United Airlines will renovate its Club lounges, re-train staff in hotel-style hospitality and significantly enhance the complimentary F&B offer.
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
United Airlines will renovate its Club lounges, re-train staff in hotel-style hospitality and significantly enhance the complimentary F&B offer.
Aéroports de Paris has installed beacons in Hall 2 of Orly West to promote networking opportunities between passengers who are travelling on business.
Trondheim and Tromsø airports will be the first to get the new lounges, which will then be introduced at more Scandinavian airports during 2015.
Qantas’ First Class passengers flying from Los Angeles International Airport can now make use of the new First Lounge, which includes various zones for guests.
The Boutique Lounge and Blue Ribbon Club Lounge at Chiang Mai and Suvarnabhumi airports offer a relaxing environment and complimentary Wi-Fi.
The new premium lounge at Tokyo Haneda Airport includes a library, gallery, play room, local cuisine and Japanese design to reflect the destination.
As well as a wellness centre, oxygen bar and massage chairs, the SkyTeam Exclusive Lounge now includes yoga mats with a video tutorial.
The 10,000sqm lounge includes a business centre, family area, games room, prayer rooms, shower rooms and an infinity pool water feature.
The first ‘My Lounge’ includes a games room, study area and free Wi-Fi, and aims to attract leisure travellers and the “new generation of business travellers”.
Visitors to Turkish Airlines’ Lounge Istanbul will be able to access the digital Sky Library on their own devices following the installation of iBeacons.
Qantas has launched an interactive digital content experience, labelled ‘QView’, which links passengers’ devices with the digital screens in the airline’s lounges.
In response to demand from travellers, Oslo Airport has introduced a new work zone where passengers can continue working while waiting for their flight.
Japan Airlines will use smartwatches and iBeacons to track gate agents at Tokyo Haneda Airport’s Terminal 1 and assign tasks based on their exact location.
Low-cost airline flydubai continues to enhance its offer for business customers with the opening of a two-storey lounge at Dubai International Airport.
Air Canada has opened its new lounge at Heathrow Airport Terminal 2, which includes a Quiet Zone, satellite TV, a business centre, spa showers and free Wi-Fi.
San Diego International Airport has opened a new Meditation Room in Terminal 2 to offer travellers a quiet place to escape the busy airport environment.
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