innovation – connecting airline, airport and technology leaders from across APAC and beyond to showcase the ideas, solutions and partnerships redefining the future of travel.
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