Emirates launches Home Check-in and baggage delivery service in Dubai


Emirates’ new Home Check-in service is available for AED 350 per trip for up to seven pieces of luggage.

Emirates has introduced Home Check-in, a new service that allows customers to check in for their flights and have their checked luggage collected from anywhere in Dubai. The service is available for passengers across all classes travelling on Emirates flights.

The new service enables passengers to complete the security check and check-in from the comfort of their home, hotel or office and have their bags transported to the airport prior to their flight. An Emirates check-in agent will arrive at the preferred location to weigh and tag the bags, check-in the passengers and issue boarding passes. Passengers can then make their own way to the airport and head directly to immigration, bypassing the check-in desks upon arrival.

The service is available for AED 350 (approx. US$95) per trip for up to seven pieces of luggage. AED 35 will be charged for each additional piece of luggage. Customers can book the service on emirates.com up to 12 hours before their flight’s departure time. 

Emirates has been running trials for its Home Check-in service since October to ensure that the customer experience and security checks are faultless. The service seals each bag and stores them in a separate hold in the van. Emirates Home Check-in will be operated with a new fleet of vans.

The launch of Emirates Home Check-in follows the introduction of remote baggage check in and delivery services by the likes of American Airlines and British Airways


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Last year the FTE Baggage Innovation Working Group went from an idea to a membership of nearly 400, delivered a proof of concept, built an airport lab network and ran a face-to-face meeting alongside FTE Global in Las Vegas. Following the successful launch of the initiative, FTE is introducing the expanded BIWG for 2022. The working group brings together the most innovative and progressive baggage supply chain companies, airlines and airports from across the industry to provide a unique platform for the development of new techniques, technologies and business models to deliver tangible change in the baggage sector. It is the industry’s best networking platform for those serious about baggage.

The Baggage Innovation Working Group meets every six weeks, and is led by our industry captains including Andrew Price, Head of Baggage Transformation, FTE; Jason Odey Director, Global Baggage Excellence, Air Canada; Kevin Kleist, Emerging Trends Advisor, Southwest Airlines; Darin Juby, Director Baggage Services, Greater Toronto Airports Authority; and Idar Sørgjerd Manager, Baggage Handling Service, Technical Infrastructure & Innovations Avinor, who set the high-level agenda for each BIWG meeting. The next BIWG call will take place on 16 February, 15:00 CET and will look into the trends for the year ahead and conclusions from our latest POC around reclaim optimisation. The POC aims to develop a tool that can be used to automatically allocate baggage reclaim belts based on the arrival patterns of aircraft and their baggage loads.

Members who have already signed up for 2022 also include SITA, Collins Aerospace, Amadeus, Brock Solutions, and Owens Group. Interested in joining? Find out more and contact us for more information on our low-cost membership options.

Visit the FTE Baggage Innovation Working Group page >>   

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