Industry making progress on baggage handling as mishandled rate drops again


In 2016, 5.73 bags per 1,000 passengers were mishandled by the world’s airlines – the lowest mishandled rate on record. 

Baggage management is a huge focus area for airlines and their partners, and SITA’s annual baggage report suggests that the effort and investment being made to deliver improvements is paying off.

According to the SITA Baggage Report 2017, the rate of mishandled bags in 2016 was 5.73 per thousand passengers. This is a 12.25% reduction on 2015 and the lowest mishandled rate on record. According to SITA, since 2007, the rate of mishandled baggage has fallen by 70%.

The report again highlights the fact that baggage belonging to transfer passengers is more likely to be mishandled. In 2016, 47% of delayed bags were in the process of being transferred. Of all of the mishandled bags in 2016, 77% were delayed, 16% were damaged or pilfered, and 7% were lost.

IATA Resolution 753 and RFID

Although significant improvements have been made, the report states that the global bill for recovering and reuniting passengers with their bags was $2.1 billion in 2016. However, SITA makes a strong case for the adoption of radio frequency identification technology (RFID) technology, which it calculates could save the industry $3 billion over seven years. Also, with IATA Resolution 753 set to come into force in 2018, further improvements are likely to be realised, thanks to baggage tracking advancements.

Commenting on the findings of the report, Ilya Gutlin, SITA President, Air Travel Solutions, said: “It is frustrating for passengers and airlines when bags go missing but the days of not knowing where your bag is will soon to be a thing of the past. We are on the brink of a new era in airline baggage management because the world’s airlines are committing to track baggage throughout its journey.

“This requires data capture, management and sharing across airlines, airports and ground handlers giving a better view of where each piece of luggage is at every stage. At SITA we are providing several tracking innovations that will allow the air transport community to scale up their tracking capabilities without massive capital investments.”

You can download the full SITA Baggage Report 2017 here.


Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr, BagsID Network and Brock Solutions.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   

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