REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Aeroporti di Roma has welcomed the opening of Europe’s inaugural Plaza Premium First Lounge at Fiumicino Airport, which is designed to blend personalised service, immersive cultural experiences and digital innovation.
Hong Kong International Airport has welcomed the opening of a second space by premium lounge brand Kyra. Situated in Terminal 1’s West Hall, the lounge offers a variety of dining, relaxation and work-friendly areas.
Korean Air has unveiled its newly renovated Prestige East (Left) Lounge at Incheon International Airport Terminal 2. The lounge features a spacious design inspired by luxury hotel lounges and new experiential zones.
Indonesia’s Soekarno Hatta International Airport has welcomed the opening of the new Blue Sky Premier Lounge at Terminal 1C in collaboration with Blue Sky Group and Airport Dimensions.
Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 9th hosted by GOAA; Networking Day on February 10th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
TAV Operation Services has unveiled the reimagining of its lifestyle-led Primeclass concept, with the aim of redefining airport hospitality. The first lounges designed under this new concept will open in Ankara and Sofia.
Plaza Premium Group has opened its inaugural Plaza Premium First Lounge in Europe at Fiumicino Airport’s Terminal 1. The aim is to offer service excellence, comfort, local identity, and a personalised airport experience.
In spring 2026, Air France will open a new lounge, promoting the French art of hospitality, located in Terminal 4 at Heathrow Airport. The new lounge aims to guarantee customers “a haven of tranquillity and refinement”.
Qantas is opening a new lounge at Auckland Airport, providing “more space and premium facilities”. The lounge has capacity for more than 370 customers across dedicated zones for dining, relaxing and working.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Air New Zealand has unveiled The Lookout Lounge, a new space at Auckland Airport that has opened ahead of construction of the airline’s new Koru Lounges next year, providing “a friendly and relaxed environment”.
Adelaide Airport has welcomed the opening of a new Plaza Premium Lounge in its domestic terminal, complementing its existing international lounge. The aim is to offer “comfort, style, and convenience”.
Delta has opened the second largest Delta Sky Club in its network in Concourse B at Salt Lake City International Airport. It aims to elevate CX with restorative comfort, innovative amenities and a deep sense of place.
Adelaide Airport has welcomed the opening of a Plaza Premium Lounge in its Domestic Terminal. The new lounge aims to redefine comfort and convenience for travellers flying within Australia, setting a new benchmark.
Air France has opened a new lounge at Chicago O’Hare International Airport. This is a first for the airline, which now offers an elegant space to enjoy a moment of French-style tranquillity and refinement.
Plaza Premium Group has expanded its Southeast Asia footprint with Plaza Premium First and Plaza Premium Lounge openings at Cambodia’s new Techo International Airport, aiming to redefine airport hospitality.
Riyadh Air – Saudi Arabia’s new digitally-native carrier – has officially opened its inaugural premium lounge, the ‘Hafawa Lounge’ strategically located between Terminals 1 and 2 at King Khalid International Airport.
British Airways is celebrating the launch of its new lounge design concept with the opening of two new lounges on its global network, marking a significant step change in the airline’s premium offering.
Get Future Travel Experience news & updates sent to your inbox
