FTE & APEX Asia Awards

Recognising the most customer-centric airlines and airports across Asia and Oceania

FTE & APEX Asia Awards Overview

APEX FTE EXPO will host awards ceremonies led by both Future Travel Experience (FTE) and the Airline Passenger Experience Association (APEX).

FTE will unveil the FTE Airline & Airport Transformation Power Lists Asia-Pacific, which will shine a light on those who have lived through the crisis and pioneered new approaches with the potential to improve travel for passengers and make the industry safer, more efficient and commercially successful. Six of the 20 nominees will be awarded with an “Outstanding Achievement” trophy during an official awards ceremony which will provide the perfect opportunity for us to announce and honour our nominees and winners, amongst industry friends and colleagues.

APEX will use the show to honour the airlines from across the region that have recently achieved 4 and 5 star status in the 2023 APEX Official Airline Ratings, as well as to announce the winners of the 2023 APEX Regional Passenger Choice Awards across Asia and the Middle East.

Future Travel Experience Asia Awards

FTE Best Passenger Experience Initiative – Airline

2019 Winners

Gold Winner – Japan Airlines
Gold Winner – Japan Airlines
Silver Winner – AirAsia
Silver Winner – AirAsia
Bronze Winner – Singapore Airlines
Bronze Winner – Singapore Airlines

The “Best Passenger Experience Initiative – Airline” award recognises a single airline initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the check-in or inflight entertainment experience) or, preferably, it may have delivered improvements at multiple touchpoints.

FTE Best Passenger Experience Initiative – Airport

2019 Winners

Gold Winner – Changi Airport Group
Gold Winner – Changi Airport Group
Silver Winner – Hamad International Airport
Silver Winner – Hamad International Airport
Bronze Winner – Hong Kong International Airport
Bronze Winner – Hong Kong International Airport

The “Best Passenger Experience Initiative – Airport” award recognises a single airport initiative or project that has used technology to significantly improve the customer experience. The judges will be looking for unique solutions that display true industry leadership. The initiative may have improved one part of the travel experience (for example, the baggage, security or border control experience) or, preferably, it may have delivered improvements at multiple touchpoints.

APEX Passenger Choice Awards

The Official Airline Ratings and APEX Passenger Choice Awards are created based on neutral, third-party passenger feedback and insights gathered through APEX’s partnership with TripIt from Concur. Using a five-star scale, more than one million flights were rated by passengers across nearly 600 airlines from around the world and were independently certified by a professional external auditing company.

Winners of the 2019 APEX Regional Passenger Choice Awards

Eastern Asia
  • Best Overall in Region: EVA Air
  • Best Seat Comfort / Best Inflight Entertainment: Singapore Airlines
  • Best Cabin Service / Best Food & Beverage: All Nippon Airways
  • Best Wi-Fi: Japan Airlines
Eastern Asia Award Presentation
Eastern Asia Award Presentation
Central Asia
  • Best Overall in Region: Vistara
  • Best Seat Comfort / Best Cabin Service: GoAir
  • Best Food & Beverage / Best Inflight Entertainment: Air Astana
  • Best Wi-Fi: SriLankan Airlines
Central Asia Award Presentation
Central Asia Award Presentation
Mainland China
  • Best Seat Comfort / Best Inflight Entertainment: China Southern Airlines
  • Best Cabin Service / Best Food & Beverage: Xiamen Airlines
  • Best Wi-Fi: China Eastern Airlines
Mainland China Award Presentation
Mainland China Award Presentation
South Pacific
  • Best Overall in Region: Air New Zealand
  • Best Seat Comfort: Air Tahiti Nui
  • Best Cabin Service / Best Inflight Entertainment: Qantas
  • Best Food & Beverage / Best Wi-Fi: Virgin Australia
South Pacific Award Presentation
South Pacific Award Presentation
Middle East
  • Best Overall in Region: Qatar Airways
  • Best Seat Comfort: Kuwait Airways
  • Best Inflight Entertainment: Etihad Airways
  • Best Cabin Service / Best Food & Beverage: Emirates
  • Best Wi-Fi: El Al Israel Airlines
Middle East Award Presentation
Middle East Award Presentation

Past FTE Asia Award Winners

FTE Asia Awards 2018 winners
FTE Asia Awards 2018 winners
FTE Asia Awards 2017 winners
FTE Asia Awards 2017 winners

Register for APEX FTE EXPO 2026

Registration Options Register
Event Overview

Vital Event Information

APEX FTE EXPO 2026 - Uniting the World in Singapore

APEX FTE EXPO, formerly known as APEX FTE Asia EXPO and FTE Asia, is the region’s leading air transport industry event, bringing the global aviation community together in Singapore.

This year, we build on 15 years of extraordinary momentum as our long-running regional show transforms into a true global mega-event. APEX FTE EXPO combines the unrivalled customer experience heritage of APEX with Future Travel Experience’s long-established regional innovation platform.

This powerful collaboration creates the industry’s most comprehensive platform for passenger experience and innovation – connecting airline, airport and technology leaders from across APAC and beyond to showcase the ideas, solutions and partnerships redefining the future of travel.

Event
APEX FTE EXPO 2026
Date
- November 2026
Location
Marina Bay Sands Expo & Convention Centre, Singapore

Media Partners

APEX Daily Experience - APEX FTE EXPO Media Partner
PAX Tech - APEX FTE EXPO Media Partner
Travel Voice Japan - APEX FTE EXPO Media Partner