Emirates has introduced Home Check-in, a new service that allows customers to check in for their flights and have their checked luggage collected from anywhere in Dubai. The service is available for passengers across all classes travelling on Emirates flights.
The new service enables passengers to complete the security check and check-in from the comfort of their home, hotel or office and have their bags transported to the airport prior to their flight. An Emirates check-in agent will arrive at the preferred location to weigh and tag the bags, check-in the passengers and issue boarding passes. Passengers can then make their own way to the airport and head directly to immigration, bypassing the check-in desks upon arrival.
The service is available for AED 350 (approx. US$95) per trip for up to seven pieces of luggage. AED 35 will be charged for each additional piece of luggage. Customers can book the service on emirates.com up to 12 hours before their flight’s departure time.
Emirates has been running trials for its Home Check-in service since October to ensure that the customer experience and security checks are faultless. The service seals each bag and stores them in a separate hold in the van. Emirates Home Check-in will be operated with a new fleet of vans.
The launch of Emirates Home Check-in follows the introduction of remote baggage check in and delivery services by the likes of American Airlines and British Airways.