REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Lima Airport has launched its new Terminal 2, featuring Living Map’s digital wayfinding technology to streamline passenger flow. It also features location-based notifications, creating more dynamic engagement.
A new 3D map of Finavia’s Helsinki Airport has been released to support and enhance the passenger experience in the terminal. The map provides helpful information and guidance for navigating the airport.
Carrasco International Airport has implemented virtual queuing technology from Copenhagen Optimization – an exhibitor at FTE Global, the “CES of Aviation” taking place in LA on 28-30 October 2024.
Miami-Dade Innovation Authority has launched an innovation challenge in collaboration with Miami International Airport. They seek proposals from technology companies with creative solutions to improve CX.
Google has launched Indoor Live View at Sydney Airport. The new Augmented Reality feature on Google Maps will transform passenger wayfinding in the terminals for “an enjoyable and smooth travel experience”.
Hamad International Airport, in partnership with Atos and Royal Schiphol Group, has introduced Passenger Digital Assistance Kiosks as part of “overarching digital strategy to transform passenger experiences”.
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Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
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Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
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Hamad International Airport is elevating its passenger experience with innovative digital wayfinding. QR codes are leveraged to provide an easy to use wayfinding solution through different digital touchpoints.
FTE takes a look at a variety of solutions that can help the industry overcome the challenges of COVID-19 – from contactless technologies to biometrics and offsite processing.
The new service allows Apple Maps users to track their location on the airport map and find check-in counters, security checkpoints, shops or restaurants.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport in advance of their flight.
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The new service allows Apple Maps users to track their location on the airport map and find check-in counters, security checkpoints, shops or restaurants.
Using Apple Maps on their iPhone or iPad, passengers can plan their journey through the airport in advance of their flight.
The free-to-use Aira app connects passengers directly to a trained professional agent for advice on navigating through the airport.
Passengers at George Bush Intercontinental Airport and William P. Hobby Airport can now subscribe to use the Aira smart glasses.
Priority Pass will be the first lounge membership programme to integrate LocusLabs’ indoor mapping and wayfinding features into its app.
Using Apple Maps on their iPhone or iPad, passengers can navigate through the airport and pinpoint shops, restaurants and other points of interest.
Aira agents can view a live feed of the airport from the passenger’s perspective, enabling them to provide real-time directions and other information.
The thinking behind the trial is to explore how customers react to the robot and to gauge how the robot can assist passengers in an airport environment.
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