REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
United Airlines has opened its fourth club at Denver International Airport. The new United Club offers a modern Colorado-inspired design and improved amenities designed to provide an elevated experience.
Airport Dimensions has unveiled the Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in Indonesia. The aim is to set a new standard for lounges in the region with a premium CX.
American Airlines is enhancing CX for Admirals Club customers at Charlotte Douglas International Airport with the debut of a new, innovative lounge solution – the Provisions by Admirals Club lounge.
Air New Zealand has revealed plans for its new flagship Koru Lounge at Auckland International Airport. The lounge will deliver an experience designed to enhance customers’ journeys with a fresh new look and feel.
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Plaza Premium Group has opened the second Plaza Premium First in the West Hall of Hong Kong International Airport. This elevated lounge concept aims to “provide the utmost comfort and convenience”.
American Airlines is to build a brand-new Flagship lounge at Miami International Airport along with expanding its Admirals Club lounge footprint with “new and improved spaces to relax, work and play”.
Plaza Premium Group has announced the soft opening of Plaza Premium Lounge Johor Bahru at Senai International Airport. The lounge promises to deliver an elevated, seamless and culturally rich experience.
Lufthansa has opened its First Class Lounge at Munich Airport, elevating the premium experience. A newly designed gastronomic area in the stylish 1,000sqm lounge aims to offer the highest level of exclusivity.
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American Airlines has opened two new lounges – its Flagship and Admirals Club lounges – in the A-West Terminal at Philadelphia International Airport for an enhanced pre-flight experience.
Taipei Songshan Airport has welcomed the opening of a new Plaza Premium Lounge. The new lounge blends local culture, cuisine, and comfort to offer travellers an immersive pre-flight experience.
United Airlines has opened its newly renovated and expanded United Polaris Lounge at Chicago O’Hare International Airport, offering travellers more space, a modern design and elevated amenities.
WestJet and Swissport’s Aspire Executive Lounges have unveiled a new lounge experience at Calgary International Airport – the Aspire WestJet Garden Lounge, which aims to offer a unique and premium CX.
Plaza Premium Group has opened a brand-new, state-of-the-art airline lounge project developed for Saudia Airlines in Heathrow Airport’s Terminal 4, which aims to offer “a unique, tailor-made experience”.
Delta Air Lines has opened its eighth Sky Club location at Hartsfield-Jackson Atlanta International Airport – Concourse D-Center Point. The newest Delta Sky Club is inspired by the city’s Southern hospitality.
Hong Kong Airlines and Plaza Premium Group have signed a Memorandum of Understanding to enhance cooperation and CX, extending the range of services available to their respective guests.
Avianca, in collaboration with TAP Air Portugal, has opened a VIP lounge at Miami International Airport (MIA). This new premium amenity marks another big step in the airport-wide modernisation of MIA.
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