REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
The renovated Lufthansa Lounge has opened at Stuttgart Airport, featuring a barista coffee bar, various multi-comfort zones, areas for eating, working and relaxing, as well as retreats for more privacy.
JetBlue has opened BlueHouse, the airlineâs first airport lounge, at JFK Airportâs Terminal 5. It is the latest development in JetBlueâs JetForward strategy to deliver more premium, customer-first experiences.
Copenhagen Airport has welcomed the opening of a new Aspire Executive Lounge. The lounge features two tiers of access and is designed to provide all the amenities needed for a relaxing journey.
Turkish Airlines has opened a new lounge at Edinburgh Airport â the carrierâs first in Europe outside its Istanbul hub. The lounge offers a premium experience with an open buffet, a luxury relaxation area, and more.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Tour on 11th hosted by GOAA; Networking Day on February 12th
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing, and the brand-new FTE Smart Ramp & Baggage Innovation Summit â co-located to deliver the regionâs most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the âCES of Aviationâ taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 â uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
Plaza Premium Group has opened its inaugural Plaza Premium First Lounge in Europe at Fiumicino Airportâs Terminal 1. The aim is to offer service excellence, comfort, local identity, and a personalised airport experience.
Delta has opened the second largest Delta Sky Club in its network in Concourse B at Salt Lake City International Airport. It aims to elevate CX with restorative comfort, innovative amenities and a deep sense of place.
Adelaide Airport has welcomed the opening of a Plaza Premium Lounge in its Domestic Terminal. The new lounge aims to redefine comfort and convenience for travellers flying within Australia, setting a new benchmark.
Air France has opened a new lounge at Chicago OâHare International Airport. This is a first for the airline, which now offers an elegant space to enjoy a moment of French-style tranquillity and refinement.
9-11 June 2026, Dublin, Ireland
A gathering of air transportâs digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrowâs end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrowâs end-to-end passenger journey across Asia-Pacific
Plaza Premium Group has expanded its Southeast Asia footprint with Plaza Premium First and Plaza Premium Lounge openings at Cambodiaâs new Techo International Airport, aiming to redefine airport hospitality.
Riyadh Air â Saudi Arabiaâs new digitally-native carrier â has officially opened its inaugural premium lounge, the âHafawa Loungeâ strategically located between Terminals 1 and 2 at King Khalid International Airport.
British Airways is celebrating the launch of its new lounge design concept with the opening of two new lounges on its global network, marking a significant step change in the airlineâs premium offering.
Liverpool John Lennon Airport has welcomed the opening of a new Aspire Executive Lounge, operated by Swissport, which completes its latest multi-million pound phase of passenger improvements.
Alaska Airlines is enhancing its lounge network with expansive, modern spaces designed to redefine how guests relax before take-off. Its latest investment is coming to San Diego â a key, growing hub for the airline.
Heathrow Airport has welcomed the reopening of the refurbished Plaza Premium Lounge in Terminal 3, as part of its commitment to offering travellers even more choice to relax, refresh, or work, for an enhanced CX.
Swissportâs Aspire Executive Lounges has opened its first lounge in Italy at Venice Marco Polo Airport, which is accessible to all passengers. The new lounge is being introduced as a limited time concept.
SAS is introducing a major upgrade to its Business Class product, giving business travellers and other premium customers an enhanced travel experience by rapidly expanding access to high-quality lounges.
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