REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
airBaltic has reported outstanding success with its new mobile app launched as part of the airlineâs commitment to innovation and enhancing CX, with increased bookings and ancillary revenue.
Iberia â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â has launched âHĂĄblalo Iberiaâ, a personalised app designed to improve the travel experience for people with communication difficulties.
Cathay Pacific and SITA â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â are collaborating to deliver network connectivity across 51 airports, optimising access to Cloud technology.
Kelowna International Airport has implemented several new software modules from Copenhagen Optimization, bringing together key functions as part of its âvision for the airport of the futureâ.
SkyTeam â a Corporate Partner of the FTE Digital, Innovation & Startup Hub â is embracing digital tech with a Loyalty Benefits Calculator, so customers can quickly see which benefits apply across their journey.
Air Canada has implemented a next-generation airline operation solution from Lufthansa Systems, which is designed to enhance operational efficiency and CX by improving punctuality and reliability.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asiaâs biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
SITA â a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Strategic Partner of the FTE Baggage Innovation Working Group â is partnering with Palo Alto Networks on AI-powered cybersecurity.
In this video interview, Soonil Hwang, Deputy Director, Fast Travel Team, IIAC, shares how Incheon has analysed the demands of customers and drawn a âJourney Mapâ to help transform CX, and much more.
In this video interview, Ursula Silling, CEO, Branchspace, shares how the company contributes to the evolving landscape of airline retail, seamless customer and staff experiences, and digital transformation.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
In this video interview, Ursula Silling, CEO, Branchspace, shares how the company contributes to the evolving landscape of airline retail, seamless customer and staff experiences, and digital transformation.
Delta has introduced Delta Concierge, an AI-powered digital tool bringing advanced capabilities to its Fly Delta app. Delta Concierge uses Generative AI to create seamless and personalised experiences.
Glasgow Airport has launched a state-of-the-art, AI-powered digital assistant to provide real-time information and enhance navigation throughout the terminal for âsmoother and more personalised journeysâ.
United â a Corporate Partner of the FTE Hub and a Partner of the FTE BIWG â has integrated Appleâs new Share Item Location feature for AirTag into its app, so customers can access their bagâs precise location.
Aer Lingus â a Partner of the FTE Baggage Innovation Working Group â has enabled Appleâs Find My Share Item Location feature. The feature is designed to enhance CX by helping quickly locate lost or delayed bags.
SITA â a Corporate Partner of the FTE Digital, Innovation & Startup Hub and a Strategic Partner of the FTE Baggage Innovation Working Group â is to deliver a digitally-powered journey at RSIâs new terminal.
Louisville Muhammad Ali International Airport is using Genetec Security Center to drive operational improvements to enhance efficiency and security, while improving customer experience with advanced tech.
Saudi Arabiaâs General Authority of Civil Aviation and airport operator MATARAT are rolling out an advanced LiDAR and passenger flow management solution across the countryâs 27 airports, enhancing CX.
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