REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
A round-up of how new airport lounges, self-boarding gates and innovative airline boarding techniques are being used to improve the passenger experience.
LaGuardia Gateway Partners has opened the Capital One Landing at the airport’s Terminal B. The chef-led dining destination blends premium F&B, design and inclusive access to further elevate the airport passenger experience.
Riyadh Air has unveiled its first premium airport lounge at King Khalid International Airport, blending Saudi hospitality, circadian lighting and seamless technology to create a restorative, design-led pre-flight experience.
American Airlines is opening a new Admirals Club lounge at Chicago O’Hare, offering more space and upgraded amenities. The 10,000-square-foot lounge will feature unique offerings to elevate the travel experience.
Qantas has launched a major refresh of its regional lounge network, starting with upgrades at seven lounges across Australia. The significant investment will offer improved amenities and better technology for travellers.
Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Members of the FTE Digital, Innovation & Startup Hub and the FTE Baggage Innovation Working Group will convene in London for an action-packed joint members meetings, hosted by Heathrow
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us in Dublin for APEX FTE EMEA, APEX FTE Ancillary & Retailing – co-located to deliver the region’s most comprehensive gathering of air transport leaders.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Join us at the 20th anniversary FTE Global, the “CES of Aviation” taking place in the new location of Dallas, Texas, on 8-10 September 2026, co-located with IFSA Global EXPO. Headline Partners include Dallas Fort Worth International Airport (DFW), Southwest Airlines, and Dallas Love Field Airport.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Join us for APEX FTE Expo Asia, 18-19 November 2026 – uniting the world in Singapore for the largest end-to-end passenger experience and innovation expo.
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>
King Fahd International Airport in Dammam has opened its newly redesigned Plaza Premium Lounge, offering a modern and luxurious experience. The upgrade aligns with Saudi Arabia’s Vision 2030 aviation transformation.
Aeroporti di Roma has welcomed the opening of Europe’s inaugural Plaza Premium First Lounge at Fiumicino Airport, which is designed to blend personalised service, immersive cultural experiences and digital innovation.
Hong Kong International Airport has welcomed the opening of a second space by premium lounge brand Kyra. Situated in Terminal 1’s West Hall, the lounge offers a variety of dining, relaxation and work-friendly areas.
Korean Air has unveiled its newly renovated Prestige East (Left) Lounge at Incheon International Airport Terminal 2. The lounge features a spacious design inspired by luxury hotel lounges and new experiential zones.
9-11 June 2026, Dublin, Ireland
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
9-11 June 2026, Dublin, Ireland
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
18-19 November 2026, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
Indonesia’s Soekarno Hatta International Airport has welcomed the opening of the new Blue Sky Premier Lounge at Terminal 1C in collaboration with Blue Sky Group and Airport Dimensions.
TAV Operation Services has unveiled the reimagining of its lifestyle-led Primeclass concept, with the aim of redefining airport hospitality. The first lounges designed under this new concept will open in Ankara and Sofia.
The renovated Lufthansa Lounge has opened at Stuttgart Airport, featuring a barista coffee bar, various multi-comfort zones, areas for eating, working and relaxing, as well as retreats for more privacy.
JetBlue has opened BlueHouse, the airline’s first airport lounge, at JFK Airport’s Terminal 5. It is the latest development in JetBlue’s JetForward strategy to deliver more premium, customer-first experiences.
Copenhagen Airport has welcomed the opening of a new Aspire Executive Lounge. The lounge features two tiers of access and is designed to provide all the amenities needed for a relaxing journey.
Turkish Airlines has opened a new lounge at Edinburgh Airport – the carrier’s first in Europe outside its Istanbul hub. The lounge offers a premium experience with an open buffet, a luxury relaxation area, and more.
Plaza Premium Group has opened its inaugural Plaza Premium First Lounge in Europe at Fiumicino Airport’s Terminal 1. The aim is to offer service excellence, comfort, local identity, and a personalised airport experience.
In spring 2026, Air France will open a new lounge, promoting the French art of hospitality, located in Terminal 4 at Heathrow Airport. The new lounge aims to guarantee customers “a haven of tranquillity and refinement”.
Get Future Travel Experience news & updates sent to your inbox
