Summary:
- San Diego International Airport launches SAN Assist to support travellers with non-visible disabilities.
- The programme offers one-on-one travel guides and pre-travel familiarisation tours to reduce stress and improve confidence.
- SAN Assist reinforces the airport’s commitment to inclusive passenger experience and accessible terminal operations.
San Diego International Airport (SAN) has announced the launch of SAN Assist, a new programme designed to help travellers with non-visible disabilities feel more comfortable and confident when travelling through SAN.
SAN Assist is tailored for passengers with non-visible disabilities such as autism, chronic illness, sensory sensitivities, or other conditions that may make air travel challenging. The programme offers personalised support and preparation resources to reduce stress and improve the overall travel experience.
SAN Assist services include:
- Travel guides – one-on-one assistance to support passengers on the day of travel, helping them navigate the airport with greater ease.
- Familiarisation tours – pre-travel tours that allow passengers to practice navigating the airport environment ahead of time, building comfort, and confidence before their trip.
“We are very proud to offer our SAN Assist programme to help all travellers feel supported and welcomed at SAN,” said Kimberly Becker, President and CEO, San Diego County Regional Airport Authority. “By providing personalised assistance and advance preparation options, our goal is to help all travellers easily navigate the airport experience and ensure their experience is positive.”
SAN Assist services are available in both Terminals 1 and 2. The programme reflects SAN’s ongoing commitment to accessibility and customer care, recognising that not all disabilities are visible, and that thoughtful support can make a meaningful difference.
You may also be interested in
12 technology and CX trends that can enhance airline and airport operations in 2026
