REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
News and industry analysis on in-flight ancillary revenue generation opportunities made available to airlines through digital retailing and collaboration with partners.
Vueling has selected gategroup as its new Retail-on-Board and catering partner, introducing a digital retail ecosystem designed to enhance inflight retail, strengthen culinary delivery and improve operational efficiency.
Aer Lingus has launched a new inflight retail programme in partnership with dnata Catering & Retail. It will be delivered via a new crew iOS app, allowing a data-driven product range tailored to customer preferences.
Finnair has taken the next step in its digital transformation with the introduction of ancillary combos built on modern retailing capabilities, powered by Amadeus technology, for a more personalised CX.
The winners of each award will be announced during an official awards ceremony on 11 June at the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events (Dublin, 10-12 June 2025).
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
KLM is trialling Immfly’s ‘Buy On Board’ service, as it explores digital onboard solutions to further enhance CX. The aim is to offer travellers more personalisation, while also achieving operational efficiencies.
British Airways – a member of IAG (a Headline Partner of FTE EMEA and FTE Ancillary & Retailing, Dublin, 11-13 June 2024) – is partnering with Amadeus on enhanced retailing capabilities using AI.
Wizz Air has announced the launch of the WIZZ SHOP&FLY online shopping platform with InterLnkd (an exhibitor at the co-located FTE EMEA and FTE Ancillary & Retailing events, Dublin, 11-13 June 2024).
The winners of each award will be announced during an official awards ceremony on 12 June at the co-located FTE EMEA and FTE Ancillary & Retailing events (Dublin, 11-13 June 2024).
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Ahead of his participation at the co-located FTE EMEA and FTE Ancillary & Retailing events, Adrian Keating, Executive Director Commercial, shares the PLAY vision for optimising and evolving commercial offerings.
Alaska Airlines is serving its first-ever custom craft beer exclusively brewed for the carrier and offered complimentary in First and Premium Class, and for purchase in the Main Cabin and select lounges.
Icelandair is collaborating with Omnevo on the deployment of a cutting-edge Electronic Point of Sale (ePOS) system. The partnership aims to revolutionise inflight services and enhance passenger experience.
Oman Air and Branchspace have partnered on a new digital retailing platform for the airline. This includes a complete revamp of the airline’s mobile app and web portal, covering the end-to-end digital CX.
airBaltic has announced that during the first half of 2023 total revenue from ancillary products increased by 39%, as it aims to offer services “to enhance passenger comfort and the whole flight experience”.
AirJapan – ANA’s new brand for medium-haul international routes – will deploy the Blueview digital passenger services platform from Bluebox for onboard retail and inflight entertainment on its widebody fleet.
Southwest has selected MOST to help reimagine the inflight retail process, with “intuitive and customised retail and payment solutions”. The aim is to improve both the passenger experience and data analytics.
PLAY Airlines is to trial Bluebox Aviation Systems’ passenger-facing onboard retail solution. The aim is to provide a platform to add new channels of revenue generation, while enhancing the passenger experience.
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