REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
United Airlines has opened its newly renovated and expanded United Polaris Lounge at Chicago O’Hare International Airport, offering travellers more space, a modern design and elevated amenities.
WestJet and Swissport’s Aspire Executive Lounges have unveiled a new lounge experience at Calgary International Airport – the Aspire WestJet Garden Lounge, which aims to offer a unique and premium CX.
Plaza Premium Group has opened a brand-new, state-of-the-art airline lounge project developed for Saudia Airlines in Heathrow Airport’s Terminal 4, which aims to offer “a unique, tailor-made experience”.
Delta Air Lines has opened its eighth Sky Club location at Hartsfield-Jackson Atlanta International Airport – Concourse D-Center Point. The newest Delta Sky Club is inspired by the city’s Southern hospitality.
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Hong Kong Airlines and Plaza Premium Group have signed a Memorandum of Understanding to enhance cooperation and CX, extending the range of services available to their respective guests.
Liverpool John Lennon Airport is completing the latest phase of passenger improvements with a new Aspire Executive Lounge. A two-tiered offer will include classic Aspire facilities and the Luxe by Aspire.
Plaza Premium Group has unveiled its fifth Plaza Premium Lounge in Taiwan at Taipei Songshan Airport. The vibrant new space is designed to enable travellers to immerse themselves in Taiwanese culture.
Eindhoven Airport has welcomed the opening of a Privium ExpressLounge. The lounge is equipped with a call and work booth and various business facilities to enhance the airport experience.
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Plaza Premium Group has opened Numero Uno Caviar Bars at Dubai International Airport and Zayed International Airport “for a redefinition of culinary indulgence for global travellers” and an elevated CX.
British Airways has reopened its Seattle lounge, following an extensive refurbishment, as part of its £7 billion transformation programme to improve the customer experience both on the ground and in the air.
SAS has opened a new lounge at Stockholm Arlanda Airport – The SAS Lounge by Mastercard – located in Terminal 5. The lounge aims to elevate passenger comfort and enhance the overall travel experience.
Cathay Pacific is partnering with Mott 32, one of the world’s most awarded Chinese restaurant brands, to bring customers an elevated, memorable dining experience at The Pier, First class lounge at HKG.
Alaska Airlines has reopened of its newly expanded Alaska Lounge at Ted Stevens Anchorage International Airport after nearly a year of development and construction for “an elevated travel experience”.
Emirates has opened a new lounge in Bangkok Suvarnabhumi Airport’s Satellite 1 Terminal. The newly refurbished lounge aims to set a new standard for premium travel with an enhanced ground experience.
Etihad Airways has opened a new U.S. Preclearance Lounge at Zayed International Airport, enhancing the travel experience for passengers flying to the United States and delivering a seamless journey.
Delta Air Lines is continuing its premium Delta One Lounge journey in 2025, along with much anticipated refreshes to Clubs in Delta’s hometown ATL Airport, two Club expansions, and three new locations.
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