REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
American Airlines is further enhancing CX with the opening of a Provisions by Admirals Club lounge at Charlotte Douglas International Airport. The lounge provides an innovative grab-and-go concept.
Korean Air has completed the first phase of its lounge renewal project at Incheon International Airport, unveiling a fully redesigned Miler Club and Prestige East (Right) Lounge, to elevate the pre-flight experience.
United Airlines has opened its fourth club at Denver International Airport. The new United Club offers a modern Colorado-inspired design and improved amenities designed to provide an elevated experience.
Airport Dimensions has unveiled the Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in Indonesia. The aim is to set a new standard for lounges in the region with a premium CX.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
American Airlines is enhancing CX for Admirals Club customers at Charlotte Douglas International Airport with the debut of a new, innovative lounge solution – the Provisions by Admirals Club lounge.
JFKIAT – operator of T4 at JFK Airport – has introduced a Capital One Lounge in partnership with Capital One and TAV Operation Services. The newest addition to T4’s portfolio is Capital One’s largest airport lounge to date.
Delta Air Lines has unveiled two new premium spaces at Seattle-Tacoma International Airport: the Delta One Lounge and Delta Sky Club. These enhancements promise travellers an elevated, seamless airport experience.
American Airlines is to build a brand-new Flagship lounge at Miami International Airport along with expanding its Admirals Club lounge footprint with “new and improved spaces to relax, work and play”.
09 to 11 Sep 2025, California
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
Plaza Premium Group has announced the soft opening of Plaza Premium Lounge Johor Bahru at Senai International Airport. The lounge promises to deliver an elevated, seamless and culturally rich experience.
Lufthansa has opened its First Class Lounge at Munich Airport, elevating the premium experience. A newly designed gastronomic area in the stylish 1,000sqm lounge aims to offer the highest level of exclusivity.
American Airlines has opened two new lounges – its Flagship and Admirals Club lounges – in the A-West Terminal at Philadelphia International Airport for an enhanced pre-flight experience.
Taipei Songshan Airport has welcomed the opening of a new Plaza Premium Lounge. The new lounge blends local culture, cuisine, and comfort to offer travellers an immersive pre-flight experience.
United Airlines has opened its newly renovated and expanded United Polaris Lounge at Chicago O’Hare International Airport, offering travellers more space, a modern design and elevated amenities.
WestJet and Swissport’s Aspire Executive Lounges have unveiled a new lounge experience at Calgary International Airport – the Aspire WestJet Garden Lounge, which aims to offer a unique and premium CX.
Plaza Premium Group has opened a brand-new, state-of-the-art airline lounge project developed for Saudia Airlines in Heathrow Airport’s Terminal 4, which aims to offer “a unique, tailor-made experience”.
Delta Air Lines has opened its eighth Sky Club location at Hartsfield-Jackson Atlanta International Airport – Concourse D-Center Point. The newest Delta Sky Club is inspired by the city’s Southern hospitality.
Get Future Travel Experience news & updates sent to your inbox
Dont remind me again X Close
