Etihad launches home check-in for passengers departing from Abu Dhabi Airport


The new service allows passengers departing from Abu Dhabi International Airport to request for their baggage to be collected and checked in from their home or office,

Etihad Airways has launched a new at-home baggage check-in service, making it easier for passengers to check in their bags, pick their seat and collect their boarding pass and luggage tags from their home.

The service, which has been launched in partnership with off-airport solutions provider Dubz, powered by dnata, allows passengers departing from Abu Dhabi International Airport to request for their baggage to be collected and checked in from their home or office, using the etihad.com/homecheckin website.

The service is available between 8am and 8pm and an agent will check travel documents, complete the check in process and collect the customers’ bags. Seat selection can also be made at the same time and extra baggage allowance can be purchased if required. Guests who want to board their flight early and receive their luggage first can add priority boarding and priority bag tags for an additional fee.

Once at Abu Dhabi International Airport, all non-transit passengers that used the home check-in service can skip the queues at the airport, making the airport journey more seamless.

John Wright, Vice President Global Airport, Network & Cargo Operations, Etihad Airways said: “Etihad is continuously looking to enhance the travel experience and with this latest initiative, the airline is giving guests more convenient travel options.

“Especially during the COVID-19 pandemic, the home check-in service also limits human interaction at the airport as guests are able to head straight to immigration and avoid long lines at the airport.”

Omar Abou Faraj, Chief Executive Officer, DUBZ powered by dnata, added: “We are thrilled to be partnering with Etihad to offer travellers our popular home check-in services in Abu Dhabi. Our innovative service will provide complete peace of mind and more mobility to Etihad customers, helping them enjoy a smooth and safe travel experience during and after the pandemic.”

Home check-in packages start from AED 220 (around £42) for up to four bags, with additional bags costing AED 40 (£8) per piece. Bag disinfection can also be added on for an extra fee.

Additionally, as part of the service customers can purchase an at-home PCR test, with a certified nurse from LifeDx conducting the test, and results being sent by email and SMS between 24 and 48 hours.


FTE Baggage Innovation Working Groups to transform the future of baggage experience


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience has launched industry-wide Baggage Innovation Working Groups, building upon ideas forged by senior executives at the likes of Pittsburgh International Airport, Wizz Air, Bangalore International Airport Limited, AirAsia and Virgin Atlantic.

The Baggage Innovation Working Groups, kindly sponsored by Airportr, will focus on the following topics: advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; creating new commercial models for new baggage approaches. The first round of Zoom calls for each of the Baggage Innovation Working Groups will take place during the week commencing 13 September 2021. The forward-thinking groups will be led by expert Captains including Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; Jason Odey, Director, Global Baggage Excellence, Air Canada; Idar Sørgjerd, Manager, Baggage Handling Service, Technical Infrastructure & Innovations, Avinor; Kevin Kleist, Head of Emerging Trends, Southwest Airlines; and Andrew Price, Consultant, Pegasus Aviation Advisors and previous Head of Global Baggage Operations, IATA.

Following subsequent calls, the main developments, recommendations and next steps will be presented to the industry during FTE Global+ 2021, taking place at the ARIA Resort in Las Vegas, 7-9 December, and the Working Groups will continue their work into 2022 and beyond.

Learn more and register for the first Working Group Calls   

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