American Airlines continues to enhance the premium customer experience with its latest plans to build a Flagship® lounge and expand its Admirals Club® lounge footprint at Charlotte Douglas International Airport (CLT) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub.
This investment will significantly increase the lounge space for American customers travelling through CLT and marks the long-awaited arrival of the Flagship® lounge experience at CLT.
“As an airline, we’re committed to meeting the needs of our customers, and we’re excited to continue to invest in our lounges at CLT,” said Heather Garboden, Chief Customer Officer, American Airlines. “These improvements will introduce a premium experience for our Flagship® customers and provide more space in our Admirals Club® lounges.”
American currently operates three lounge spaces in CLT, with Admirals Club® lounges in Concourses B and C/D, as well as the new grab-and-go Provisions by Admirals Club lounge in Concourse A – a first-of-its-kind lounge concept for American.
The Flagship® lounge is known for its inviting atmosphere and premium amenities, including a champagne greeting upon arrival and locally inspired menus curated by award-winning chefs. Earlier this summer, American debuted its Flagship® lounge at Philadelphia International Airport Terminal A West, marking American’s fifth Flagship® lounge and ninth premium lounge within its global network.
Customers travelling through CLT can expect the same level of luxury in the new Flagship® and Admirals Club® lounges, as well as design elements that are thoughtfully curated to balance style, comfort and function. Areas throughout the space are divided into distinct ‘neighbourhoods’ with unique offerings tailored to traveller needs:
- Lounge: relax and recharge in comfortable seating
- Bar and dining: connect and collaborate over drinks or a meal
- Villas: embrace privacy and a mental reset in the spa-style shower suites, workstations and/or kid-friendly family room
“Charlotte is incredibly important to American’s network,” said Ralph Lopez, American’s Senior Vice President of CLT Operations. “We serve millions of customers as they travel through CLT, and we’re excited to continue to elevate their experience when travelling with us.”
CLT is American’s second-largest hub, connecting millions of passengers to more than 170 destinations in 27 countries. American employs 15,500 team members at CLT and PSA Airlines, one of American’s wholly-owned regional partners, is relocating its headquarters to Charlotte in January 2026.
“CLT is delighted by our hub carrier American’s announcement that it will bring its premium Flagship® lounge to Charlotte,” said Haley Gentry, CEO, CLT. “We look forward to the continued partnership to enhance the travel experience for our passengers.”
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