REDEFINING THE END-TO-END PASSENGER EXPERIENCE AND BUSINESS PERFORMANCE
Lufthansa Group has launched a new ‘Culinary Journey’ that makes it even easier for customers travelling with Lufthansa, SWISS and Austrian Airlines to pre-order their favourite meals and snacks.
In this interview, ahead of his participation at APEX FTE Asia Expo, Jan Takacs, Head of Design & UX, AirAsia MOVE, shares how the company is driving innovation, personalisation, and a seamless experience at every touchpoint.
In part 1 of our focus on personalisation, we explore how 5 airlines – Lufthansa, Delta, Riyadh Air, Cathay and JetBlue – are focusing on taking personalisation to the next level in a way that is intuitive, contextual and seamless.
In this interview, Yelena Obukhova, Vice-President Inflight Services, Air Astana, shares insights into the airline’s focus on personalisation, inflight entertainment, sustainability and emerging technologies.
International Airlines Group (IAG) invited FTE for a briefing on its innovation activities. We learned how IAG will be collaborating with its partners on trials covering robotics & automation, AI & ML, and more.
Singapore Airlines has invested US$350m in the the new Boeing 787-10 Business Class and Economy Class products, which it says will “redefine travel on flights up to eight hours”.
Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
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FTE explores how Delta, Lufthansa, Air NZ, Philippine Airlines and Japan Airlines are empowering crew to enhance the in-flight experience.
The two parties are co-developing a “CrewTab” solution, which is being designed to enhance in-flight service delivery and increase personalisation.
Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
IBM and United Airlines have announced a collaboration to deliver a suite of enterprise iOS apps to empower the carrier’s front-line employees.
11-12 November 2025, Singapore
Connecting vendors with airline and airport executives to transform tomorrow’s end-to-end passenger journey across Asia-Pacific
A gathering of air transport’s digital and innovation leaders, creative designers and progressive minds who will inspire one another and reimagine travel together.
Empowering the airline sector to profit from collaborative digital retailing opportunities at every step of the journey
08 - 10 Sep 2026, Dallas, Texas
Where the world's most progressive travel facilitators define tomorrow’s end-to-end passenger experience
Air France-KLM’s Michel Pozas Lucic discusses how personalisation, biometrics, offsite processing and AI will help to enhance customer experiences.
IBM and United Airlines have announced a collaboration to deliver a suite of enterprise iOS apps to empower the carrier’s front-line employees.
What can airlines and airports learn from personalisation initiatives such as the Ocean Medallion, Marriott M Live Studio and the Hilton HHonors app?
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