REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
Delta has opened the second largest Delta Sky Club in its network in Concourse B at Salt Lake City International Airport. It aims to elevate CX with restorative comfort, innovative amenities and a deep sense of place.
Adelaide Airport has welcomed the opening of a Plaza Premium Lounge in its Domestic Terminal. The new lounge aims to redefine comfort and convenience for travellers flying within Australia, setting a new benchmark.
Air France has opened a new lounge at Chicago O’Hare International Airport. This is a first for the airline, which now offers an elegant space to enjoy a moment of French-style tranquillity and refinement.
Plaza Premium Group has expanded its Southeast Asia footprint with Plaza Premium First and Plaza Premium Lounge openings at Cambodia’s new Techo International Airport, aiming to redefine airport hospitality.
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Riyadh Air – Saudi Arabia’s new digitally-native carrier – has officially opened its inaugural premium lounge, the ‘Hafawa Lounge’ strategically located between Terminals 1 and 2 at King Khalid International Airport.
Swissport’s Aspire Executive Lounges has opened its first lounge in Italy at Venice Marco Polo Airport, which is accessible to all passengers. The new lounge is being introduced as a limited time concept.
SAS is introducing a major upgrade to its Business Class product, giving business travellers and other premium customers an enhanced travel experience by rapidly expanding access to high-quality lounges.
The New Terminal One at JFK has selected Plaza Premium Group to develop and operate two independent lounges, covering nearly 14,000 square feet, which aim to “create an unparalleled guest experience”.
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Aspire Executive Lounges has announced the opening of its latest airport lounge at YUL Montreal-Trudeau International Airport, in partnership with American Express, for an elevated customer experience.
American Airlines continues to enhance the premium customer experience with its latest plans to build a Flagship lounge and expand its Admirals Club lounge footprint at Charlotte Douglas International Airport.
Cathay is welcoming customers back to its newly redesigned flagship lounge at Beijing Capital International Airport. The aim is to place human-centric design at the heart of the elevated lounge experience.
American Airlines is further enhancing CX with the opening of a Provisions by Admirals Club lounge at Charlotte Douglas International Airport. The lounge provides an innovative grab-and-go concept.
Korean Air has completed the first phase of its lounge renewal project at Incheon International Airport, unveiling a fully redesigned Miler Club and Prestige East (Right) Lounge, to elevate the pre-flight experience.
United Airlines has opened its fourth club at Denver International Airport. The new United Club offers a modern Colorado-inspired design and improved amenities designed to provide an elevated experience.
Airport Dimensions has unveiled the Blue Sky Premier Lounge at Makassar Sultan Hasanuddin International Airport in Indonesia. The aim is to set a new standard for lounges in the region with a premium CX.
American Airlines is enhancing CX for Admirals Club customers at Charlotte Douglas International Airport with the debut of a new, innovative lounge solution – the Provisions by Admirals Club lounge.
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