REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Changi Airport is reshaping its premium travel offering into a world-class destination. Set to open in mid-2027, the new facility will feature an upgraded private terminal, exclusive lounges, and a dynamic amenities hub.
CVG Airport has unveiled a new $6.3 million Escape Lounge in Concourse B, featuring locally inspired design, four unique zones, chef’s table, horseshoe bar, and 106 additional seats. The lounge elevates passenger comfort, dining, and overall experience.
Don Mueang International Airport has welcomed the opening of Travel Club Lounge – a strategic partnership between SSP and Travel Food Services, featuring modern design, showers, work zones, and curated dining.
Plaza Premium Group has unveiled a newly enhanced lounge at Langkawi International Airport, combining increased capacity, improved accessibility and locally inspired design to elevate the passenger experience.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE EXPO Asia, 18-19 November 2026 – Uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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TAV Operation Services has launched its next-generation Primeclass lounge at Sofia Airport, introducing a lifestyle-led concept that blends design, local culture and flexibility to redefine airport hospitality and passenger experience.
Korean Air has unveiled a next-generation flagship lounge at Los Angeles International Airport, marking a major investment in premium passenger experience and the airline’s global brand transformation.
A new Blue Sky Premier Lounge has opened at Juanda International Airport in the latest collaboration between Airport Dimensions and Blue Sky Group, delivering locally inspired hospitality and flexible passenger spaces.
LaGuardia Gateway Partners has opened the Capital One Landing at the airport’s Terminal B. The chef-led dining destination blends premium F&B, design and inclusive access to further elevate the airport passenger experience.
9 to 11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9 to 11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Riyadh Air has unveiled its first premium airport lounge at King Khalid International Airport, blending Saudi hospitality, circadian lighting and seamless technology to create a restorative, design-led pre-flight experience.
American Airlines is opening a new Admirals Club lounge at Chicago O’Hare, offering more space and upgraded amenities. The 10,000-square-foot lounge will feature unique offerings to elevate the travel experience.
Qantas has launched a major refresh of its regional lounge network, starting with upgrades at seven lounges across Australia. The significant investment will offer improved amenities and better technology for travellers.
King Fahd International Airport in Dammam has opened its newly redesigned Plaza Premium Lounge, offering a modern and luxurious experience. The upgrade aligns with Saudi Arabia’s Vision 2030 aviation transformation.
Louis Armstrong New Orleans International Airport (MSY) has unveiled the newly renovated The Club MSY lounge, reimagining the space with a blend of New Orleans heritage and modern design for an elevated CX.
Delta is upgrading its Sky Clubs with major renovations at Philadelphia and refreshed lounges in Atlanta, increasing seating, improving flow, and enhancing comfort, with further expansions planned at JAX, TPA and LAS.
Istanbul Sabiha Gökçen International Airport has welcomed the opening of a new Plaza Premium Lounge. There are also plans for a Plaza Premium First lounge at the airport, featuring personalised hospitality.
BLR Airport has unveiled ‘Gate Z’ – a Gen Z-inspired social lounge that blends community-driven spaces, lifestyle-led design, sustainability and AI-enabled personalisation to meet the expectations of modern travellers.
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