Melbourne Airport will launch a network of mobility hubs across the airport in September to help passengers move around the airport. The Melbourne Airport Assist service will be provided by Travellers Aid and will use a network of buggies and powered wheelchairs to help passengers transit the growing terminal precinct.
The new service is designed to complement existing airline support processes, so that a human is available to help at every part of the passenger journey.
Travellers Aid is a not-for-profit organisation with more than 100 years of experience in the disability sector and partnered with Melbourne Airport to deliver a successful trial of the service in 2024. The service will operate seven days a week between the hours of 06:00 and 22:00.
“Improving accessibility is a key focus for us, and we’re proud to deliver a service that makes it easier for travellers with mobility issues to get around the airport,” said Lorie Argus, CEO, Melbourne Airport. “This service will help connect our car parks with the terminals and the terminals with each other, providing travellers with help wherever they need it in their airport journeys. Travellers Aid has extensive experience in this sector and we’ve been able to incorporate some important lessons from last year’s trial. Millions of passengers come through our doors each year and each has varying needs, so this service is designed to provide them with dignity, independence and care. This is a long-term investment in accessibility at Melbourne Airport and has been designed to extend to and from our new pick-up and drop-off areas when they open later next year.”
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