9 to 11 June 2026
Dublin, Ireland
Headline Partner
Co-located with

APEX FTE EMEA Conference

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Benchmark your organisation’s innovation levels against the industry’s best.

Across a dynamic three-day agenda, APEX FTE EMEA will bring together airlines, airports, technology providers, startups and industry innovators to explore how collaboration and new technologies can deliver meaningful progress across the air transport sector.

The conference features two dedicated tracks – Digital Transformation Excellence and Smart Ramp & Baggage Innovation – covering key topics such as AI-driven innovation, data sharing, human and AI collaboration, the future of the autonomous ramp, and how airports and airlines can scale baggage and operational innovations to drive efficiency and resilience.

A major highlight will be the FTE Innovate Awards, where finalists from across the global aviation ecosystem will pitch live on stage, with winners decided by audience vote.

Past FTE Global keynote speaker
Past FTE Global keynote speaker
Past FTE Global keynote speaker
Past FTE Global keynote speaker

Key Topics to be Addressed in the Conference

Explore how cutting-edge technology and innovation will shape the future of air transport.

Embracing AI and digital transformation
Making the Smart Ramp a reality
Successfully scaling baggage handling innovation
The future of the tech-enabled workforce
Breaking the data sharing deadlock
FTE Innovate Awards Pitch Sessions and Finale

APEX FTE EMEA Conference 2026 Programme Preview

Our 2026 conference programme preview is now live below, giving you an early look at the themes, timings, and structure taking shape for this year’s event. You can also explore the 2025 conference agenda further down the page to get a feel for the calibre of speakers, discussions, and industry insight you can expect at APEX FTE EMEA.


Tuesday 9 June 2026

10:00 - 13:00

BOOST members meeting

10:00 - 17:00

Innovation Tours & Briefings across Dublin’s vibrant travel-tech scene

FTE Smart Ramp members meeting
11:00 - 17:00

FTE Smart Ramp members meeting


Members of the Smart Ramp initiative, launched in partnership between FTE and innovation consultancy nlmtd, has the ultimate goal that aircraft turnaround can be achieved autonomously and more efficiently. International Airlines Group, Miami International Airport, All Nippon Airways, Royal Schiphol Group, KLM Royal Dutch Airlines, Metropolitan Washington Airports Authority, Munich Airport and Lufthansa are all members of what is a truly global collaborative innovation initiative. Rapid progress has been made since the launch of Smart Ramp and in Dublin, members will meet to share current progress and learnings from the innovation challenges already planned including some 20 projects across eight airports in 2025.

This meeting is open exclusively to members of the FTE Smart Ramp

FTE Digital, Innovation & Startup Hub meeting
12:30 - 14:30

FTE Digital, Innovation & Startup Hub meeting


In this members-only FTE Digital, Innovation & Startup Hub meeting, our Corporate Partners can expect keynotes, interactive discussions, and quick-fire pitches from a selection of pioneering startups, plus plenty of opportunities to network with fellow innovators. The FTE Hub is a truly unique community, designed specifically for the individuals and organisations who are at the forefront of digital transformation and innovation in the aviation industry. Members openly share expertise, experiences and inspiration year-round through curated virtual and in-person meet-ups.

This meeting is open exclusively to Corporate Partners of the FTE Digital, Innovation & Startup Hub.

FTE Baggage Innovation Working Group meeting
15:30 - 17:30

FTE Baggage Innovation Working Group meeting


The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector. There are over 130 BIWG members, all playing an active role in the industry’s leading learning and networking platform for those serious about baggage transformation.

This meeting is open exclusively to members of the FTE Baggage Innovation Working Group.

City of Dublin Walking Tour
16:00 - 18:00

City of Dublin Walking Tour


At FTE we pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support this ambition, we have once again teamed up with passenger disruption experts Plan3, to invite attendees to join them on Tuesday 9 June for a City of Dublin walking tour.

The FTE Dublin Ice Breaker at House Dublin
18:00 - 20:00

The FTE Dublin Ice Breaker at House Dublin


Kick off the conference in style at our official Ice Breaker at House Dublin. This relaxed and vibrant evening offers your first opportunity to connect with fellow delegates while enjoying great food, fabulous drinks, and live music in a venue that blends boutique charm with energetic city flair.

Whether you’re keen to immerse yourself in Dublin’s culture, reconnect with industry peers, or simply unwind after travelling, this is the perfect way to start the event on a high note.

Wednesday 10 June 2026

08:00 - 18:00

Registration open

08:30 - 09:00

Show opening, plus networking & coffee on the exhibition floor

09:00 - 09:35

Opening Keynote Session (joint session for all attendees)

Option 1: AI Innovation and Digital Transformation Excellence
09:40 - 10:30

Option 1: AI Innovation and Digital Transformation Excellence

Option 2: Making the autonomous ramp a reality: lessons learned, opportunities and challenges
09:40 - 10:30

Option 2: Making the autonomous ramp a reality: lessons learned, opportunities and challenges


Format: Each panellist will speak from their seat for three minutes to help set the scene, before the moderator leads an interactive panel discussion

10:30 - 11:30

Networking break

11:30 - 12:00

Keynote Fireside Chat (joint session for all attendees)

Option 1: FTE Innovate Awards Pitch Session: Best New Transformative Concept
12:05 - 13:00

Option 1: FTE Innovate Awards Pitch Session: Best New Transformative Concept


Now in their fourth edition, the FTE Innovate Awards are once again at the epicentre of the APEX FTE EMEA event. Building on the momentum of previous years, the Awards have been expanded to welcome participation from across the global aviation ecosystem, reflecting the international relevance of the initiatives being showcased and the growing global array of participants that the APEX FTE EMEA event attracts year-on-year.

During this session, the finalists in the ‘Best New Transformative Concept’ category will pitch on stage as they vie to secure the audience members’ votes. The winners will be announced during the FTE Innovate Awards presentation ceremony on Thursday 11 June.

Option 2: Smarter, safer and more consistent: The future of the tech-enabled workforce on the ramp and in the baggage hall
12:05 - 13:00

Option 2: Smarter, safer and more consistent: The future of the tech-enabled workforce on the ramp and in the baggage hall


Format: Interactive panel discussion.

13:00 - 14:30

Networking lunch Break

Startup Pitch Session (joint session for all attendees)
13:15 - 14:15

Startup Pitch Session (joint session for all attendees)

14:30 - 15:30

Option 1: FTE Data Sharing Think Tank Live: Breaking the data sharing deadlock: How airlines, airports and their partners can finally achieve meaningful data collaboration


Format: Each panellist, including members of the FTE Data Sharing Think Tank, will speak for three minutes to help set the scene, before the moderator leads an interactive panel discussion

Option 2: Co-Creation Roundtables: Smart Ramp & Baggage Innovation
14:30 - 15:30

Option 2: Co-Creation Roundtables: Smart Ramp & Baggage Innovation


The Co-Creation Roundtables will bring together attendees representing airlines, airports, ground handlers, industry vendors and startups to participate in interactive roundtable discussions focusing on specific topics and challenges relating to Smart Ramp and Baggage Innovation. Each table will discuss the topic at hand, share opinions and experiences, and agree three main takeaways, which will be shared with all delegates as part of the post-event resources.

15:30 - 16:30

Networking break

16:30 - 17:30

Day 1 Closing Keynote Session (joint session for all attendees)

Networking Reception and FTE and APEX Awards Ceremony
17:30 - 18:45

Networking Reception and FTE and APEX Awards Ceremony


Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the industry, and we will honour and recognise those efforts in Dublin. 15 airlines and 15 airports will be shortlisted for the FTE World Ancillary & Retailing Awards 2026, with three in each category being honoured for outstanding achievement during the ceremony. We will also celebrate the members of the 2026 FTE EMEA Airline and Airport Power Lists.

Following this, the APEX Passenger Choice Award Winners ceremony will take place, recognising airlines from Europe, South America & North America for their outstanding CX efforts as voted for across 1.2 million flights through TripIt.

Summer in Dublin Travel Massive Meet Up
21:00 - 23:00

Summer in Dublin Travel Massive Meet Up


The “Summer in Dublin” informal social event, kindly hosted by The Travel Massive Dublin Chapter, is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013. Location to be confirmed soon.

Thursday 11 June 2026

08:30 - 09:00

Registration & Exhibition Opens

09:00 - 09:30

Opening Keynote Session (joint session for all attendees)

FTE Innovate Awards Pitch Session: Best Airport Initiative
09:35 - 10:30

FTE Innovate Awards Pitch Session: Best Airport Initiative


Now in their fourth edition, the FTE Innovate Awards are once again at the epicentre of the APEX FTE EMEA event. Building on the momentum of previous years, the Awards have been expanded to welcome participation from across the global aviation ecosystem, reflecting the international relevance of the initiatives being showcased and the growing global array of participants that the APEX FTE EMEA event attracts year-on-year.

During this session, the finalists in the ‘Best Airport Initiative’ category will pitch on stage as they vie to secure the audience members’ votes. The winners will be announced during the FTE Innovate Awards presentation ceremony on Thursday 11 June.

10:30 - 11:30

Networking break

Option 1: When technology becomes a teammate: Embracing human/AI collaboration to help your organisation optimise operational efficiency
11:30 - 12:45

Option 1: When technology becomes a teammate: Embracing human/AI collaboration to help your organisation optimise operational efficiency


Format: Interactive panel discussion.

Option 2: How can airports and airlines successfully scale baggage handling innovations to make a real difference across the industry? Is the time now?
11:30 - 12:45

Option 2: How can airports and airlines successfully scale baggage handling innovations to make a real difference across the industry? Is the time now?


Format: Following a scene-setting presentation, the moderator will lead an interactive panel discussion

12:45 - 13:45

Networking Lunch Break

13:00 - 13:30

FTE Communities Captains Briefing (on FTE booth)


Hear about the latest developments from across the FTE Communities – the FTE Digital, Innovation & Startup Hub, FTE Baggage Innovation Working Group, and FTE World Ancillary & Retailing Working Group.

13:45 - 14:10

Special Keynote to be announced soon

Option 1: FTE Innovate Awards Pitch Session: Best Airline Initiative
14:15 - 15:15

Option 1: FTE Innovate Awards Pitch Session: Best Airline Initiative


Now in their fourth edition, the FTE Innovate Awards are once again at the epicentre of the APEX FTE EMEA event. Building on the momentum of previous years, the Awards have been expanded to welcome participation from across the global aviation ecosystem, reflecting the international relevance of the initiatives being showcased and the growing global array of participants that the APEX FTE EMEA event attracts year-on-year.

During this session, the finalists in the ‘Best Airline Initiative’ category will pitch on stage as they vie to secure the audience members’ votes. The winners will be announced during the FTE Innovate Awards presentation ceremony on Thursday 11 June.

Option 2: Accelerating the adoption of autonomous vehicles on the ramp and elsewhere across the airport campus
14:15 - 15:15

Option 2: Accelerating the adoption of autonomous vehicles on the ramp and elsewhere across the airport campus


Format: Following a scene-setting introduction by the moderator, each panellist will speak from their seat for three minutes, before participating in an interactive panel discussion.

15:15 - 15:45

Networking break

Wrap-up and FTE Innovate Awards Ceremony (joint session for all attendees)
15:45 - 16:30

Wrap-up and FTE Innovate Awards Ceremony (joint session for all attendees)


We wrap up two days of learning, networking and inspiration by inviting all attendees to relax and enjoy a farewell drink and see who comes out top in the FTE Innovate Awards 2026. Over the past two days, attendees will have heard from a variety of industry stakeholders, each pitching on stage in an effort to win votes and be named an FTE Innovate Awards winner. Now the votes have been tallied, we will announce and celebrate the FTE Innovate Awards 2026 winners.

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APEX FTE EMEA Conference Agenda 2025

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Tuesday 10th June 2025

Tuesday 10th June 14:00 - 16:00

FTE Baggage Innovation Working Group meeting (members only)

Baggage innovation group meeting

The FTE Baggage Innovation Working Group (BIWG) brings together the most innovative and progressive baggage supply chain companies, airlines, and airports from across the industry to provide a unique platform for cooperation and industry advancement. It is the platform for developing new techniques, technologies, and business models to deliver tangible change in the baggage sector. There are over 130 BIWG members, all playing an active role in the industry’s leading learning and networking platform for those serious about baggage transformation. Topics to be covered in this meeting include AI and GenerativeAI, plus an exclusive update on the BOOST programme.

This meeting is open exclusively to members of the FTE Baggage Innovation Working Group.

Hosted by:

Register now >>
Tuesday 10th June 14:00 - 17:00

FTE Digital, Innovation & Startup Hub meeting (Corporate Partners only)

In this members-only FTE Digital, Innovation & Startup Hub meeting, our Corporate Partners can expect keynotes, interactive discussions, and quick-fire pitches from a selection of pioneering startups, plus plenty of opportunities to network with fellow innovators. The FTE Hub is a truly unique community, designed specifically for the individuals and organisations who are at the forefront of digital transformation and innovation in the aviation industry. Members openly share expertise, experiences and inspiration year-round through curated virtual and in-person meet-ups.

This meeting is open exclusively to Corporate Partners of the FTE Digital, Innovation & Startup Hub.

Hosted by Microsoft

Microsoft

Register now >>
Tuesday 10th June 16:00 - 18:00

City of Dublin Walking Tour

Brought to you by passenger disruption experts:

At FTE we pride ourselves on providing the very best in networking events; enabling our guests to unwind and connect with like-minded industry peers in a relaxed environment. To support this ambition, we have teamed up with passenger disruption experts Plan3, to invite attendees to join them on Tuesday 10 June for a City of Dublin walking tour.

Enjoy a local taste of Dublin in this two-hour guided tour of the historical and cultural sights of this beautiful city, before joining your fellow FTE Dublin attendees at the FTE Dublin Ice Breaker at Brewdog, Dublin Outpost.

Now fully booked

Register now >>
Tuesday 10th June 18:00 - 20:00

The FTE Dublin Ice Breaker at BrewDog, Dublin Outpost

To kick off the show we invite delegates to join us at BrewDog, Dublin Outpost! A first opportunity to meet with your fellow FTE attendees and connect with industry colleagues both new and established. Featuring delicious brews from BrewDog, a mouth-watering menu and live music from local talents; whether you’re a craft beer enthusiast, a music lover, or just looking to recharge after a long flight, we invite you to grab a cold drink, play some bar games, and enjoy the fantastic views of the River Liffey. Don’t miss out on this exciting opportunity to connect with like-minded individuals and start the conference on a high note!

Register now >>

Wednesday 11th June 2025

Wednesday 11th June 08:00 - 09:00

FTE World Ancillary & Retailing Working Group members’ networking breakfast (members only)

The meeting will feature a special roundtable discussion on “Innovative Approaches to Driving Passenger Spend.” Moderated by Eric Leopold, Founder & Managing Director of Threedot this session is designed to foster rich conversation and the exchange of actionable insights among industry peers.

This members-only breakfast session, taking place at the RDS, is open exclusively to members of the FTE World Ancillary & Retailing Working Group.

Join the FTE World Ancillary & Retailing Working Group >>

Register now >>
Wednesday 11th June 08:30 - 09:00

Show opening, plus networking & coffee

FTE warmly welcomes attendees to the official opening, where you can enjoy a light breakfast and hot drinks, and network with fellow attendees ahead of a day of conference sessions and meetings.

Register now >>
Wednesday 11th June 08:45 - 09:40

Opening Keynote Session (joint session for all attendees)

Welcome Addresses:
Daniel Coleman

Founder & Chairman

Future Travel Experience

Dr. Joe Leader

Group CEO

APEX/IFSA/FTE

Keynote Speaker:

Exclusive: An industry first in a time of transformation

For the last half-decade, Christie led Spirit Airlines, the largest ultra low-cost carrier of its kind globally. Spirit defined the sweet spot between low-cost efficiency and elevated experience, with Big Front Seats offering comfort comparable to U.S. first class and European business class with GoComfy-style blocked middle seats. In this exclusive keynore, Ted Christie, former President and CEO of Spirit Airlines, will share bold insights on guest empowerment, emotional loyalty, and ancillary commercial reinvention, followed by a fireside conversation and open audience Q&A.

Register now >>
Wednesday 11th June 09:40 - 10:30

AI, Innovation & Digital Transformation Excellence

Format:

Each speaker will deliver a 15-minute presentation before the session moves into an interactive panel discussion where all participants will share their views on how industry stakeholders should navigate the tech landscape.

Moderator:
Andrew Price

Aviation Consultant

Opermium

Speakers:

How daa Labs is embracing innovation to enhance CX and operations

Ruairí Kell

Head of Innovation

daa Labs

Turkish Airlines’ ambition is to rank among the top three global airlines for digital passenger experience. What are the key elements of the airline’s strategy for achieving this objective – from AI, biometrics and connectivity to an all-encompassing mobile-first experience?

Hakan Sögüt

SVP Customer Solutions

Turkish Airlines Technology

Register now >>
10:30 - 11:30

Refreshment break in the exhibition hall

Wednesday 11th June 11:30 - 11:50

Special Keynote (joint session for all attendees)

How the new IAGi accelerator and ventures will help to take innovation to new heights for IAG and its airlines.

Nacho Tovar

Head of Corporate Venture Capital

International Airlines Group (IAG)

Register now >>
Wednesday 11th June 11:55 - 12:30

FTE EMEA Innovate Awards Pitch Session: Best New CX Concept

Option 1

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

Each finalist will deliver a five-minute pitch, followed by quick-fire questions and comments from the judges.

Finalists include:

Format:

Five-minute pitch from each finalist, followed by quick-fire questions and comments from the judges.

Judging Panel:
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Rahel de Vriend

Head of Innovation Research & Scouting

TNW Programs

Javed Malik

Founder

Bytes not Bricks

Presenters:

Arcube’s post-flight technology to transform idle miles into loyalty incentives

Prithveesh Reddy

Co-Founder & CEO

Arcube

Hands In’s flexible split payment technology for high-value and group bookings

Maristela Venturini

Commercial Director

Hands In

MATA’s revenue-generating transformation of the arrival baggage carousel

Mohannad Abdulghani

COO

Mata Logistic

Nomtek’s immersive Apple Vision Pro inflight entertainment platform

Jan Solecki

Aviation Partner

nomtek

Register now >>
Wednesday 11th June 11:55 - 13:00

The FTE EMEA Baggage Innovation Summit: How can we collaboratively bring new innovations to life to enhance baggage delivery in the very near future?

Option 2

Format:

Following a scene-setting introduction by the moderator, the panellists will participate in a fast-paced and interactive discussion.

Moderator:
Darin Juby

Head of Transformation

Future Travel Experience

Panellists:
Yorick Buys

Head of Baggage

Brussels Airport

Ina Eldøy

CEO

BagID

Pablo Lopez Loeches

Head of Ideation & Entrepreneurship, Innovation & Customer Experience Directorate

Aena

Laurie Keita

Head of Baggage & Logistics

British Airways

Topics to consider:
  • Engaging with startups, POCs and scaling
  • What are the biggest barriers to entry and how can we, as an industry, overcome them?
  • Funding (CAPEX/OPEX) – should the costs be shared between airports and airlines?
  • What are the main safety and regulatory considerations here, and how should we address these?

Launch BOOST whitepaper on operational concept of the future

Yorick Buys

Head of Baggage

Brussels Airport

Wopke Dost

Programme Management Lead

nlmtd

Register now >>
Wednesday 11th June 12:30 - 13:00

Special presentation

Option 1

The ‘Airports for Innovation’ network launched by Aeroporti di Roma (ADR) now includes 10 leading airports worldwide, who test and implement a variety of cutting-edge solutions simultaneously. What are the key results to date, and what are the main takeaways from the first joint ‘Call for Startups’?

Giorgia Marizza

Acceleration Program, Open Innovation & Digital Specialist

Aeroporti di Roma

Register now >>
13:00 - 14:30

Lunch break in the exhibition hall

Wednesday 11th June 13:30 - 14:15

Startup Pitch Session

The APEX FTE EMEA and Ancillary & Retailing Startup Pitch Session will provide a platform for high-potential startups to showcase their products and services that have been developed to enhance the customer experience, operational efficiency and commercial performance.

Presenters:

Emu Analytics: Emu Analytics’ digital twin for improved airside operations

Martine Skaret

Senior Marketing and Business Growth Manager

Emu Analytics

myPlane: Commercial charter flight distribution digitalised

Juuso Klemola

Co-Founder

myPlane

Orb Media: Beyond Duty Free: Interactive Retail for the Passenger Economy

Ciara Sheahan

CEO

Orb Media

Platform 195: How to build multi-million dollar media ancillary revenue stream

Stuart Adamson

CEO & Founder

Platform 195

Arcube: 12+ Ancillaries, 10% Increase in Avg. Order Value with 6 Weeks Deployment and No Upfront Cost

Prithveesh Reddy

Co-Founder & CEO

Arcube

Register now >>
Wednesday 11th June 14:30 - 15:30

Laying the foundations for an automated future – insights from industry pioneers

Format:

Each speaker will deliver a 15-minute presentation, before the moderator leads an interactive panel discussion.

Moderator:
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Speakers:

How IAG is making the Smart Stand a reality

Harvey Tate
Harvey Tate

Senior Manager - Airport Automation

International Airlines Group (IAG)

Key learnings on testing autonomous technology in Schiphol’s complex and regulated environment 

Silvia Rey Abeijón

Innovator, Innovation Hub

Royal Schiphol Group

The journey to autonomous operations: building the right foundations

Asteris Apostolidis

Senior Lead, Technical Innovation & Emerging Technologies

KLM Royal Dutch Airlines

Register now >>
15:30 - 16:30

Refreshment break in the exhibition hall

Wednesday 11th June 16:30 - 16:50

Fireside Chat: How Ireland brought low fares travel to the world, and the key lessons learned along the way

Moderator
Ryan Ghee

Chief Operating Officer

Future Travel Experience

Keynote:

How a small group of Irish entrepreneurs brought low-fare air travel around the world, and the key lessons learned along the way

Register now >>
Wednesday 11th June 16:50 - 17:30

Exclusive Ryanair Deep Dive – Innovative new approaches at the airport, inflight, and in the digital and commercial realms across Europe’s largest airline group

Moderator:
Daniel Coleman

Founder & Chairman

Future Travel Experience

Featuring contributions from:
John Hurley

Chief Technology Officer

Ryanair

Tom Kelly

Director – Ground Operations

Ryanair

Sinead Quinn

Director of Inflight

Ryanair

Greg O’Gorman

Director of Ancillary Revenue

Ryanair

Register now >>
Wednesday 11th June 17:30 - 18:45

Networking Reception & FTE and APEX Awards Ceremony

Make the most of the vital networking opportunities provided at the FTE Dublin Networking Reception, where delegates can enjoy demonstrations in the exhibition and network with their peers over drinks before our Awards ceremony.

It has been a time of real transformation across the industry, and we will honour and recognise those efforts in Dublin. 15 airlines and 15 airports will be shortlisted for the FTE World Ancillary & Retailing Awards 2025, with three in each category being honoured for outstanding achievement during the ceremony. We will also celebrate the members of the 2025 FTE EMEA Airline and Airport Power Lists.

Following this, the APEX Best in Airline Awards ceremony will take place, recognising airlines for their outstanding CX efforts.

FTE Awards sponsored by:

Register now >>
Wednesday 11th June 21:00 - 23:00

Summer in Dublin Travel Massive Meet Up

The Travel Massive Dublin Chapter invites FTE delegates to attend a meet-up in the iconic watering hole, Café En Seine. The “Summer in Dublin” informal social event is the perfect opportunity to continue your conference networking and connect with the local travel community. The not-for-profit Travel Massive Dublin has been hosting free-to-attend social events, insightful interviews, educational panels, and generally supporting the travel industry in Ireland since October 2013.

Co-hosted by:

Register now >>

Thursday 12th June 2025

08:30 - 08:30

Registration & Exhibition Opens

Thursday 12th June 08:45 - 09:30

Day 2 Opening Keynote Panel (joint session for all attendees)

Format:

A fast-moving panel discussion exploring CX, innovation, digital transformation, and future opportunities and challenges.

Moderator:
Jamie-Heaslip
Jamie Heaslip

Ireland & UK Strategic Growth Lead

Stripe & International Rugby Legend

Panellists:
Dave O’Donovan

Chief Digital & Transformation Officer

Aer Lingus

Vincent Harrison

Chief Commercial & Development Officer

daa

Register now >>
Thursday 12th June 09:35 - 10:30

FTE EMEA Innovate Awards Pitch Session: Most Innovative Airline Initiative

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

Each finalist will deliver a five-minute pitch, followed by quick–fire questions and comments from the judges. 

Finalists include:

emirates-logo-400x210Qatar AirwaysTui Airline

Format:

Five-minute pitch from each finalist, followed by quick-fire questions and comments from the judges.

Judging Panel:
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Rahel de Vriend

Head of Innovation Research & Scouting

TNW Programs

Javed Malik

Founder

Bytes not Bricks

Presenters:

Emirates’ One Device programme empowering crew with real-time data and tools

Sebastian Blumenthal

Head of Digital Platforms, Product Innovation & Performance, Service Delivery

Emirates

Qatar Airways’ AI-powered conversational booking platform Sama

Roberto Patti

Digital Brand Manager

Qatar Airways

Alaa Khalefa

Design Futures Manager

Qatar Airways

SAS’ ‘Destination Unknown’ loyalty experience

Johanna Gustafsson

Head of Brand

SAS

SunExpress’ machine learning model for accurate fuel planning and emissions reduction

Şafak Şeber

Corporate Solutions Manager

SunExpress

Oğuzhan Doğan Albayrak

Performance Analysis Senior Specialist (IOCC)

SunExpress

TUI’s Iridium-powered streaming and messaging platform for inflight digital engagement

Dagmar Fischer

Head of Customer Experience

TUI

Lewis Munro

Customer Experience Manager – Digital, Communication & Innovation

TUI

Register now >>
10:30 - 11:30

Refreshment break in the exhibition hall

Thursday 12th June 11:30 - 11:50

Special Keynote (joint session for all attendees)

Elevating Aviation: Unlocking the potential of Extended Reality & Immersive Experiences

Bastian Schütz

Head of XR in Travel

Meta

Register now >>
Thursday 12th June 11:55 - 12:45

Creating truly unique and memorable customer experiences – inspiration from across the globe

Option 1

Format:

Following a scene-setting presentation, the moderator will lead an interactive panel discussion.

Moderator:
Dr. Joe Leader

Group CEO

APEX/IFSA/FTE

Scene-setting presentation:

688 projects in three years: How Riyadh Airports Company’s innovative ‘BRIDGE’ programme is redefining the customer experience at King Khalid International Airport

Nawaf A. Alzadjali

Senior Director – Customer Experience

Riyadh Airports

Panellists:
Eric Pateman

Vice President, Passenger Experience and Chief Experience Officer

Vancouver Airport Authority

Enda Kavanagh

Product Manager (Inflight Customer Experience)

Aer Lingus

Giorgia Marizza

Acceleration Program, Open Innovation & Digital Specialist

Aeroporti di Roma

Questions to consider:
  • How can you find the right balance between technology and the human touch?
  • How can you ensure that all departments and employees buy into your CX vision and successfully support your CX goals?
  • How can the industry make better use of data to enhance the end-to-end customer experience?
  • How can all stakeholders work together more effectively to support the shared ambition of creating a smooth and memorable travel experience?
  • What can the aviation industry learn from other industries with regards to CX?
Register now >>
Thursday 12th June 11:55 - 12:45

Interactive Roundtable: What can be done as an industry to accelerate bringing new innovations to life to enhance baggage handling?

Darin Juby

Head of Transformation

Future Travel Experience

Register now >>
12:45 - 13:45

Lunch break in the exhibition hall

Thursday 12th June 13:00 - 13:30

FTE Communities Captains Briefing

Hear about the latest developments from the FTE Digital, Innovation & Startup Hub and FTE Baggage Innovation Working Group. 

Speakers:
Darin Juby

Head of Transformation

Future Travel Experience

Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Register now >>
Thursday 12th June 13:45 - 14:10

Special Keynote (joint session for all attendees)

How Booking.com is successfully tapping into the power of technology, including AI

Morna McAulay

Director of Trips Data Engineering

Booking.com

Register now >>
Thursday 12th June 14:10 - 15:10

FTE EMEA Innovate Awards Pitch Session: Most Innovative Airport Initiative

At the epicentre of this show is the region’s largest and most respected innovation competition. Industry stakeholders will pitch on-stage in an effort to impress our judges and audience, whose all-important votes will dictate who wins.

Each finalist will deliver a five-minute pitch, followed by quick–fire questions and comments from the judges. 

Format:

Five-minute pitch from each finalist, followed by quick-fire questions and comments from the judges.

Judging Panel:
Kevin Kleist

Head of Emerging Trends

Southwest Airlines

Rahel de Vriend

Head of Innovation Research & Scouting

TNW Programs

Javed Malik

Founder

Bytes not Bricks

Presenters:

Aeroporti di Roma’s airport-wide innovation ecosystem and startup accelerator

Giorgia Marizza

Acceleration Program, Open Innovation & Digital Specialist

Aeroporti di Roma

Berlin Brandenburg Airport’s AI-driven customer service platform

Christian Draeger

Senior Vice President, Passenger Experience

Berlin Brandenburg Airport

Smart Lost & Found: Enhancing passenger trust through tech

Pablo Lopez Loeches

Head of Ideation & Entrepreneurship, Innovation & Customer Experience Directorate

Aena

Munich Airport’s PM@MUC process mining platform driving real-time operational efficiency

Julian Rott

Head of Data & Processes (and Deputy VP Digital)

Munich Airport

Royal Schiphol Group’s hydrogen-powered ground power unit

Willem de Jongh

Innovation Manager

Royal Schiphol Group

Register now >>
15:10 - 15:45

Refreshment break in the exhibition hall

Thursday 12th June 15:45 - 16:30

FTE EMEA Innovate Awards Ceremony & Farewell Drink

We wrap up two days of learning, networking and inspiration by inviting all attendees to relax and enjoy a farewell drink and see who comes out top in the FTE EMEA Innovate Awards 2025.

During the past two days, attendees will have heard from a variety of industry stakeholders, each pitching on stage in an effort to impress our judges and their fellow aviation peers. Join us as we see the region’s largest and most respected innovation competition come to a close. The all-important audience votes will be tallied, and we will announce and celebrate our FTE EMEA Innovate Awards 2025 winners. 

Register now >>

What Our Community Says

Hear directly from the airline, airport, and industry leaders who make APEX FTE EMEA the definitive event for air transport innovation.

It has been very valuable for us to network with our airport partners here at APEX FTE Dublin, as well listening into what the future is going to be bringing us, considering the customer experience and evolution of the airport environment. We also had a chance to meet with some service providers, which may be contributing to our products and offers. So, it’s a great opportunity to meet with stakeholders from the airport environment and exchange ideas. In terms of networking, I think it’s wonderful that we are given the opportunity to set up some catch-up times with the other attendees, and it gives us an opportunity to meet with senior executives of the airports and other companies too. I’m pleased that we’ve been attending APEX FTE Dublin for a long time now and we will hopefully be back again next year.

Özge Bayraktar, European Airport Properties and Relations Manager, Enterprise Mobility

It has been a marvellous and very well organised event, with great speakers and excellent networking. I think it is a very personal show with the opportunity to meet many potential partners. I have really enjoyed it.

Charlotte Posada-Kandel, Manager Ancillary Products, SunExpress

The experience here at FTE EMEA and FTE Ancillary & Retailing has been really great. What I have most enjoyed is the networking opportunities, which have enabled us to make many new connections and will potentially lead to new commercial relationships.

Giovanni Gennaro, Open Innovation Manager, Aeroporti di Roma

The event has been very good, with lots of interesting new companies to talk to. Some of the tech on display is excellent, so I have been delighted to spend time here and hopefully there will be some opportunities for us afterwards with new companies. I would thoroughly recommend attending FTE EMEA and FTE Ancillary & Retailing – it has been very enjoyable, with lots of good new relationships being built here.

Neal McMahon, Chief Operations Officer, Ryanair

It’s been a good few days for us here at APEX FTE Dublin, with excellent networking and the opportunity to discuss our solutions with the airlines and those that are looking at the ancillary products. I’ve actually had the opportunity to attend some of the conference sessions as well and they’ve been very fruitful, with a lot of insight into AI and automation. The social events at APEX FTE Dublin are fantastic – we always get off to a great start with the ‘Ice Breaker’, which is perfect for informal networking. This is our third year attending and we are committed to attending again next year. A big thumbs up for FTE.

Ashley Seed, Chief Commercial Officer, CMAC Group

My overall experience here at APEX FTE Dublin has been very good. It’s a well-balanced event, with great content, well attended, and excellent networking. It’s nice and easy to connect with people here and I have found the networking opportunities fantastic. The social events have been in great venues, really well managed, and we have made a lot of good connections. APEX FTE Dublin is definitely an event I would come back to.

Max Tremaine, Co-founder & CEO, Sherpa

APEX FTE EMEA 2026 Registration

Join us in Dublin for the industry’s most forward-thinking APEX EMEA show.

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Event Partners and Sponsors

Vital Event Information

APEX FTE EMEA 2026 will be the region’s most forward-thinking passenger experience and ancillary-focused event. The show will bring together the most progressive airlines, airports, vendors, startups, and other stakeholders to learn, collaborate and be inspired on how to transform commercial and operational performance through innovation, automation, AI, digital, partnerships and new business models.

FTE EMEA 2026 Logo
Event:
APEX FTE EMEA 2026
Date:
to June 2026
Location:
RDS Dublin, Ireland

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