Etihad launches home check-in for passengers departing from Abu Dhabi Airport


The new service allows passengers departing from Abu Dhabi International Airport to request for their baggage to be collected and checked in from their home or office,

Etihad Airways has launched a new at-home baggage check-in service, making it easier for passengers to check in their bags, pick their seat and collect their boarding pass and luggage tags from their home.

The service, which has been launched in partnership with off-airport solutions provider Dubz, powered by dnata, allows passengers departing from Abu Dhabi International Airport to request for their baggage to be collected and checked in from their home or office, using the etihad.com/homecheckin website.

The service is available between 8am and 8pm and an agent will check travel documents, complete the check in process and collect the customers’ bags. Seat selection can also be made at the same time and extra baggage allowance can be purchased if required. Guests who want to board their flight early and receive their luggage first can add priority boarding and priority bag tags for an additional fee.

Once at Abu Dhabi International Airport, all non-transit passengers that used the home check-in service can skip the queues at the airport, making the airport journey more seamless.

John Wright, Vice President Global Airport, Network & Cargo Operations, Etihad Airways said: “Etihad is continuously looking to enhance the travel experience and with this latest initiative, the airline is giving guests more convenient travel options.

“Especially during the COVID-19 pandemic, the home check-in service also limits human interaction at the airport as guests are able to head straight to immigration and avoid long lines at the airport.”

Omar Abou Faraj, Chief Executive Officer, DUBZ powered by dnata, added: “We are thrilled to be partnering with Etihad to offer travellers our popular home check-in services in Abu Dhabi. Our innovative service will provide complete peace of mind and more mobility to Etihad customers, helping them enjoy a smooth and safe travel experience during and after the pandemic.”

Home check-in packages start from AED 220 (around £42) for up to four bags, with additional bags costing AED 40 (£8) per piece. Bag disinfection can also be added on for an extra fee.

Additionally, as part of the service customers can purchase an at-home PCR test, with a certified nurse from LifeDx conducting the test, and results being sent by email and SMS between 24 and 48 hours.

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