Pittsburgh International Airport enhances CX with renovated international arrivals area


Pittsburgh International Airport has opened a redesigned international arrivals processing area, enabling faster entry with digital identity programmes and completing key Concourse C upgrades under its $1.7bn Terminal Modernization Program.

Summary:

  • Pittsburgh International Airport has completed major upgrades to its international arrivals area, opening a newly reconfigured primary processing zone to enhance the passenger experience.
  • The modernised facility supports faster entry through programmes such as Global Entry and Mobile Passport Control, enabling digital identity presentation and streamlined immigration processing.
  • A new secondary screening area and sterile corridor form the final elements of PIT’s Concourse C upgrades within the airport’s $1.7 billion Terminal Modernization Program, improving passenger flow and operational efficiency for international arrivals.

Pittsburgh International Airport (PIT) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has completed major renovations to its international arrivals area, further enhancing passenger experience.

The reconfigured primary processing area has now been opened to travellers. Primary processing is the initial mandatory checkpoint where arriving passengers are screened by U.S. Customs and Border Protection (CBP) for documentation, biometrics/fingerprinting and agricultural screening. The upgrades modernise the primary processing area from its original 1992-era layout and make the space better suited for programmes offered to make international travel easier at PIT, such as Global Entry and Mobile Passport Control, which now allow member travellers entering the country to present their identification digitally through free and secure mobile apps for a quicker and seamless immigration process.

In addition, the airport has added a new secondary processing area dedicated for separate, more intensive screening by CBP for travellers who cannot be cleared immediately during standard primary inspection. This new area replaces the former secondary screening zone that existed prior to the opening of the new terminal in November 2025. The secondary processing zone is expected to be fully completed by late March.

Both primary and secondary zones are the final pieces for PIT’s renovations to Concourse C, which handles international flights, as part of the airport’s $1.7 billion Terminal Modernization Program. The upgrades to Concourse C are designed to streamline passenger flow and improve operational efficiency for international travellers.

Arriving international passengers now exit customs into PIT’s new terminal via a sterile corridor that opened with the transition to the new terminal in November 2025.

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