Etihad launches home check-in for passengers departing from Abu Dhabi Airport


The new service allows passengers departing from Abu Dhabi International Airport to request for their baggage to be collected and checked in from their home or office,

Etihad Airways has launched a new at-home baggage check-in service, making it easier for passengers to check in their bags, pick their seat and collect their boarding pass and luggage tags from their home.

The service, which has been launched in partnership with off-airport solutions provider Dubz, powered by dnata, allows passengers departing from Abu Dhabi International Airport to request for their baggage to be collected and checked in from their home or office, using the etihad.com/homecheckin website.

The service is available between 8am and 8pm and an agent will check travel documents, complete the check in process and collect the customers’ bags. Seat selection can also be made at the same time and extra baggage allowance can be purchased if required. Guests who want to board their flight early and receive their luggage first can add priority boarding and priority bag tags for an additional fee.

Once at Abu Dhabi International Airport, all non-transit passengers that used the home check-in service can skip the queues at the airport, making the airport journey more seamless.

John Wright, Vice President Global Airport, Network & Cargo Operations, Etihad Airways said: “Etihad is continuously looking to enhance the travel experience and with this latest initiative, the airline is giving guests more convenient travel options.

“Especially during the COVID-19 pandemic, the home check-in service also limits human interaction at the airport as guests are able to head straight to immigration and avoid long lines at the airport.”

Omar Abou Faraj, Chief Executive Officer, DUBZ powered by dnata, added: “We are thrilled to be partnering with Etihad to offer travellers our popular home check-in services in Abu Dhabi. Our innovative service will provide complete peace of mind and more mobility to Etihad customers, helping them enjoy a smooth and safe travel experience during and after the pandemic.”

Home check-in packages start from AED 220 (around £42) for up to four bags, with additional bags costing AED 40 (£8) per piece. Bag disinfection can also be added on for an extra fee.

Additionally, as part of the service customers can purchase an at-home PCR test, with a certified nurse from LifeDx conducting the test, and results being sent by email and SMS between 24 and 48 hours.


Southwest, GTAA, Air Canada and Avinor help to drive baggage transformation as part of FTE Baggage Innovation Working Group


As part of our efforts to help the industry redefine the baggage experience, Future Travel Experience recently launched the FTE Baggage Innovation Working Group (BIWG), delivered with the support of our Strategic Partners AirPortr, BagsID Network and Brock Solutions.

The first round of online meetings, which took place in September, brought together hundreds of industry stakeholders who participated in highly engaging discussions around topics including advancing off-airport baggage collection, check-in and delivery; simplifying baggage infrastructure and processes at the airport; unlocking opportunities presented by modern baggage messaging; and creating new commercial models for new baggage approaches. The forward-thinking groups were led by expert Captains from companies including Greater Toronto Airports Authority, Air Canada, Avinor and Southwest Airlines, with the support of FTE’s Head of Baggage Transformation, Andrew Price. The full recordings are available to watch here.

The next BIWG online meeting will take place on 3 November and this will be followed by the first in-person meeting, which will be hosted in Las Vegas on 7 December, co-located with FTE Global 2021. The Working Group will then continue its work into 2022 and beyond.

Visit the FTE Baggage Innovation Working Group page >>   

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