Air New Zealand is working with OpenAI to expand its use of artificial intelligence, aiming to boost efficiency and enhance CX. Implementation of the technology is already driving smarter, faster decisions.

Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Known as the ‘CES of Aviation’, FTE Global is THE DEFINITIVE EVENT FOR INNOVATORS, TECHNOLOGISTS, DESIGNERS, COLLABORATORS AND GAMECHANGERS
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Content plans: Strategies for revenue growth through collaborative retailing; discussions around progressive new business models & knowledge sharing
Find out more >>Content plans: Asia’s biggest free to attend passenger experience & business performance expo
Find out more >>Content plans: Focus on the future of baggage handling, Proof of Concepts updates & knowledge sharing
Find out more >>Content plans: AI, IOT & Robotics case studies & knowledge sharing
Find out more >>Air New Zealand is working with OpenAI to expand its use of artificial intelligence, aiming to boost efficiency and enhance CX. Implementation of the technology is already driving smarter, faster decisions.
American Airlines is the first carrier to pilot One Stop Security in the U.S. for seamless connections. This allows customers travelling from LHR and connecting through DFW to clear U.S. Customs at the arrival gate.
All Nippon Airways has selected Lido Flight 4D, the most advanced flight planning solution from Lufthansa Systems, as the airline reinforces its focus on stability and cost efficiency through next-generation aviation IT.
Air France has teamed up with chef mixologist Matthias Giroud to design a new collection of alcoholic and non-alcoholic cocktails, served exclusively in the La Première cabin for an enhanced customer experience.
In this report from APEX FTE Dublin 2025, discover how YVR, Aer Lingus, and Aeroporti di Roma are shaping the future of travel by blending cutting-edge tech with human connection to deliver a truly unique CX.
Air France is elevating its inflight dining experience with exclusive dishes by Michelin-starred chefs Daniel Boulud, Dominique Crenn, and Laurent Le Daniel, focusing on seasonal French cuisine and sustainability.
Aeromexico has announced the installation of advanced inflight connectivity from Viasat on its Embraer E190 fleet. Viasat will integrate high-speed satellite connectivity via its global Ka-band network.
Alaska Airlines is enhancing the inflight dining experience with a fresh, locally sourced seasonal menu this summer. This includes complimentary First Class offerings and new for-purchase Main Cabin options.
Virgin Atlantic has unveiled bold new upgrades, from free WiFi and an AI concierge to reimagined cabins and an all-new app, with the airline aiming to redefine personalised travel from terminal to touchdown.
Iberia has introduced a dynamic boarding pass. This innovative digital solution transforms the boarding experience by offering a boarding pass capable of automatically updating in response to last-minute changes.
JetBlue is boosting the baggage experience with a new app offering real-time status updates, plus the option to securely share Apple AirTag or Find My accessory locations placed inside checked luggage.
American Airlines is expanding its premium Flagship Suite seats to three continents this winter on its newly designed Boeing 787-9 aircraft. This is part of efforts to give travellers “an elevated experience”.
Ethiopian Airlines has partnered with PressReader to enhance CX with complimentary access to thousands of publications, which travellers can access on their personal devices in lounges at Addis Ababa and onboard.
Vietjet Thailand is set to enhance the passenger journey with the upcoming launch of its IFE service, which is owered by the Blueview digital services platform and delivered via the Bluebox Wow system.
Air Europa is implementing Retailaer’s airline retailing and distribution platform for a seamless experience that integrates flights, ancillaries, and third-party services in the Offer and Order Management System.
United Airlines has introduced new mobile app features. With real-time updates, personalised directions, and the AI-powered ConnectionSaver, travellers can now enjoy smoother, more efficient connections.
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