Ryanair relaxes carry-on bag rule


Ryanair relaxes carry-on bag rule
Allowing passengers to bring a second bag onboard is the latest step in Ryanair’s drive to improve customer service, which will soon see the introduction of mobile boarding passes.

Ryanair will now allow passengers to bring a second small carry-on bag onboard with them following the relaxing of a rule which stipulated that passengers could only fly with one piece of cabin baggage.

In addition to the 10kg cabin bag allowance, the Irish low-cost carrier will now allow passengers to bring an additional bag measuring up to 35x20x20cm onboard.

The fee charged to passengers who have already checked-in online but need their boarding pass reprinted at the airport has also been reduced from €70 ($95) to €15 ($20).

Ryanair’s Head of Communications Robin Kiely said: “Ryanair is continually striving to improve our passenger experience…We are actively listening and responding to our customers.”

FTE recently revealed how Ryanair is planning to improve its customer service reputation in this article.


FTE Baggage Innovation Working Groups to transform the future of baggage experience


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   

Tags


Comments

Comments are closed.