Theme: “New Approaches for a New World”

Candid, revealing & insightful inspiration from innovation efforts around the world

We are delighted to be working with our “Ancillary Ambassador” for this event – Jay Sorensen, President – Product, Partnership and Marketing Practice at IdeaWorks, whose research and reports have made him a leading authority on frequent flyer programmes and the ancillary revenue movement. This conference will explore the most exciting ways to simultaneously enhance customer experiences and revenue opportunities at every point of the journey. Content will focus on new ancillary recommendations for a new era; commercial innovation to increase spend and enhance customer experiences both before and during the day of travel; commercial opportunities amidst the mobility revolution; and finding new business models for airlines, airports and other stakeholders to drive more passenger spend that all parties can share in.

The agenda - Subject to change

Tuesday 7th December

Speaker Invited

Tuesday 7th December 13:00 - 16:30

FTE Innovation & Startup Hub activities including visit to Virgin Hyperloop Test Track (FTE Hub members only)

Part of our exclusive members-only FTE Innovation & Startup Hub agenda, which brings together the most forward-thinking corporates, startups and scaleups in the air transport industry and provides a unique platform for them to share expertise, collaborate and deliver positive change.

To learn more or to join the FTE Innovation & Startup Hub, click here:

Speaker Invited

Tuesday 7th December 17:30 - 18:30

Welcome Reception in the exhibition hall

Make the most of the vital networking opportunities provided at the FTE Global 2021 Happy Hour, where delegates can enjoy demonstrations in the exhibition and network with their peers, over a refreshing drinks and snacks.

Speaker Invited

Tuesday 7th December 20:00 - 21:30

Opening Night Mixer & Bar Games Olympics at Beerhaus - Las Vegas

After being kept apart for the last 18 months we want the renowned networking at FTE Global 2021 to go to the next level, which is why we are adding an additional social event to this year’s schedule at Beerhaus – Las Vegas which delivers a fresh take on the classic beer hall, where an artfully curated menu ensures both beer nerds and casual drinkers will find their favorites. It is located just next door to the Aria Resort in The Park between New York-New York and Park MGM. There are 28 craft beers on tap and endless entertainment including life-size Jenga, corn hole, foosball and ping pong . Grab a cold drink, play some bar games and connect with old and new friends indoors, or on the outdoor patio.

Wednesday 8th December

Speaker Invited

Wednesday 8th December 08:00 - 09:00

Breakfast in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Speaker Invited

Wednesday 8th December 09:00 - 10:15

Opening Keynote Session for all participants


Daniel Coleman
Founder & CEO
Future Travel Experience

Welcome from the host:

Rosemary A. Vassiliadis
Director of Aviation
Clark County Department of Aviation

Opening Session
Keynote 1:

FTE Global Exclusive
The Virgin view of the future of travel, and how their efforts across air, sea, land and space could interconnect and help forge new industry approaches.

Patrice Gordon
Commercial Strategy Development Director
Virgin Atlantic
Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Diana Zhou
Senior Director of Global Business Development
Virgin Hyperloop

Opening Session
Keynote 2:

How United Airlines is transforming the airline industry through bold commitments in areas such as urban air mobility, sustainability & supersonic travel.

Michael Leskinen
United Airlines Ventures & Vice President of Corporate Development and Investor Relations, United Airlines

10:15 - 11:00
Coffee break and networking in the exhibition hall

Speaker Invited

Wednesday 8th December 11:00 - 12:30

Opening Ancillary Conference Keynotes & Scene Setting


Following the opening keynote our Ancillary Ambassador Jay Sorensen will be joined by leading industry figures to debate key questions facing the sector on how to optimise commercial performance in a post-pandemic world.

The airline industry has changed. So has ancillary revenue. Here is my view of the future.

Jay Sorensen
President - Product, Partnership and Marketing Practice
IdeaWorks Company

Expert Perspectives:

Dr. Joe Leader
Dr. Bjoern Becker
Head of Future Intercontinental Experience Program
Ole Orvér
Chief Commercial Officer
Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Scott Kichline
Assistant Director - Aviation: Business / Commercial Development
McCarran International Airport

Questions to be considered:

  • What is the most important component of digital transformation for your company or customers?
  • Regarding digital transformation, which a la carte services have you introduced, or will be the first for the future?
  • A super-app is defined as “A mobile application providing multiple services, to include payment processing for retail activity.  These are designed to be a robust self-contained commerce and communication platform, that embraces many aspects of a consumer’s personal and commercial life.” How do you see these changing retail for airlines or airports?
  • Follow on question about super-aps, is there an example you admire in the travel space? 
  • Bags and seat assignments are the big two a la carte revenue producers worldwide.  What changes might we see here?
  • What opportunities exist for ancillary revenue in the cabin environment, or perhaps in the airport?   
  • Cryptocurrency.  How has your company integrated this, or do you have a good example of another company in the travel space?
  • The big loss of business traffic has taken the air out of the loyalty balloon.  What will be the biggest change to loyalty programs brought by the pandemic?
  • Personalization was to be enabled by frequent flyer programs.  Then email messaging was supposed to enable it.  Then online retail. What do you think is the biggest broken thing about personalization, and how do you fix that thing?
  • But yet when personalization is done right, there’s no better feeling for the consumer.  Where have you seen this done well?
  • The General Data Protection Regulation, GDPR, impacts anyone selling to a European consumer.  How has your company overcome the challenges?

12:30 - 13:45
Lunch and networking in the exhibition hall

Speaker Invited

Wednesday 8th December 13:45 - 14:10

Post-Lunch Keynote for all participants

How is Delta Air Lines advancing the bold vision the airline unveiled at CES in 2020, and what’s next as Delta continues to innovate to pull the future of flying forward?

Matt Muta
Vice President Innovation
Delta Air Lines

Matt is one of the industry’s smartest minds and has over 30 years of experience with roles in leadership, emerging technologies, and innovation. He oversees an organization within Delta that drives innovation through exploration, rapid prototyping, envisioning and the development or investment in new technology. He is a long-time friend to FTE and we are delighted to welcome him back to FTE Global to share details on where his team is focused now and his views on the future of travel.

Speaker Invited

Wednesday 8th December 14:10 - 14:30

Special Keynote

Digital business models that work: Only if technology and business model work together the true potential of digital retailing unleashed for airlines and airports alike. Hear first hand from some of the digital pioneers in our industry on how digital ancillary growth can become a driver for recovery.

Kian T. Gould
Chairman of the Board

Speaker Invited

Wednesday 8th December 14:13 - 15:30

Third Working Session - Workshop: What will the mobility ecosystem of the future look like and how will air-transport stakeholders successfully integrate with it?


Joshua Hirschheimer
Practice Lead - Aerospace, Transportation and Logistics
Porsche Consulting
Keenan Shimko
Senior Consultant, Consumer Products/Retail Strategy & Operations
Porsche Consulting

The mobility ecosystem continues to evolve as it supports population growth, urbanization, and environmental concerns.  As we navigate this transformational journey, an important consideration for air transport stakeholders is identifying and building out the customer journey. Join this interactive session to learn how air-transport stakeholders can successfully design customer experiences to achieve competitive advantage in this dynamic environment.

  • Learn how Porsche has created a holistic customer experience for the digital mobility age
  • Gain insight into what success drivers are essential for creating winning customer ecosystems
  • Learn how air transport stakeholders are collaborating to create a customer centric intermodal transportation journey

Speaker Invited

Wednesday 8th December 14:30 - 15:30

Third Working Session – Commercial innovation to increase spend and enhance customer experiences both before, and during, the day of travel



Sammy Patel
Vice President, Commercial & Chief Executive Officer, Midway Partnership
Vantage Airport Group


A fast-moving panel discussion to explore progressive new approaches.


Rana Ghosh
Vice President, Omnichannel
Spirit Airlines
Stephen Tukavkin
Vice President IT & Digital
JFK International Air Terminal
Jay Sorensen
President - Product, Partnership and Marketing Practice
IdeaWorks Company
Job Heimerikx
Martin Jones

Topics to be discussed include:

Effective personalisation, Super apps, E-commerce platforms, new partnerships, driving upgrades, New Payment options (including cryptocurrency), Testing and health considerations, contactless retail and queue management, Pop-up retail, Pre-Order & Concierge services, Lounge innovations, Exciting new collaborations, new vending offerings, inflight innovations, arrivals opportunities.

15:30 - 16:15
Coffee Break and networking in the exhibition hall

Speaker Invited

Wednesday 8th December 16:15 - 17:30

Fourth Working Session – Digital Transformation and the Future of Ecommerce

OPTION 2Joint session with the Digital & Ancillary track


Marta Dimitrova
Editor & FTE Hub Community Manager
Future Travel Experience

Spirit Airlines have further enhanced their commercial proposition this year with a big play into the loyalty space, but where will they focus next and how important will effective personalisation be to those plans?

Rana Ghosh
Vice President, Omnichannel
Spirit Airlines

What are still the big untapped commercial opportunities in travel for airports and airlines, and how is Manchester Airport Group’s digital agency MAG-O tangibly working with stakeholders to realise that potential, and what lessons can be learned from those efforts?

Martin Jones

What do passengers want? That’s the million dollar question airlines and airports like to address. Taking queues from the retail experience and from mall operators, Transformidy explores the intersections between customer needs, brand engagement, and product mix to find untapped revenue opportunities.

Larry Leung
Principal and CXO

Speaker Invited

Wednesday 8th December 17:30 - 18:00

Closing Session for all participants

Maury Gallagher, Chairman and CEO, Allegiant Airlines, in conversation with Christina Cassotis, CEO of the Allegheny County Airport Authority, talks about Allegiant Airlines’ success.

Maurice J. Gallagher, Jr
Chairman and CEO
Allegiant Air
Christina Cassotis
Pittsburgh International Airport

With its unique-to-industry focus on leisure travel, providing affordable, nonstop flights to premier vacation destinations, Allegiant has evolved as an integrated travel company, increasingly offering lodging, rental cars and access to special experiences to customers. Known for a nimble air service model which can add or reduce capacity according to seasonal demand, the Las Vegas-based carrier is in a unique position of growth emerging from the COVID-19 pandemic.

Speaker Invited

Wednesday 8th December 20:30 - 22:30

FTE Global Networking Party & Awards Ceremony

Ironwood Terrace, ARIA Resort

This year’s Networking Party will take place outside on the Ironwood Terrace at the ARIA Resort. It is a unique location, and provides an unparalleled outdoor nightlife experience.

You can be assured of a fantastic view and drinks selection, and if that isn’t enough, we will bring you one of the most electrifying live acts in Vegas right now – Wonderful Crazy Night – a new Elton John Tribute which highlights the life and career of the legendary entertainer with extravagantly colorful costumes and Elton’s greatest hits including “Rocket Man,” “Bennie and the Jets,” “Tiny Dancer,” “Don’t Go Breaking My Heart,” “Pinball Wizard,” “Crocodile Rock,” “I’m Still Standing” and more. The event will be this year’s premiere industry networking event, providing a perfect opportunity to unwind and network with fellow attendees in a relaxed environment.

Thursday 9th December

Speaker Invited

Thursday 9th December 08:00 - 09:00

Breakfast, networking and showcase in the exhibition hall

Start your day by visiting the FTE Global exhibition floor and enjoying a morning coffee and breakfast pastry. Take this opportunity to chat with our incredible selection of suppliers showcasing their solutions, products and services to help solve your industry challenges and inspire strategical business decisions.

Speaker Invited

Thursday 9th December 08:00 - 09:00

Co-Creation Breakfast Sessions

FTE Workshops, Co-Creation Forums & Jumpseat Debates

FTE aims to be an industry change catalyst and we are making every effort to facilitate actual industry collaboration at the show, as opposed to just discussing the need for it. These interactive sessions will provide a discussion platform for various stakeholders to discuss how they can work in new ways, and collaborate effectively, in key areas. Delegates will be able to choose which topic they would like to discuss and then join the relevant group to exchange thoughts, ideas, frustrations and potential ways forward.

There will be groups in different working zones, each with their own captain who will lead discussions on each table and help inspire outside-of-the-box thinking. Delegates will play an important role in forming ideas and conclusions within that group, which will be shared by the captains through the post-event report.

Working Groups

Workshop: Virtual queuing

Dave Wilson
Director, Airport Innovation
Port of Seattle
Frank Barich
Barich, Inc

Co-creation: Nurturing future talent for your organisation

David Wilson
Chief Operations Officer
Oman Airports Management Company

Workshop: Cybersecurity mitigation strategies

Russell Roberts
Chief Information Officer and Assistant Administrator for the Office of Information Technology
Transportation Security Administration (TSA)

Workshop: Building CUSS Apps in 1 Hour or Less

Steven Tate
CTO & Elevation Software

Speaker Invited

Thursday 9th December 09:01 - 10:15

Day 2 Keynote Session - Next Generation Customer Experience & Strategy visions



Ryan Ghee
Head of Strategy & Development
Future Travel Experience

WestJet and Swoop were in the midst of aggressive business transformation, and global expansion, before the pandemic hit – how radically have all those plans changed and how do they see the future of travel now?

Charles Duncan
President, Swoop & Executive Vice President

FTE Exclusive – How can the industry reimagine end-to-end customer experiences by taking advantage of the very latest engineering and digital advancements to deliver real choice and satisfaction at every step of the journey?

Dr. Bjoern Becker
Head of Future Intercontinental Experience Program

Outside of the Industry Keynote – The Art of Collaboration and Engagement

Brian Loo
Senior Director of Operations Development
Meow Wolf

Social impact art projects that fuels a business and a business that fuels social impact art projects. Meow Wolf is an arts and entertainment company based in Santa Fe, New Mexico. By emphasizing collaboration — whether it be with local artists, vendors, or consultants — we have changed the way audiences of all ages and backgrounds consume and engage with art . Instead of the passive experience of attending an art gallery, Meow Wolf creates countless, interactive worlds, each of which are unified by a common story. This maximalist, nonlinear approach allows their worlds to exist beyond the walls of their exhibits in digital spaces, among their communities, and in their audiences’ hands and imaginations. As a certified B Corp, they work to ensure that the Meow Wolf experience is not just a collaboration between artists, but a collaboration between art, business, and a captivated audience.

In order for the travel sector to reach greater heights we need to take industry collaboration, and engagement efforts with passengers, to the next level and we can undoubtedly learn so much from Meow Wolf in this regard, which is why we are delighted they will share their invaluable “outside of the industry” perspective with us at FTE Global. Brian is an old friend to FTE and keynoted the event a few years back when he worked for Disney Imagineering.

10:15 - 11:00
Coffee break in the exhibition hall

Speaker Invited

Thursday 9th December 11:00 - 12:30

Sixth Working Session – Workshop: Advancing the FTE APEX Business Model Transformation Think Tank – Baggage revenue opportunities in travel

The key recommendations from the FTE APEX Business Model Transformation Think Tank – our most ambitious Think Tank to date (which you can see here) – were unveiled and built upon at our recent FTE APEX Virtual Expos. The forward-thinking group was led by team captain Satyaki Raghunath, Chief Strategy & Development Officer, Bangalore International Airport Limited (BIAL), who was joined by key industry players Javed Malik, Group COO, AirAsia; Christina Cassotis, CEO, Pittsburgh International Airport; Juha Jarvinen, CCO, Virgin Atlantic and President Emeritus, APEX; and Robert Carey, President, Wizz Air. Together they shared a vision for redefining two key areas of the travel experience: the way passengers purchase and consume food & beverage (F&B) and providing passengers with a reliable and seamless end-to-end baggage experience. In this workshop we will run a dedicated group about the commercial opportunities that are possible through baggage and the ways new approaches could be made to scale.

Led by:

Andrew Price
Head of Baggage Transformation
Future Travel Experience

12:30 - 13:45
Lunch break in the exhibition hall

Speaker Invited

Thursday 9th December 13:45 - 14:10

Post-lunch Keynote

Our Next Guest Needs No Introduction… with Joe Leader, CEO, APEX & IFSA

Alison Taylor
Chief Customer Officer
American Airlines
Dr. Joe Leader

Speaker Invited

Thursday 9th December 14:13 - 15:30

Seventh Working Session: Virgin Group Workshop: Enabling seamless travel across land, sea, air, and space


Following their opening session on Day 1 of the conference, executives from Virgin Atlantic, Virgin Voyages, and Virgin Hyperloop will host an interactive workshop diving into the nuts and bolts of how we achieve the grand vision of seamless intermodal travel. Participants will break out into small groups to ideate end-to-end passenger solutions focused on the themes of sustainability, customer experience, and loyalty.  After these speed brainstorm sessions, groups will come together to share ideas and glean insights from one another. 


Mariana Fonseca Medina
VP of eCommerce
Virgin Voyages
Patrice Gordon
Commercial Strategy Development Director
Virgin Atlantic
Billy Bohan Chinique
Senior Manager, Digital Experience & Marketing Technology
Virgin Voyages
Sara Luchian
Director of Passenger Experience
Virgin Hyperloop

15:30 - 16:15
Coffee break in the exhibition hall

Why attend FTE Global?

Don’t just take our word for it – read what FTE Global attendees have said about the show…

“It’s now the CES for aviation”

Rosemary A. Vassiliadis, Director of Aviation, Clark County Department of Aviation

“It’s great to be back at Future Travel Experience Global. It’s just great to reconnect with industry colleagues, see the exhibition, and get back to a little bit of life as we knew if before the pandemic.”

Charles Duncan, President, Swoop:

“FTE Global is a great forum to engage with vendors and see the latest cutting-edge technologies. Being able to walk around the exhibition floor and see all of the technology that’s out there, has been wonderful. Certainly, we’re looking at the opportunities and how we can leverage those. Being able to have candid discussions in the same room with industry stakeholders is a fantastic opportunity for us.”

Diane J. Sabatino, Deputy Executive Assistant Commissioner, Office of Field Operations, U.S. Customs and Border Protection:

“My experience at FTE Global 2021 has been amazing. It’s my first time here and I’ve been blown away by the quality of speakers and vendors that are present, and the collaboration that’s taking place throughout the event. The networking has been amazing. I’ve met so many people that I had connections with that I didn’t even realise, and the social events are a great way to facilitate those conversations. The exhibition has been great too with lots of familiar brands and a lot of new innovators that I didn’t know about, so it’s been great to open my eyes to new technologies and new offerings.”

Caroline Tomlinson, Day of Travel Experience Manager, Alaska Airlines:

“FTE Global 2021 has been wonderful. There is not only a very top-level assessment of what the future entails for the industry, the event has also covered in detail the trends and issues that airlines and airports are adopting. This will help us propel ourselves into the future and go back home and have additional conversations with our teams about how we can enhance the passenger experience, as well as how we operate and how we collaborate, and how we become as touchless and seamless as possible. The exhibitors are very good and specific to what we’re discussing here too.”

Andrew Czobor, Assistant Director, Houston Airport System:

“There are so many unique, innovative stands – I’ve been walking around thinking ‘that would be really interesting’. It’s also been great from a networking perspective. Having conversations with people face-to-face about what they do and what it would mean for our customers, there’s nothing like it.”

Patrice Gordon, Commercial Strategy Development Director, Virgin Atlantic:

“It’s been a really great show. I’ve loved getting a better sense of what the airlines are thinking and how airport innovation is developing. The networking has been one of my favourite parts of the event. It’s great to meet new people and make those connections in person. I’ve also visited a lot of the exhibition booths and seen demos from some of the vendors, discovering the possibilities that exist from the different technologies. It’s been an opportunity to meet vendors that I haven’t met before, as well as to see new products and how they could fit into the entire travel ecosystem.”

Michelle Wilson, Acting Executive Advisor in Enrolment Services and Vetting Programs, Transportation Security Administration (TSA):

“This is my first year at FTE Global. I have to say I’ve been very pleased. The mix of airline and airport visitors really adds value, particularly because the airlines have to look so far ahead. I work more on the airport side and understanding where the airlines are going helps to work out what you need to be doing in the airports to manage that sense of direction.”

David Griffiths, Founder & CEO, The Travel Retail Consultancy:

“As we work to drive traffic levels back up its important that we as an industry set an example on getting back on planes when we can and delivering excellent experiences, despite the increased regulatory complexity. Aviation will return to strong growth in the years to come, and we need to shape that future together – FTE Global is an invaluable industry trade show for the world, and I look forward to meeting many old, and new, friends at the wonderful Aria Resort in Las Vegas this September.”

Dr. Bjoern Becker, Head of Future Intercontinental Experience Program, Lufthansa

“I have attended a number of FTE events over recent years, some as a delegate and others as a speaker. FTE Global in particular, always attracts a diverse mix of experts and professionals from across the world of aviation. What stands out against other conferences is the inclusion of hospitality, technologists and futurists who help delegates learn from other sectors, which enables a broader knowledge and understanding of “what else” we can do to promote the aviation sector. Networking opportunities and social events are always of the highest standard and allows old and new friends to come together in a relaxed and fun way.”

David Wilson, Chief Operations Officer, Oman Airports

“I felt that at Future Travel Experience the past week the conference has been excellent to not only be able to have though-provoking aviation discussions, but also to collaborate and connect to other airports and leaders in aviation.”

Naashom Marx, Senior Manager Innovation, Cincinnati/Northern Kentucky International

“I really enjoyed the event, the good atmosphere and enriching conversations.”

Víctor Lidoy, Digital Development Manager, LATAM Airlines Group

“FTE is one of my favourite conferences to go to. I like the fact that you bring in both airlines and airports, and the content is really different. I also enjoy that you bring in different speakers from other industries. I’m a “future” guy and this is a really good place to be. It’s fun because we’re all on the same page – we’re all looking for future technology.”

David Wilson, Director, Airport Innovation, Seattle-Tacoma International Airport, Port of Seattle

“The networking opportunities are always fantastic at FTE Global. There has been a high level of interaction and engagement between delegates.”

Rick Belliotti, Director Innovation & Small Business Development, San Diego International Airport

“FTE Global is a wonderful event. I have met representatives from many different modes of travel, and heard what people need to think about in the next decades. In terms of networking, the right players are here to have conversations with.”

Zachary Matthews, Senior Regional Manager, Business Development and Operations, US and Canada, Uber

“I have particularly liked that the event helps from a strategic standpoint. FTE Global really allows for a holistic strategic mind-set. The conference sessions have been very relevant in terms of customer experience.”

Michael Morford, Airport Concessions Manager, Dallas Fort Worth International Airport

“It’s great that we’re hearing about disruption. Blurring the lines between industries is very important, and this event does that very effectively.”

Rachel Walker, Director – Tools & Technology Global Ops, Strategy, Planning & Design, United Airlines

“I have been very happy with the conference sessions, which have been projecting us into the future. It’s my first time here at FTE Global and it has exceeded my expectations. I have met lots of different contacts – the event is very good for networking.”

Aymeric Dussart, IT Director, Aéroports de Montréal

“The panel sessions have been excellent, with good interaction with the audience. It’s a very forward-thinking event and people here are not afraid to talk about the future.”

Joshua Krall, Chief Technology Officer and Co-Founder, Boom Supersonic

“I’d heard a lot about FTE Global from industry colleagues and it has certainly met my expectations. The conference sessions have been very interesting, and it has been my pleasure to take part.”

Christoph Rufenacht, Director Capital Facilities Development, Vancouver Airport Authority

“FTE Global was definitely a great opportunity for us to network and to learn from all the players that are changing the airline industry and the travel industry. During three days we were exposed to lots of insights and we were exposed to a broader way of approaching our business.”

Alessandro Fusaro, Coordinator Digital Marketing & Innovation, SkyTeam

“The event has been very insightful. I’ve been to a lot of conferences, and the knowledge gained at FTE Global is unique and innovative. It’s very good that the event is all about collaboration. I will take some nice concepts home with me.”

Maria Rosario C. Jocson, Assistant Vice President, Centre for Customer Management, Marketing Department, Philippine Airlines

“As always, I come away inspired, with lot of ideas and new perspectives to try to push my organisation even further.”

Guðmundur Daði Rúnarsson, Technical and Infrastructure Director, Keflavik Airport

“I really enjoyed the event and seeing lots of interesting airlines and technologies. Highlights for me were the NASA and TSA talks and the collaboration work between the partners. There are differences we have, but it is very interesting to make it all come together.”

Lilian Narumi, Passenger Services Manager, Singapore Airlines

“I’ve been asked by a number of people how FTE compares to other events on the aviation circuit. My response is that it’s very much a case of “quality over quantity”, with a more focused selection of relevant speakers and discussion topics, rather than the broad brush approach used by others. It’s this focus on quality speakers, innovation and informative topics that makes FTE the success that it is.”

Martin Bowman, Aviation Technology Director, Deloitte

“The sharing amongst partners airlines and operators is what makes this show unique. Everybody gives a lot of insights on the issues and challenges of the industry and it is good to hear that there are similarities in the issues we are all facing.”

Alphonsus Chan, Senior Associate - IT Infrastructure, Changi Airport

“The show has been tremendous so far. I managed to see some incredible presentations from a lot of great people from inside the industry. We were able to meet with a lot of vendors with whom we have talked to before, but it is great to meet them here in person, which makes it a lot more efficient for us to make decisions on how we drive the guest experience for passengers. For me, this event is really forward looking – it’s not just about what people have accomplished, but about what they were trying to accomplish. So, I think that’s very valuable, as we are trying to move the industry forward.”

Bobby Schroeter, Vice President, Sales & Marketing, Spirit Airlines

“Compared to some of the other industry events which are a lot broader, FTE really focuses on innovation, so that makes it different. It is always about new ideas and new technologies that could be applied in real life problems, so that’s what makes it unique.”

Suhail Kadri, Vice President IT, Hamad International Airport

“I found FTE Global 2018 to be a wonderful gateway to engage with a wide array of industry stakeholders, and to learn across the diverse subjects covered in the four conference tracks. The keynote speakers were spectacular, and I found the involvement of leaders in parallel sectors such as Disney and MGM Resorts very beneficial, as we search for synergies between the hospitality and airline industries, exceeding our Guest Expectations. I look forward to attending next year's show!”

Chris van Rensburg, Director Guest Experience, WestJet

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Vital Event Information

Future Travel Experience Global 2022 is a global forum that brings together airlines, airports, government agencies, vendors, start-ups, terminal designers, architects, ground handlers, destination partners and various other travel industry stakeholders to learn, collaborate and be inspired on their next moves to transform their organisations’ passenger experience, business performance & sustainability strategies.

Future Travel Experience Global 2022
- September 2022
ARIA Resort & Casino, Las Vegas, United States